Sr. Manager, Risk, Analytics & Technology Enablement

Ontario College of Pharmacists; Toronto; Hybrid; CAD 165,000 - 198,000; Full time

Job summary

Ontario College of Pharmacists in Ontario, Canada, seeks a Senior Manager, Risk, Analytics, and Technology Enablement to lead risk intelligence, analytics, data governance, and technology enablement to protect the public and improve regulatory outcomes.

You will oversee IT and information/data management teams, design evidence-based frameworks, and develop predictive analytics, dashboards, and decision-support tools to inform regulatory decisions and continuous improvement.

Qualifications

• Experience developing risk assessment frameworks and intelligence capabilities.
• Proven ability to translate data into actionable regulatory insights.
• Strong knowledge of data governance and enterprise data modelling.
• Experience with predictive analytics and AI-enabled solutions.
• Experience in regulatory or public-protection settings is preferred.

Responsibilities

• Lead program-level risk intelligence activities including identification, assessment, monitoring, and communication of risks relevant to the College's public protection mandate.
• Develop and maintain regulatory risk frameworks, methodologies, and intelligence capabilities that support proactive risk identification and mitigation.
• Partner with business areas to embed risk-informed decision-making into program design and delivery.
• Lead development of predictive and early-warning intelligence capabilities to identify emerging risks and trends.
• Conduct environmental scanning, trend analysis, and risk assessments to support decision-making.
• Ensure risk intelligence informs regulatory priorities and interventions for public protection.
• Collaborate with Performance Reporting to ensure analytical evidence supports evaluation and improvement.
• Develop frameworks for identifying, assessing, monitoring, and communicating regulatory risks.
• Enable understanding of current and emerging risks and evaluate regulatory strategies' effectiveness.
• Establish analytical standards and practices for decision support and regulatory insight generation.
• Lead generation of actionable insights with business areas across the organization.
• Build predictive and prescriptive analytics capabilities to support regulatory decisions.
• Deliver analytical products translating data into meaningful insights.

Skills

Risk assessment

Analytics leadership

Regulatory compliance

Data governance

Stakeholder engagement

Strategic thinking

Communication

People leadership

Education

Degree in Data Science or related field

Job description

Salary Range: $165,000.00 To $198,000.00 Annually

Employment Status: Permanent

Type of Position: New Hire

Location: Hybrid

Number of Vacancies: 1

Who We Are

The Ontario College of Pharmacists (OCP) serves and protects the public interest by ensuring that the province’s pharmacists and pharmacy technicians have the required education, skills and judgment to provide safe, ethical and quality care for patients. We also regulate and accredit Ontario’s pharmacies, and hold pharmacy professionals and pharmacies accountable to relevant legislation, standards, policies and a Code of Ethics.

Position Summary

The Senior Manager, Risk, Analytics, and Technology Enablement is a strategic leadership role responsible for advancing the College's ability to protect the public and improve regulatory outcomes through the effective use of risk intelligence, analytics, data governance, and technology. Reporting to the Director, Corporate Services, the position leads the Information Technology and Information and Data Management teams and is accountable for developing the capabilities, frameworks, and systems that support evidence-informed decision-making, effective technology services and risk-informed, outcome-focused regulation, and continuous improvement in support of the College’s public protection mandate.

The Senior Manager also provides strategic leadership for technology enablement, ensuring that information systems, data assets, and technology solutions support organizational priorities and evolving regulatory needs. Through the integration of risk analysis, analytics, data governance, and technology, the position strengthens the College's ability to understand and improve the performance of the regulatory system, demonstrate regulatory effectiveness, and adapt its approaches to better achieve public protection outcomes.

What you’ll do at OCP

• Lead program-level risk intelligence activities including the identification, assessment, monitoring, and communication of risks relevant to the College's public protection mandate.
• Develop and maintain regulatory risk frameworks, methodologies, and intelligence capabilities that support the proactive identification, assessment, and mitigation of risks to safe pharmacy practice and public protection.
• Partner with business areas to embed risk-informed decision-making into program design, delivery, and continuous improvement activities.
• Lead the development of predictive and early-warning intelligence capabilities to identify emerging risks, trends, and vulnerabilities affecting pharmacy practice and public protection outcomes.
• Conduct environmental scanning, trend analysis, and risk assessments to support strategic and operational decision-making.
• Ensure risk intelligence and evidence inform regulatory priorities, strategies, and interventions while maintaining focus on the College's public protection mandate.
• Collaborate with the Performance Reporting team to ensure risk and analytical evidence supports organizational evaluation, reporting, and continuous improvement activities.
• Develop, implement, and maintain evidence-based frameworks and methodologies for identifying, assessing, monitoring, and communicating risks relevant to the College's public protection mandate.
• Enable the College to better understand current and emerging risks, evaluate the effectiveness of regulatory strategies and interventions, and focus regulatory efforts where they can have the greatest impact on public protection outcomes.
• Establish the College's analytical and evaluative methodologies, standards, and practices for decision support, business intelligence, and regulatory insight generation.
• Lead the generation of actionable insights in collaboration with business areas across the organization.
• Build predictive, prescriptive, and advanced analytics capabilities to support regulatory decision-making.
• Design and deliver analytical products, including dashboards, reports, models, and intelligence tools that translate data into meaningful insights.
• Lead the development and application of analytical models, business intelligence tools, and decision-support capabilities that transform data into actionable insights for regulatory and organizational decision-making.
• Partner with business areas to identify information needs and develop analytical and evaluative approaches that assess the effectiveness and impact of regulatory strategies, programs, and interventions.
• Provide independent advice and evidence-based recommendations to support strategic planning, program development, and operational decision-making that ultimately serve the public interest.
• Foster evidence-informed dialogue among regulatory programs and stakeholders through clear and transparent communication of analytical findings.
• Collaborate with the Performance Reporting team to ensure analytical evidence, methodologies, and insights are aligned and support organizational reporting and evaluation activities.
• Assess and communicate evidence regarding the effectiveness and impact of regulatory strategies, programs, and interventions to support outcome-focused regulation and continuous improvement.

Data Governance & Chief Data Stewardship

• Serve as the College's senior data steward, accountable for enterprise data architecture, governance, quality, standards, and taxonomy.
• Establish and enforce data governance policies, standards, frameworks, and quality requirements across the organization.
• Design and maintain enterprise data models supporting regulatory operations, registrant information, complaints, investigations, quality assurance, and other core business functions.
• Oversee data quality monitoring and remediation initiatives to ensure the accuracy, consistency, reliability, and integrity of data assets.
• Lead the development and implementation of the College's data strategy in alignment with organizational priorities and regulatory objectives.
• Collaborate with the Privacy Officer and other business areas to ensure appropriate privacy, security, classification, retention, and stewardship practices are incorporated into data governance and management activities.
• Promote a culture of data literacy, stewardship, and evidence-informed decision-making throughout the organization.

Technology Enablement & Digital Capability

• Provide strategic direction for technology, information, and digital capabilities that support risk-informed and outcome-focused regulation.
• Provide strategic direction and oversight to the Manager, Technology Enablement, ensuring technology priorities, investments, operations, and initiatives align with organizational objectives and business needs.
• Ensure the delivery of reliable, secure, and effective technology services, infrastructure, enterprise applications, and user support services that meet organizational needs and service expectations.
• Evaluate and recommend technology solutions that enhance analytical capability, regulatory effectiveness, and organizational performance.
• Support the implementation and optimization of analytical platforms, automation tools, data systems, and digital solutions.
• Champion innovation through the adoption of modern technology practices, including cloud-based solutions, APIs, advanced analytics, artificial intelligence, and intelligent automation.
• Provide strategic leadership regarding emerging technologies and innovation opportunities, directing the evaluation and adoption of technologies that improve regulatory effectiveness, decision-making, operational efficiency, and service delivery.
• Promote the effective integration of technology, data, information, and business processes across the organization.

Leadership & Management

• Provide leadership, direction, coaching, performance management and professional development to managers and staff within the teams.
• Manage departmental budgets and resources, ensuring effective and efficient use of financial, technological, and human resources.
• Foster a culture of collaboration, innovation, accountability, continuous learning, and service excellence.
• Recruit, develop, retain, and support high-performing employees, ensuring appropriate succession planning and capability development.
• Monitor departmental performance and identify opportunities to improve effectiveness, efficiency, and service delivery.
• Lead organizational and departmental change initiatives related to risk intelligence, analytics, data governance, technology, and process improvement.
• Build strong working relationships with internal and external stakeholders to advance strategic objectives and achieve desired outcomes.

What we’re looking for

• Demonstrated experience developing and applying risk assessment frameworks, methodologies, and intelligence capabilities, ideally within a regulatory, public-protection, healthcare, or compliance-related environment.
• Strong track record leading business intelligence, analytics, evaluative, or decision-support functions, including translating data into actionable insight for non-technical audiences.
• Solid working knowledge of information technology, including systems architecture, enterprise applications, integrations, cybersecurity principles, and vendor management, sufficient to provide strategic leadership and informed oversight of technology functions.
• Experience with data governance, data quality management, data stewardship, and enterprise data modelling concepts.
• Exposure to predictive and prescriptive analytics methodologies and familiarity with emerging technologies such as cloud platforms, APIs, artificial intelligence, intelligent automation, and advanced analytics.
• Proven people leadership experience, including the leadership and development of multidisciplinary teams and leaders across multiple functional areas.
• Excellent ability to communicate complex technical, analytical, and risk-related concepts clearly to executives, Council, committees, and non-technical audiences.
• Strong strategic thinking, analytical, and problem-solving abilities, with the capacity to identify patterns, assess implications, and support complex decision-making.
• Demonstrated ability to build collaborative relationships and influence stakeholders across diverse business areas and levels of the organization.
• Experience leading organizational change and fostering adoption of new analytical, technological, and evidence-informed approaches.
• Commitment to ethical data practices, sound governance, transparency, accountability, and public protection.
• Familiarity with health profession regulation, professional self-regulation, or public-interest regulatory frameworks is an asset.
• Familiarity with outcome-based regulatory approaches, risk-informed regulation, collaborative regulation models, or evaluative approaches to regulatory effectiveness is an asset.

What experience we prefer

Education

• Degree in a related field such as Data Science, Statistics, Public Health, Business Analytics, Information Systems, Public Administration, Health Systems, or a related discipline. Post-graduate degree is considered an asset OR preferred.

Work Experience

• Minimum 8-10 years of progressive leadership experience related to analytics, data governance, risk analysis, and technology enablement, ideally experience in regulatory oversight.

Why work for us?

We are the registering and regulating body for the profession of pharmacy practice in Ontario with a mandate to serve and protect the public interest. In addition to ascertaining all registrants meet professional standards, the College sets and ensures ongoing adherence to professional and operational standards as it leads the advancement of pharmacy.

AI Disclosure

At Ontario College of Pharmacists, we value transparency and fairness in recruitment. While our system (ADP Workforce Now) includes AI-powered features, we do not use AI to screen, assess, or select applicants. All evaluations are conducted by people.

OCP is committed to supporting accessibility and diversity. Requests for accommodations can be made at any stage of the recruitment process. Applicants need to make their requirements known when contacted. We wish to thank all applicants for their interest in this position. We will only contact those whose skills, knowledge, and experience most closely match the requirements of the position.