Sr. IT Support Specialist

Procom; Markham; On-site; CAD 70,000 - 95,000; Full time

Job summary

A leading staffing agency is seeking a Sr. IT Support Specialist for a permanent position in Markham, ON. The ideal candidate will have over 10 years of IT support experience with a strong background in Microsoft Azure and Microsoft 365 services. Responsibilities include providing advanced troubleshooting and support, maintaining infrastructure, and collaboration with teams. This role requires excellent communication skills and a proactive approach to IT support.

Qualifications

• 10+ years of experience in IT support, including Windows Servers, MS Active Directory, and MS Office 365.
• 4+ years of hands-on experience with Microsoft Azure services.
• Expert-level troubleshooting skills in Windows systems and general administration.

Responsibilities

• Provide proactive deskside and remote support to ensure maximum efficiency of systems and cloud services.
• Deliver advanced troubleshooting for Microsoft Azure and Microsoft 365 applications.
• Monitor and maintain Azure-based infrastructure for performance and compliance.

Skills

IT support experience

Azure services

Windows systems troubleshooting

Communication skills

Job description

Sr. IT Support Specialist :

On behalf of our Insurance client, Procom is searching for a Sr. IT Support Specialist for a permanent role. This position is onsite at our client’s Markham, ON office.

Job Description

The Sr. IT Support Specialist will be responsible for maintaining the reliability and efficiency of both desktop and cloud-based environments within our clients organization. This role involves providing advanced support for Microsoft Azure and Microsoft 365 services, ensuring optimal performance and security compliance.

Responsibilities

• Provide proactive deskside and remote support to ensure maximum efficiency of systems and cloud services
• Deliver advanced troubleshooting for Microsoft Azure and Microsoft 365 applications
• Monitor and maintain Azure-based infrastructure for performance and compliance
• Analyze and resolve complex operational problems related to system software and cloud services
• Document all issues and resolutions in ServiceNow for future reference
• Collaborate with Infrastructure staff to ensure project efficiency and cooperation
• Support IT and software asset management programs and participate in audits

Mandatory Skills

• 10+ years of experience in IT support, including Windows Servers, MS Active Directory, and MS Office 365
• 4+ years of hands-on experience with Microsoft Azure services
• Expert-level troubleshooting skills in Windows systems and general administration
• Experience with telephony and VoIP environments
• Thorough understanding of IP switch network environments
• Experience with hybrid and managed cloud solutions, especially Azure
• Excellent communication skills

Nice-to-Have Skills

• Microsoft certifications such as Azure Administrator Associate or Azure Solutions Architect Expert
• Cisco and AWS certifications
• Experience with Linux server systems administration
• Experience in cybersecurity practices and security audits
• Ability to learn and adapt to new systems and vendors

Assignment Length

This is a permanent position.

Start Date

ASAP.

Assignment Location

Markham, ON - 5 days onsite.