Sr. Field Service Technician - Ontario, Canada

Motorola Solutions; Quebec; On-site; CAD 70,000 - 85,000; Full time

Job summary

A global technology company is seeking a Sr. Field Service Technician in Quebec. The ideal candidate will optimize and support complex communication systems, providing technical support and advanced troubleshooting. Must be a Canadian citizen and bilingual in French and English. Join a company focused on safety and innovation, fostering both personal and professional growth.

Benefits

Referral Payment Plan

Qualifications

• At least 3 years of experience in RF, LMR, or IT systems.
• Bilingual in French and English.
• Strong knowledge of wired communications systems.

Responsibilities

• Optimize and support complex communication systems.
• Provide technical support and advanced troubleshooting.
• Develop solutions to technical problems.

Skills

IP networking

Linux

Windows Server

MS Word

MS Excel

Radio communication systems

Customer service skills

Education

Associates Degree

Tools

Juniper

Cisco

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Aperçu de l’entreprise

Chez Motorola Solutions, nous pensons que tout commence par nos employés. Nous sommes une communauté mondiale soudée, unie par la volonté incessante de contribuer à la sécurité des personnes partout dans le monde. Nos technologies de communication, de sécurité vidéo et de centre de commandement essentielles soutiennent les agences de sécurité publique et les entreprises, permettant une coordination essentielle pour des communautés, des écoles, des hôpitaux et des entreprises plus sécuritaires. Connectez-vous à une carrière qui compte et aidez-nous à bâtir un avenir plus sûr.

Department Overview

Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Motorola Solutions est un leader mondial dans le domaine des systèmes de communications mobiles professionnels avec un héritage impressionnant d'innovations technologiques et une base mondiale de systèmes installés. L'activité principale du groupe est la mise en œuvre de systèmes de communication mobile numérique critiques pour les clients du gouvernement et de la sécurité publique.

Nous unifions les voix, les données, les vidéos ainsi que l'analyse dans un écosystème intégré pour permettre aux individus, aux entreprises et aux communautés de travailler ensemble de manière plus solide. Pour aider les gens à prendre de meilleures décisions, à agir avec confiance et à donner le meilleur d'eux-mêmes dans les moments qui comptent. Apportez votre passion, votre potentiel et vos talents à Motorola Solutions et connectez-vous avec une carrière qui compte.

Job Description

The Sr. Field Service Technician must be a Canadian citizen with the ability to obtain necessary security clearance(s) as required by government contracts.

• Responsibilities include optimization and support of complex communicationsystems.
• Provide technical support of specialized systems and product applications including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure.
• Program, configure, optimize, test and document complex communications systems.
• Provide weekly reports of activities and accomplishments.
• Provide a very strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges.
• Capable of installation of server hardware/OS and software infrastructure, and troubleshooting to resolve system/application related issues.
• Develop solutions to difficult technical problems encountered as part of system implementation, upgrades or support issues.
• Total familiarity with the latest technologies and troubleshooting techniques.
• Team with System Technologist, Engineering, Project Management and Sales personnel to effectively design, implement, optimize and cutover advanced communication systems which meet or exceed customer expectations.

Preferred Skills

• Experience, good understanding, and working knowledge of IP networking, network design methodologies and troubleshooting (Ethernet, TCP/IP, L2/L3, MPLS).
• Experience, good understanding, and working knowledge of Server Environment, Linux, Windows Server, VMware, highly desirable.
• Must be highly computer literate with proficiency in MS Word, Excel, Outlook.
• Must have strong self-management skills and "people" skills to work closely with Motorola’s customers and subcontractor, as well as Motorola Sales, Engineering, Project Management, and Customer Service teams.
• Must be capable of installation of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.
• Must be able to solve customer problems quickly during stressful situations.
• Experience/knowledge in radio communication systems, radio propagation, RF, wireless or broadband/LTE highly desirable.
• Previous knowledge and experience working with some or all of Juniper, HP, Aviat, Cisco, Nokia/Alcatel.

Candidate Requirements

• Must have a current, valid driver’s license and no traffic violations.
• Must be able to obtain background clearance as required by government customer(s).
• Travel Percentage will be around 50%.
• Bilingual French/English - Must be able to work also in English with our English-speaking clients, customers and partners outside Quebec, as well as, with the rest of the colleagues in Canada, the United States and in other international countries as applicable.

Basic Requirements

• Associates Degree and 3+ years experience in one of the following: LMR, RF systems, Radio Communications, Radio Frequency, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering or Networking equipment.
• Must be a Canadian citizen with the ability to obtain necessary security clearance as required by government contracts.

Travel Requirements

Over 50%

Relocation

None

Position Type

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Motorola Solutions adopte, favorise et promeut les principes de diversité, d’équité et d’inclusion. Nous encourageons et accueillons les candidatures de toutes les personnes qualifiées, quelles que soient leur race, origines ethnique, religion ou croyance, orientation sexuelle, identité et expression sexuelle, statut d’anciens combattants ou tout autre statut protégé par la Loi.

Nous sommes fiers de notre culture axée sur les personnes et les communautés, encourageant ainsi chaque Motorolan d’être la version la plus authentique de lui-même dans ses responsabilités afin de tenir la promesse d’un monde plus sécuritaire.

Si vous souhaitez vous joindre à notre communauté mais croyez que vous ne possédez pas toutes les exigences requises pour le poste convoité, nous aimerions tout de même connaître les raisons pour lesquelles vous pensez être un excellent candidat pour notre équipe.

Nous offrons également des mesures d’adaptation pendant toutes les étapes du processus d’embauche afin de favoriser l’inclusion des personnes vivant avec un handicap physique et/ou mental. Pour demander un aménagement, veuillez remplir ce formulaire d'aménagement raisonnable afin que nous puissions vous aider.