Sr. Manager - Trust Strategy & Ops

Socket.dev; Toronto; On-site; CAD 121,000 - 162,000; Full time

Job summary

eBay is seeking a Senior Manager, Trust Strategy & Observations – New Platforms to drive the strategy and execution for scaling trust across the ecosystem. You will assess readiness, identify gaps, and lead cross-functional implementation with Trust, Risk, Compliance, Product, Engineering, Legal, and business leaders.

The role emphasizes strategic leadership, collaboration across subsidiaries, and translating strategy into fast-paced execution to enable new platforms and businesses.

Qualifications

• 7+ years of experience in eCommerce, Trust & Safety, Strategy & Operations or related fields.

Responsibilities

• Lead trust platform strategy for new businesses and strategic initiatives.
• Lead trust readiness assessments for acquisitions, subsidiaries, and strategic initiatives, identifying risks and implementation priorities.
• Develop trust integration strategies and roadmaps aligned with business objectives.
• Partner with trust domain owners to adapt capabilities for new platforms.
• Build trusted relationships across subsidiaries and partner organizations to drive adoption.
• Lead end-to-end execution of strategic trust programs with clear ownership and measurable outcomes.

Skills

Trust & Safety

Strategy & Operations

Stakeholder Management

Platform Strategy

Executive Communication

Customer & Marketplace Perspective

Job description

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Senior Manager, Trust Strategy & Operations - New Platforms

About the team and the role

At eBay, trust is the foundation of every interaction between buyers and sellers. As eBay continues to evolve through new commerce experiences, acquisitions, and strategic investments, ensuring trust scales consistently across the ecosystem is more important than ever.

As Senior Manager, Trust Strategy & Operations – New Platforms, you will lead the strategy and execution for scaling trust across eBay's ecosystem by enabling new businesses, platforms, and strategic initiatives to leverage eBay's trust capabilities. You will assess trust readiness, identify capability gaps, define shared trust strategies, and lead cross-functional implementation in partnership with Trust, Risk, Compliance, Product, Engineering, Legal, and business leaders across eBay and its subsidiaries.

Success in this role depends on your ability to build trusted partnerships, influence across organizational boundaries, and drive alignment among diverse stakeholders. Working closely with subsidiary leadership and cross-functional partners, you will bring structure to ambiguous opportunities, gain buy-in, and translate strategy into execution at speed.

This role is ideal for a strategic leader who thrives in fast-paced environments and enjoys solving complex business challenges while scaling trust across eBay's ecosystem.

What you'll accomplish

• Lead trust platform strategy for new businesses and strategic initiatives
• Lead trust readiness assessments for acquisitions, subsidiaries, and strategic business initiatives, identifying trust risks, capability gaps, and implementation priorities.
• Develop trust integration strategies and prioritized roadmaps aligned with business objectives.
• Partner with trust domain owners to adapt existing trust capabilities for new platforms.
• Build trusted relationships across subsidiaries and partner organizations, driving alignment and adoption of shared trust capabilities.
• Lead end-to-end execution of strategic trust programs, establishing clear ownership, driving cross-functional accountability, and delivering successful business outcomes.

Define the strategy for shared trust capabilities

• Shape the long-term strategy and roadmap for scalable trust capabilities across eBay’s core and new platforms.
• Identify opportunities to extend existing trust capabilities to new businesses while reducing duplicated investment.
• Develop business cases and partner with Trust leadership to prioritize future shared trust investments.

Own high-priority Trust projects from strategy to execution

• Lead multiple high-impact initiatives simultaneously, balancing strategic thinking with rapid execution.
• Bring structure to ambiguous opportunities by defining clear strategies, operating models, execution plans, and success metrics.
• Establish operating models, governance forums, and execution mechanisms that drive alignment, accelerate decisions, and remove execution barriers.
• Identify emerging trust opportunities and recommend scalable solutions that strengthen marketplace integrity while enabling growth.

Cross-functional and team leadership

• Build strong relationships across eBay, its subsidiaries, and executive stakeholders, establishing Trust as a strategic partner.
• Influence cross-functional partners to build alignment, establishing clear ownership and accountability, and ensuring successful delivery across cross-functional teams.
• Build and mentor a high performing team of strategist and program leaders.

What you'll bring

• Experience: 7+ years of relevant experience in eCommerce, Trust and Safety, Strategy & Operations, Management Consulting, or related fields, with progressive leadership responsibility.
• Strategic & Program Leadership: Demonstrated success defining long-term strategy, evaluating competing priorities and trade-offs, and driving execution across complex, cross-functional initiatives.
• Stakeholder Management: Proven ability to build trusted relationships across matrixed organizations, drive alignment among diverse perspectives, and build consensus to deliver shared business outcomes.
• Platform Strategy: Ability to identify reusable capabilities, influence platform strategy, and scale solutions across multiple businesses and products.
• Executive Communication: Outstanding written and verbal communication skills with the ability to influence senior leaders without direct authority.
• Customer & Marketplace Perspective: Deep understanding of trust, marketplace dynamics, and balancing customer experience with business objectives.

Additional Details

The base pay range for this position is expected in the range below:

C$121,200 - C$161,800

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including RRSP eligibility, various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

This job posting relates to an existing vacancy within eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, and disability, or other legally protected status.If you have a need that requires accommodation, please contact us at [e-mail]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility.

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