Sr. Business Process Analyst, Logistics

Tenstorrent; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Tenstorrent is hiring a Sr. Business Process Analyst, Logistics in Toronto, Ontario, to design, document, and improve end-to-end logistics processes across shipping, freight, and returns.

You will collaborate with Logistics, Planning, Procurement, and Manufacturing, as well as freight, customs, and warehouse partners, to close gaps and scale operations. This hybrid role emphasizes ERP and systems integration, master data quality, and cross-functional change management to enable global growth

Qualifications

• Experience in business process analysis or operations improvement within a fast-moving logistics, supply chain, or hardware environment.
• Experience with ERP, WMS, and TMS or freight-management platforms.
• Understanding inbound, outbound, and returns flows in systems like NetSuite or SAP.
• Familiar with global logistics including international freight and Incoterms.
• Strong communication and change management to document workflows and train teams.

Responsibilities

• Map, document, and improve end-to-end logistics processes across shipping, freight, customs, warehouse/3PL operations, and returns.
• Partner with Logistics leads and ERP owners to gather requirements, close configuration gaps, and map ERP integrations.
• Own logistics master data standards and quality across platforms.
• Lead or support sprint-based improvements by facilitating sessions, documenting actions, and tracking delivery; analyze data to identify inefficiencies and improvements.
• Document SOPs and lead training and adoption for new workflows and system changes.

Skills

Business process analysis

Operations improvement

Data-oriented mindset

ERP/WMS/TMS

Global logistics

Change management

Tools

NetSuite

SAP

PLM

TMS

ERP integrations

Job description

Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and looking for contributors of all seniorities.

We’re looking for a Sr. Business Process Analyst, Logistics to design, document, and improve the systems and workflows that move our products around the world. You will work at the intersection of people, processes, and technology, partnering with Logistics, Planning, Procurement, Manufacturing, and our freight, customs, and warehouse partners to close process gaps, streamline shipment execution, and translate business needs into system configurations and operational improvements. This role is directly connected to our ability to scale global logistics as Tenstorrent grows, and will contribute meaningfully to ERP adoption, logistics system integration, master data quality, and cross-functional change management.

This role is hybrid, based out of Toronto, ON.

We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting.

Who You Are

• Experienced in business process analysis or operations improvement within a fast-moving logistics, supply chain, or hardware environment, with a data-oriented mindset and the ability to find root causes of process breakdowns and recommend practical, scalable solutions.
• Comfortable working across ERP, WMS, and TMS or freight-management platforms. You understand how inbound, outbound, and returns flows are configured in tools like NetSuite, SAP, or similar systems, can map integrations with carriers, forwarders, 3PLs, and customs brokers, and bridge the gap between system behavior and business intent.
• Familiar with global logistics operations, including international freight (air, ocean, and ground), Incoterms, customs and trade compliance documentation, and cross-border shipment execution.
• Skilled in master data management, with an understanding of how item, location, carrier, and trade data (such as HTS codes and country of origin) underpin accurate and reliable shipment execution.
• A clear communicator and change management practitioner who can document complex workflows, facilitate requirements sessions, and bring stakeholders along through process and system transitions, from alignment to training and adoption.

What We Need

• Map, document, and continuously improve end-to-end logistics processes across shipping, freight, customs, warehouse/3PL operations, and returns (RMA).
• Partner with Logistics leads and ERP owners to gather requirements, close configuration gaps, standardize processes, and map ERP integrations with PLM, TMS, carrier/forwarder portals, and customs platforms.
• Own logistics master data standards and quality, ensuring accurate, consistent item, location, carrier, and trade compliance data across platforms.
• Lead or support sprint-based improvements by facilitating working sessions, documenting actions, and tracking delivery; analyze logistics data to identify inefficiencies, investigate root causes, and recommend improvements.
• Document SOPs and lead training and adoption for new workflows and system changes.

What You Will Learn

• Gain deep exposure to global logistics at a fast-scaling AI hardware company, with visibility into how freight, customs, warehousing, and returns connect to procurement, planning, and manufacturing.
• Build hands‑on expertise in ERP process design and logistics systems integration, learning how to configure workflows, map cross-system data flows, and manage master data in a live operational environment.
• Develop skills in agile‑based process improvement methodologies, learning how to scope, sprint, and deliver operational improvements in a structured and repeatable way.
• Understand how logistics process decisions directly influence delivery performance, landed cost, and customer outcomes, with the scope to drive measurable impact on the business from day one.

Tenstorrent offers a highly competitive compensation package and benefits, and we are an equal opportunity employer.

This offer of employment is contingent upon the applicant being eligible to access U.S. export‑controlled technology. Due to U.S. export laws, including those codified in the U.S. Export Administration Regulations (EAR), the Company is required to ensure compliance with these laws when transferring technology to nationals of certain countries (such as EAR Country Groups D:1, E1, and E2). These requirements apply to persons located in the U.S. and all countries outside the U.S. As the position offered will have direct and/or indirect access to information, systems, or technologies subject to these laws, the offer may be contingent upon your citizenship/permanent residency status or ability to obtain prior license approval from the U.S. Commerce Department or applicable federal agency. If employment is not possible due to U.S. export laws, any offer of employment will be rescinded.

As set forth in Tenstorrent’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.