Sr. Business Systems Analyst

Cari; Toronto; Hybrid; CAD 82,000 - 115,000; Full time

Job summary

TD is seeking a Senior Business Systems Analyst to collect system requirements by understanding marketing processes and translate them into opportunities for enhancements. You will partner with Marketing and Technology to ensure business goals are met through well-defined, approved solution requirements and deliver more personalized customer experiences across channels.

Requirements include 5–7 years of relevant experience, an undergraduate degree or technical certificate, and Agile experience.

Qualifications

• Undergraduate degree or technical certificate; post-graduate is a plus.
• 5–7 years of relevant experience in business systems analysis.
• Experience in Agile development methodologies.
• Experience in marketing or consulting is preferred.

Responsibilities

• Lead requirement gathering: translate business needs into system requirements.
• Collaborate with Marketing and Technology teams to align on goals.
• Analyze data and ensure test coverage matches business needs.
• Mentor colleagues in business analysis practices and continuous learning.

Skills

Analytical thinking

Stakeholder communication

Requirements gathering

Education

Bachelor's degree or Technical Certificate

Tools

SQL

Salesforce Marketing Cloud

Data Cloud

CRM systems

Job description

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line of Business: Technology Solutions

Pay Details: $81,600 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Department Overview

The Enterprise Marketing Technology team is responsible for the systems that build a better understanding of our customers and prospective customers so we can connect them with the right message, product, or offer at the right time. We own systems that assist in campaign design, creative content creation, content management hosting, data analysis, AI, and decision engines that deliver personalized content to every channel including mobile, web, ATM, branch, call centers, and more. Come join us and help build the marketing platform of the future that helps better serve our customers with personalized experiences.

Job Details

As a Senior Business Systems Analyst you collect system requirements by developing an understanding of marketing business processes and systems we support. You will translate that business requirements into documented opportunities for system enhancements that improve efficiency, scalability, and business outcomes. You will build strong partnerships with Marketing and Technology stakeholders to ensure business goals and needs are addressed through well-defined, documented, and approved solution requirements. You will help advance automation, improve usability, and strengthen Marketing's ability to deliver relevant advice, promotions, and offers to customers across all channels. Whether you are defining requirements for innovative future-state solutions, helping Technology teams understand the intended outcomes of delivered products, or mentoring colleagues in business systems analysis practices, you will contribute to a more capable and user-friendly set of tools that enables more meaningful customer interactions.

As a valued member of our team, you will:

• Lead requirement gathering: understand our systems and business processes to develop new requirements that change our systems for the better.
• Be a team player: share ideas, provide feedback, and listen to suggestions.
• Analyze data: work closely with the business to understand data and with quality engineering to ensure their test coverage matches the business need.
• Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.

Our team, and specifically this role, is for someone comfortable working from downtown Toronto almost exclusively. Tools will be provided to make working from home possible, but achieving 80% in office attendance is expected. This allows our team to huddle in a room and brainstorm on the whiteboard, to overhear what other teams are doing leading to finding common approaches and reducing wasted effort, and to socialize and build stronger relationships within the pod and beyond. The hiring manager will provide more information about how this works for their team.

Requirements

We're proud to work with a group of diverse colleagues. If you have relevant experience that isn't mentioned below, tell us about it in your resume or cover letter.

Required:

• Undergraduate degree or Technical Certificate, post-graduate is an asset
• 5-7 years relevant experience
• Experience working in Agile

Preferred:

• Experience in marketing or business consulting services
• Functional / business team member on a team delivering a new technology platform

Key Technologies

• SQL (Data Analysis)
• Salesforce Data Cloud, Marketing Cloud, and Personalization will be the focus but other platform experiences (ERP, CRM, Adobe, Unica, etc) could be relevant.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only):

Sans Objet