Sr Lead-IT Infrastructure Ops (Associate Manager)

Peel Regional Police; Brampton; Hybrid; CAD 165,000 - 179,000; Full time

Benefits offered by this job

Health/Dental insurance

Life Insurance

OMERS Pension Plan

Hybrid remote work arrangements

Learning & career development

Job summary

Peel Regional Police is seeking a Senior Lead-IT Infrastructure Operations to manage day-to-day delivery of on-prem and cloud infrastructure across network, UC, storage, servers, databases and data centres. You will lead multiple supervisors and ensure stability, security and continuous availability in a 24/7 environment.

The role requires strong leadership, extensive enterprise infrastructure experience, and certifications in ITIL, CISSP or cloud platforms; hybrid/remote work arrangements are

Qualifications

• University degree in Computer Science, Computer Engineering or Information Technology, or equivalent experience.
• 7+ years in enterprise infrastructure with 5+ years supervisory experience.

Responsibilities

• Directs day-to-day operational delivery of on-premises and cloud infrastructure services.
• Leads Infrastructure Supervisors and teams to ensure 24x7 availability and security of systems.
• Oversees incident/change/problem management and vendor performance.

Skills

Leadership

On-call leadership

Project management

Vendor management

Education

University degree in CS/CE/IT

Tools

VMware vSphere

Azure AWS (cloud)

ITIL/ITSM

Monitoring/Observability tools

Job description

Are you an ambitious and highly motivated leader with experience in day-to-day operational delivery of all on-premises and cloud infrastructure services? Are you looking to make the next step in your career? If so, join Peel Regional Police – one of Canada’s most progressive police services!

As a Senior Lead-IT Infrastructure Operations within our ITS Infra and Data Centre Operations department, you will be responsible for directing the day-to-day operational delivery of all on-premises and cloud infrastructure services including Network, Unified Communications (UC), Audio Visual (AV), Compute, Storage, Backup, Servers, Exchange, Databases and the data centre environment and technology. They provide daily leadership to the Infrastructure Supervisors and their teams, ensuring stability, integrity, security and continuous availability of all infrastructure systems. They also act on behalf of the Manager during absences and are a key member of the Infrastructure and Data Centre Operations leadership team.

What will your typical day look like?

• Assists the Manager in directing the operational management of the Infrastructure an Data Centre Operations Bureau by providing leadership, coaching and oversight to multiple Infrastructure Supervisors and their teams of professional and technical staff.
• Establishes performance standards, conducts performance evaluations and provides direct input into hiring, onboarding, discipline, training and career-development decisions for direct and indirect reports; takes shared accountability with the Manager for team results, employee engagement, succession planning and adherence to Service policies and the Collective Agreement.
• Acts as the primary operational point of contact for the Bureau on a day-to-day basis while ensuring operations remain stable, secure and within defined service levels.
• Oversees the implementation and continuous improvement of operational processes, change/incident/problem management procedures, on-call and escalation procedures and performance-reporting practices to maintain an efficient and effective 24x7 operational capability across all infrastructure domains.
• Establishes and manages event-management, alerting and capacity-management practices for infrastructure systems and applications; uses operational data to benchmark, analyze and recommend improvements to the IT infrastructure, and ensures accepted recommendations are implemented through the Supervisors.
• Recommends and oversees infrastructure improvements – including upgrades, patching, hardening and lifecycle replacements – and ensures that infrastructure best practices, ITIL processes and Service standards are consistently followed across all teams.
• Co-leads infrastructure improvement initiatives and acts as project coordinator for cross-team infrastructure projects requiring configuration, modification and upgrades to the IT infrastructure; monitors project budgets and alerts the Manager of any variances or risks.
• Partners with the Infrastructure Architects to ensure operational readiness of new platforms before they go live - validating that monitoring, alerting, runbooks, on-call procedures, backup/restore and vendor support are in place, and formally accepts new platforms into supported operations on behalf of the Bureau.
• Participates in the creation and evaluation of RFPs, RFIs, tenders and Statements of Work, and participates in negotiations with vendors, contractors and service providers.
• Develops and maintains Service Level Agreements and Operating Level Agreements with internal and external providers and supports the Manager in monitoring vendor performance against contracted commitments.
• Monitors third-party vendors and contractors performing on-site infrastructure work, including security clearance, escorted data center access and adherence to Service policies.
• Ensures that appropriate physical, environmental, data and systems security measures are in place for all infrastructure components in the primary and secondary Data Centres, server rooms and remote sites, and ensures compliance with directives such as the Community Safety and Policing Act, applicable privacy and information-management legislation and Service directives.
• Establishes and maintains procedures for incident escalation to appropriate internal and external support groups; participates in the Bureau on-call support as the senior operational escalation point.
• Oversees the installation and maintenance of equipment, software, tools and processes required to provide uninterrupted operational capabilities; ensures that documentation, configuration management and asset/inventory controls (hardware and software licensing) are accurate and current, and that the entire system or application lifecycle, from deployment to decommissioning, is properly managed.
• Maintains a high level of technical knowledge of industry trends, products and emerging practices in on-premises and cloud infrastructure, Data Centre operations, virtualization, automation and observability; champions a culture of continuous improvement, knowledge sharing and process automation within the Bureau.
• Represents the Infrastructure and Data Centre Operations Manager at internal forums, change advisory boards, project steering meetings and other Service-wide committees as required.
• Performs other duties as assigned.

Enough about us, lets talk about you

You are someone with:

• A University degree in Computer Science, Computer Engineering or Information Technology, or an equivalent combination of education, training and experience.
• One or more of the following certifications, or equivalents required:
• Cisco Certified Network Professional (CCNP) Enterprise / Data Center
• Pure FlashArray / FlashBlade Architect Associate (or equivalent storage)
• Windows Server Hybrid Administrator Associate
• Identity and Access Administrator Associate
• AWS Certified Solutions Architect – Professional
• One or more of the following certifications, or equivalents, preferred:
• Project Management Professional (PMP)
• PMI Agile Certified Practitioner (PMI-ACP) or equivalent Agile / Scrum certification
• ITIL 4 Managing Professional or ITIL 4 Strategic Leader
• Certified Information Systems Security Professional (CISSP)
• A minimum of seven (7) years of progressively responsible experience in an enterprise infrastructure environment, including a minimum of five (5) years of supervisory experience leading multi-disciplinary infrastructure teams.
• Experience in a public-sector, policing or other 24/7 mission-critical environment is an asset.
• Demonstrated experience operating modern Data Centre infrastructure: hypervisors (VMware vSphere, with exposure to Nutanix AHV, Hyper-V or OpenShift Virtualization), server platforms (Cisco UCS, HPE, Dell EMC, Lenovo), enterprise storage (Pure, NetApp, Dell EMC or equivalent) and enterprise data protection (Veeam, Commvault, Rubrik, Cohesity or equivalent).
• Demonstrated experience supporting Microsoft Windows Server, Active Directory, GPO, DNS/DHCP/RADIUS/DFS, Exchange (on-premises and M365), MSSQL Server and Linux.
• Demonstrated experience operating and migrating workloads in Microsoft Azure (exposure to AWS), including identity, networking, governance, cost management and hybrid connectivity.
• Experience supporting enterprise networking (Cisco ACI, Nexus, Catalyst, ISE), unified communications (UC/UCaaS) and AV infrastructure (Crestron, AVIXA) is considered an asset.
• Demonstrated knowledge of enterprise licensing and commercial models across Microsoft, VMware, Cisco, storage and data-protection vendors.
• Demonstrated knowledge of monitoring/observability and systems-management tools (e.g., SolarWinds, LogicMonitor, Dynatrace, SCOM, Aria Operations, ServiceNow ITOM, DCIM).
• Demonstrated knowledge of ITIL practices, including incident, problem, change, release, configuration, capacity and availability management.
• Demonstrated knowledge of automation and infrastructure-as-code (PowerShell, Python, Terraform, Ansible, Azure DevOps/GitHub).
• Demonstrated supervisory and leadership skills, including the ability to lead through other supervisors.
• Demonstrated planning, organizational, project-management and analytical skills in a 24/7 operational environment.
• Experience with operating and capital budget processes, procurement and vendor management.
• Effective oral and written communication skills, including the ability to convey technical concepts to non-technical audiences and to senior leadership.
• Demonstrated commitment to information security, privacy and the confidential handling of sensitive policing information.
• Ability and willingness to participate in an on-call rotation and to respond outside of normal business hours to major incidents, planned change windows, disaster-recovery exercises and other operational demands of a 24/7 environment.
• A Valid Ontario Driver’s Licence (Class G) with full driving privileges.

What we offer

The salary range for this permanent, full-time position is $165,396.00 - $179,322.00 per annum. Please note that this vacancy is a newly budgeted position.

Peel Regional Police offers a highly competitive compensation package; applicants will be considered for the top end of the range ($172,357.00 - $179,322.00) based on experience. The salary is complemented with a comprehensive benefit program, including employer-paid Health/Dental and Life Insurance; and the OMERS Pension Plan effective upon hire.

What’s in it for you

• A comprehensive Total Rewards Program including 100% employer-paid health, dental & insurance premiums for full-time employees
• Excellent career development and access to a variety of job opportunities
• Free on-site learning/training programs
• Work-life balance programs & services
• Hybrid remote working arrangements
• Wellness protection for you and your family
• State-of-the-art fitness facilities
• Work in a dynamic, collaborative, progressive, and high-performing service!

About us

Peel Regional Police is the second-largest municipal police service in Ontario and the third largest in Canada, serving more than 1.5 million residents across Brampton, Mississauga, and Toronto Pearson International Airport. With more than 2,400 police officers and over 1,000 civilian employees, Peel Regional Police is dedicated to meeting the needs of its communities and supporting the health and well-being of all members. Recognized as one of the most progressive, innovative, and inclusive police services in the country, Peel Regional Police remains committed to its vision: A Safer Community Together.

The next step is yours!

Shortlisted applicants will be contacted via email. Check your inbox regularly, including junk mail. No agency contact and/or referrals, please.

Disclaimer: Peel Regional Police does not utilize Artificial Intelligence (AI) during any stages of the recruitment process.

Applicants in consideration for hire shall be subject to a thorough background investigation that includes, but is not limited to, police checks with local, provincial and out-of-country law enforcement agencies, if required, education credentials, credit and financial inquiries, and personal and work references.

Peel Regional Police is committed to fairness and equity in our recruitment and selection process, and in building and retaining a talented and diverse workforce representative of the community we serve.

As an equal opportunity employer, Peel Regional Police is dedicated to fostering an inclusive and accessible work environment and committed to accommodating the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). We encourage applicants to inform Recruitment and Staff Support of any accessibility needs to ensure they are accommodated throughout the recruitment and selection process.