Senior Customer Solutions Manager AWS

Amazon Web Services (AWS); Calgary; On-site; CAD 126,000 - 211,000; Full time

Job summary

A leading cloud services provider is seeking a Senior Customer Solutions Manager based in Calgary, AB, to lead cloud and AI transformation for enterprise clients. This full-time role requires overseeing strategic initiatives, guiding customers through AWS adoption, and ensuring alignment with their goals. The ideal candidate has over 7 years of experience in technical program leadership, excellent communication skills, and a strong background in cloud platforms. A competitive salary range of $126,000 – $210,400 CAD annually is offered, alongside a comprehensive compensation package.

Qualifications

• 7+ years leading large-scale technical or engineering programs.
• 5+ years in customer-facing roles working with executives and technical leaders.
• Proven experience leading technical and non-technical transformation teams.

Responsibilities

• Lead large-scale cloud and AI transformation programs for enterprise customers.
• Design and execute AWS migration, modernization, and innovation strategies.
• Translate customer strategy into executable roadmaps and milestones.

Skills

Leading large-scale technical or engineering programs

Customer-facing roles

Executive communication

Cloud platform experience

Transformation project leadership

Education

Bachelor's degree in STEM, business, or equivalent experience

Tools

AWS Cloud Services

Job description

As a Senior Customer Solutions Manager with Amazon Web Services (AWS) Canada, you’ll play a highly visible, strategic role helping customers accelerate their cloud and AI transformation journeys. This role is designed for experienced leaders who can own complex initiatives, align multiple AWS teams, and deliver measurable business outcomes for enterprise customers.

You’ll act as a trusted partner to customers, guiding them through every stage of AWS adoption—from strategy and governance to large-scale cloud migrations, modernization, and AI-driven innovation—while ensuring execution stays aligned with customer goals and timelines.

About the role: Sr. Customer Solutions Manager

In this role, you’ll lead end-to-end customer transformation programs, translating strategic account plans into executable roadmaps. You’ll work closely with AWS Sales, Support, Solutions Architects, Professional Services, and product teams, as well as customer executives and technical leaders, to ensure successful delivery of complex cloud and AI initiatives.

You’ll manage delivery cadence, risk mitigation, executive communications, education plans, and go-live events, while proactively identifying opportunities to accelerate adoption, reduce cost, and improve operational efficiency. This role blends technical depth, program leadership, and executive-level communication.

Compensation & Role Type

This is a full-time professional role based in Calgary, AB. The listed base salary range is $126,000 – $210,400 CAD annually, depending on experience and qualifications. AWS offers a comprehensive total compensation package including base salary, potential sign‑on payments, RSUs, and extensive benefits.

Job Type: Full-Time (Professional)

Company: Amazon Web Services (AWS) Canada

Job ID: 3158038

Base Salary Range: $126,000 – $210,400 CAD / year

Key Responsibilities

• Lead large-scale cloud and AI transformation programs for enterprise customers
• Design and execute AWS migration, modernization, and innovation strategies
• Translate customer strategy into executable roadmaps and milestones
• Coordinate cross‑functional AWS teams (Sales, Support, Solutions Architecture, ProServe)
• Manage delivery cadence, reporting, and risk mitigation
• Drive customer outcomes such as cost optimization, faster launches, and improved efficiency
• Guide customers through governance, education, and change management
• Engage with executive stakeholders and lead executive briefings and go‑live events
• Evangelize AWS services and best practices to advance customer adoption

Requirements

• 7+ years leading large‑scale technical or engineering programs
• 5+ years in customer‑facing roles working with executives and technical leaders
• Bachelor’s degree in STEM, business, or equivalent experience
• Proven experience leading technical and non‑technical transformation teams
• Strong background in cloud platforms, migrations, or modernization initiatives

Preferred Qualifications

• PMP, Agile, SCRUM, or SAFe certification
• Hands‑on experience delivering AWS cloud services and transformation projects

How to Apply

If you’re ready to lead high‑impact cloud and AI transformations and partner with customers at the executive level, apply through the official AWS Canada job posting.

For this Sr. Customer Solutions Manager role, highlight experience leading enterprise cloud programs, managing complex stakeholders, and delivering measurable business outcomes. Emphasize AWS or cloud platform experience, executive communication, and your ability to translate strategy into execution.

AWS values ownership, customer obsession, and long‑term thinking—make sure your resume clearly reflects scale, impact, and results.