Senior Consultant, Operations Enablement

CIBC; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

CIBC in Toronto is seeking a Sr. Consultant, Operations & Enablement to drive governance, risk management, and improvement across digital banking and client engagement. Reporting to the Director, Operations & Enablement, you will oversee controls, records management, and cross-functional initiatives.

The role offers a hybrid work arrangement (1-3 days on-site) with a focus on delivering outcome-focused changes and strengthening operational excellence across platforms.

Qualifications

• Experience designing, implementing, and managing operational risk frameworks within digital/frontline banking.
• Experience in records management, vaults, attestations, and oversight procedures.
• Ability to organize project requirements, establish working teams, track progress and report status.
• Owner mindset: take the lead, go above and beyond, and deliver results with creative solutions.
• Adaptable to change and eager to evolve thinking and ways of working.

Responsibilities

• Govern operational risk programs and ensure regulatory compliance across platforms.
• Collaborate with Digital Banking, ECRM, and partners to align governance and controls.
• Oversee records management, vaults, attestations, and control testing.
• Lead stakeholder engagement and drive outcome-focused initiatives across the portfolio.

Skills

Business Analysis

Business Objectives

Design Processes

Executive Presenting

Process Efficiencies

Process Optimization

Stakeholder Management

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

Reporting to the Director, Operations & Enablement, the Sr. Consultant, Operations & Enablement is instrumental in supporting and governing operational risk programs, ensuring compliance, and driving business-critical change initiatives across digital banking and client engagement. This role maintains robust governance frameworks and delivers outcome-focused results that align with the bank’s strategic objectives, collaborating with stakeholders to optimize processes, manage controls, and oversee records. The Sr. Consultant also fosters a culture of continuous improvement and operational excellence, ensuring the portfolio is aligned with governance, business management, and key operational pillars.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How You’ll Succeed

• Operational risk governance & compliance - Support and govern operational programs to assure compliance and manage risk, while also supporting operational excellence by optimizing processes and implementing business critical change initiatives across the various platforms and applications that span the portfolio. Collaboratively ensure an effective business operational risk framework is in place, considering key platforms across the Digital and Frontline portfolio. Liaise with groups within Digital Banking, ECRM, and Partners across the bank to ensure that the portfolio is compliant with policies, standards, and guidelines from a governance standpoint.
• Controls management & records oversight - Partner with Business Controls to quarterback the Control execution and testing within the portfolio. Ensure strong oversight and procedures with all Records Management including, but not limited to vault management, records attestations, records assessments, and all associated Controls.
• Operational excellence & employee culture - Facilitate key operational matters that are aligned to driving a strong employee culture and continuous improvement across all pillars of our business. Ensure an effective business operational risk framework is in place, considering key platforms across the Digital and Frontline portfolio. Liaise with groups within Digital Banking, ECRM, and Partners across the bank to ensure that the portfolio is compliant with policies, standards, and guidelines from a governance standpoint. Partner with Business Controls to quarterback the Control execution and testing within the portfolio. Ensure strong oversight and procedures with all Records Management including, but not limited to vault management, records attestations, records assessments, and all associated Controls. Facilitate key operational matters that are aligned to driving a strong employee culture and continuous improvement across all pillars of our business.
• Stakeholder management - Proactively build and maintain strong working partnerships with stakeholders at all levels across the organization. Collaborate with partners to drive outcome-focused initiatives, ensuring effective communication and alignment with business objectives. Define project requirements, establish working teams, track progress and bring projects to successful completion. Provide leadership with project status updates, feedback and appropriate reporting on key process-focused goals.

Who You Are

• You can demonstrate work experience designing, implementing, and managing operational risk frameworks within a digital and frontline banking environment, ensuring compliance with internal and external policies, standards, and guidelines.
• You can demonstrate work experience in records management, including vault management, records attestations, records assessments, and implementation of robust oversight procedures. It’s an asset if you have experience in developing and maintaining Control environments that support regulatory compliance and operational integrity.
• You can demonstrate work experience organizing project requirements, establishing working teams, tracking progress and bringing projects to a successful completion. You can provide leadership with project status updates, feedback and appropriate reporting on key process-focused goals.
• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results. You can develop creative solutions to complex challenges by considering varying alternatives and implications.
• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
• You have effective communication skills and can present clearly and concisely to all levels of the organization.
• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
• You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]
• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 18th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Analysis, Business Objectives, Design Processes, Executive Presenting, Process Efficiencies, Process Optimization, Stakeholder Management