Sr Customer Service Representative/Station

Federal Express Corporation Canada; Regina; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading logistics company in Regina is looking for a Senior Customer Service Representative. In this full-time role, you will tackle challenging customer issues and enhance overall operations. Candidates should possess a high school diploma and at least six months of customer service experience, along with problem-solving and organizational skills. You will need to lift up to 70 lbs. Join us in a supportive and inclusive team environment.

Benefits

Inclusive workplace

Professional growth opportunities

Stable hours

Qualifications

• Must have at least six months of FedEx CSR experience.
• Ability to gain and maintain DG Specialist certification required.
• Able to lift 70 lbs and maneuver packages up to 150 lbs safely.

Responsibilities

• Support customer service representatives by tackling difficult customer issues.
• Monitor performance metrics and implement process improvements.
• Maintain DG Specialist certification and mentor colleagues.

Skills

Problem-solving

Interpersonal skills

Organizational skills

Basic Microsoft Word

Basic Microsoft Excel

Education

High School Diploma or GED equivalent

Job description

Overview

This is an interview position.

About the role : Sr Customer Service Representative / Station

In this full-time role at our Regina station, you will support customer service representatives by tackling unusual or difficult customer issues and helping improve overall customer operations. You will monitor performance metrics and work with management to implement process improvements.

Responsibilities

• Your responsibilities include maintaining DG Specialist certification, completing all training recurrency, and using your FedEx product knowledge to mentor colleagues. You will also handle package lifting (up to 70 lbs, maneuvering up to 150 lbs) and contribute to a safe, efficient station environment.

Benefits and Salary

Inclusive Workplace : FedEx Canada ensures a respectful, safe, and inclusive environment, supporting employee well-being and professional growth. You’ll join a team committed to “Taking Care of Each Other.”

Shift & Grade

This is a full-time Regular position (Grade 82) with PM shift scheduling, offering stable hours and training opportunities to advance your customer service career.

Job Type

Job Type : Full Time, Regular

Requirements / Skills

• You must have a High School Diploma or GED equivalent and at least six months of FedEx CSR experience.
• Proficiency in Microsoft Word and Excel (basic) and ability to gain and maintain DG Specialist certification are required.
• Your problem-solving , interpersonal , and organizational skills will enable you to manage customer inquiries and support station operations.
• You must be able to lift 70 lbs and maneuver packages up to 150 lbs safely.

How to Apply

If you’re ready to take on a leadership role in customer service at FedEx Canada, click the button below to apply.