Sr Client Coordinator

SGS & Co; Mississauga; On-site; CAD 65,000 - 75,000; Full time

Job summary

A leading quality assurance company in Mississauga seeks a Sr Client Coordinator to manage complex client relationships from inception to completion. Responsibilities include creating project schedules, overseeing project activities, and ensuring client satisfaction. The ideal candidate should have a Bachelor’s Degree in Business or Marketing and 3+ years of project coordination experience. This fulltime role offers a salary range of $65,000 to $75,000 CAD annually, with opportunities for personal growth and contribution to a diverse workplace.

Qualifications

• 3+ years progressive project coordination experience, or equivalent combination of education and experience.
• Ability to develop and maintain collaborative relationships with peers and clients.
• Self-motivated with critical attention to detail.

Responsibilities

• Create and maintain the project work back schedule.
• Initiate kickoff and review meetings.
• Direct project activities and monitor costs.
• Meet with clients to understand expectations.
• Handle inquiries from clients and respond to concerns.
• Monitor quality on production floor and resolve conflicts.

Skills

Analytical skills

Interpersonal skills

Problem-solving skills

Presentation skills

Project management

Planning skills

Communication skills

Education

Bachelor’s Degree in Business Administration, Marketing or related field

Tools

MS Office Suite

Outlook

Job description

Position Summary

The Sr Client Coordinator owns complex and/or multiple client relationships and serves as project owner from inception through completion. Interprets the needs of the clients, as well as all facets of the project and has a firm grasp on all manufacturing processes including the packaging, prepress, industry standards and requirements. The Sr. Client Coordinator ensures that satisfactory resolution is accomplished when resolving and problem-solving client issues as they are received.

This role is onsite in Mississauga ON

Job Responsibilities

• Creates and maintains the project work back schedule to ensure all up‑front tasks and activities are assigned and completed on time.
• Initiates kickoff and solution review meetings and ensures that subsequent meetings or tasks occur in a timely manner as dictated by each project.
• Directs project activities and monitors project costs to ensure the business is as profitable as possible.
• Meets with the clients as needed and understands client expectations. Validates client protocols and brand/pharma requirements and ensures compliance throughout the process.
• Handles and responds to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Monitors quality on production floor and resolves conflicts/issues to keep projects on track.
• Additional duties as assigned.

Qualifications / Requirements

• Bachelor’s Degree in Business Administration, Marketing or related field
• 3+ years progressive project coordination experience; or equivalent combination of education and experience
• Occasional travel either locally, nationally, and/or internationally may be required.
• High degree of proficiency in MS Office Suite, Outlook & Internet applications.
• Strong analytical, prioritizing, interpersonal, problem‑solving, presentation, budgeting, project management (from conception to completion), & planning skills.
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
• Solid understanding and application of mathematical concepts.
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
• Ability to work well autonomously and within a team in a fast‑paced and deadline‑oriented environment.
• Ability to work with and influence peers and management.
• Self‑motivated with critical attention to detail, deadlines and reporting.

Physical Aspects / Work Environment

• Regularly required to stand; walk; sit; and talk, hear and see.
• Regularly/Occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The noise level in the work environment may be high.

* Reasonable accommodations may be made to enable individuals to perform the essential functions.

We strive to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.

We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.

The Ontario pay range for this position is $65,000 CAD to $75,000 CAD annually. Ultimately, in determining pay, we will consider the successful candidate's experience, skills, knowledge, and other job‑related factors.

We remain committed to ensuring equal opportunity in all aspects of employment, including recruitment. We encourage applications from all qualified individuals, particularly those who may contribute to the further diversification of our organization. If you require any form of accommodation during the recruitment process, please do not hesitate to let us know. Together, we strive to foster an environment where everyone can thrive and be their authentic selves.