Sr. Client Service Representative

Canadian Imperial Bank of Commerce; London; Hybrid; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Banking benefits

Benefits program*

Defined benefit pension plan*

Employee share purchase plan

Vacation offering

Wellbeing support

MomentMakers

Job summary

Canadian Imperial Bank of Commerce (CIBC) is seeking a Senior Client Service Representative to support clients with day-to-day banking needs, handle transactions, and answer questions. You will be the first line of contact, guiding customers to the right teams and ensuring a smooth, relation-based experience.

Based in Masonville, this on-site role requires flexibility to work banking centre hours, including evenings and weekends, with travel to nearby centres as needed.

Qualifications

• Experience in customer service and financial products preferred.
• Ability to engage clients and connect them to the right team.
• Willingness to work banking centre hours, including evenings and weekends.
• On-site work at Masonville and travel between centres within a reasonable distance.

Responsibilities

• Assist clients with transactions and questions, guiding them to the right team.
• Help clients manage their accounts and products.
• Focus on the client experience and meaningful interactions.
• Connect clients to the right CIBC team members who can help them reach their goals.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

Overview

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Personal and Business Banking Team, you’ll use your expertise in financial services products and customer service to help clients as they manage their day-to-day banking needs. As a Senior Client Service Representative, whether it’s taking the lead to answer questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you’ll succeed

• Client engagement
  • Help clients manage their accounts and products.
  • Focus on the client experience and make interactions meaningful.
  • Connect clients to the right CIBC team members who can help them reach their goals.
• Problem solving
  • Listen, ask questions, and put yourself in the client’s shoes.
  • Act like an owner by taking accountability for client issues, and know when to lean on others to find better solutions.
• Leveraging technology
  • Become a technology expert.
  • Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, it’s the right thing to do. You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference. You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity. You love to learn. You’re passionate about growing your knowledge. You have a strong sense of curiosity. You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others. Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

• competitive salary
• incentive pay
• banking benefits
• benefits program*
• defined benefit pension plan*
• employee share purchase plan
• vacation offering
• wellbeing support
• MomentMakers, our social, points-based recognition program

*Subject to plan and program terms and conditions

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process.

Job Details

• Job Location: Masonville
• Employment Type: Regular
• Weekly Hours: 37.5
• Skills:
  • Client Issue Resolution
  • Client Service
  • Customer Experience (CX)
  • Digital Literacy
  • Empathy
  • Financial Products
  • Interpersonal Communication
  • Standards Compliance
  • Transaction Services