Sr Consultant, Claims

Aon; Edmonton; On-site; CAD 90,000 - 130,000; Full time

Job summary

Aon Canada is seeking a Senior Claims Consultant to advocate for clients during coverage disputes, support reporting, documentation, negotiation and settlement of claims with insurers for major clients. This role drives excellent client service and collaboration across account teams.

You'll handle complex claims, guide clients on policy coverage, coordinate settlements, monitor large losses, prepare client reports and contribute to ongoing client service programs.

Qualifications

• 7–10 years of experience in a commercial claims environment.
• CIP/FCIP designation or working towards it.
• AB Adjusting license preferred or must acquire within 3 months of employment.

Responsibilities

• Advocate for clients to protect their interests in the claims process.
• Obtain claims details, triage, and report claims to insurers.
• Guide clients on preparing their claim and discuss policy coverage.
• Handle administration of claims including settlements and correspondence.
• Monitor large losses and coordinate settlements with clients and insurers.

Skills

Claims knowledge

Analytical skills

Leadership abilities

Negotiation

Relationship management

Presentation skills

Diplomacy

Communication

Managing competing demands

Education

CIP/FCIP designation

AB Adjusting license

Job description

Sr. Consultant, Claims

As a Senior Claims Consultant, you are responsible for advocating for clients during coverage disputes and supporting the reporting, documentation, negotiation, and settlement of claims with insurers on behalf of major clients. This role also supports all aspects of the client service program to help ensure responsive, efficient, and effective service delivery.

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Advocating for clients to protect their interests in the claims process
• Obtaining claims details, triaging, and reporting claims to insurers
• Guiding clients on preparing their claim
• Discussing policy coverage for Aon clients
• Handling administration of claims to include following up on settlements/claim status, remitting settlements to clients and handling all necessary correspondence
• Monitoring large losses, attending loss sites and assisting clients in positive resolution of claims
• Preparing claims reports for clients and annual loss history reports as required
• Discussing aspects of coverage with insured and insurance company

Operational Excellence

• Handling and resolving claim matters across multiple domains or clients, including participating in client meetings
• Negotiating with insurers to obtain successful resolution of claims
• Using specialized claims knowledge to provide consultative advice and recommendations to clients and our Account Management and Broker teams in the various Aon offices
• Setting up Claims protocols on accounts
• Conducting RFP’s for adjusting services on behalf of clients
• Co-ordinating handling of claims on assigned accounts
• Assisting Account Managers in marketing functions
• Advising internal personnel (Account Management, Brokers, and other Claims colleagues) on claims matters and services
• Special assignments as designated by management
• Other related duties as required

How This Opportunity Is Different

At Aon, our purpose is to help build decisions for the better – to safeguard and improve the lives of people worldwide. Aon will deliver a colleague experience that is more relevant, more connected, and more valued. This will result in a client experience, second to none. Our values ring true; We are Committed as one firm to our purpose, United through trust and integrity as one inclusive team and Passionate about making colleagues and clients successful.

Skills And Experience That Will Lead To Success

• 7-10 years of experience working in a commercial claims environment
• Insurer or Broker experienced
• Completion of/ working towards CIP/FCIP designation
• AB Adjusting license preferred or (must acquire within 3 months of employment) along with licensing in other jurisdictions as required
• Strong claims knowledge in one or all of these areas: Professional lines, Casualty Claims or Property Claims
• Demonstrated conflict resolution skills
• Strong analytical skills
• Demonstrated leadership abilities an asset
• Strong negotiation and relationship managements skills
• Ability to influence audience and act with diplomacy
• Strong presentation skills, highly organized and can effectively manage competing demands