Sr. Business Analyst

Infoya; Toronto; On-site; CAD 90,000 - 110,000; Full time

Job summary

A global IT solutions provider is looking for a Senior Business Analyst to bridge business needs and technology solutions. The ideal candidate will conduct strategic analysis, gather requirements, and support project execution to enhance operational efficiency and customer experience. This role requires 8+ years of relevant experience, preferably in retail or e-commerce, and strong skills in Agile methodologies. Competitive salary and professional development opportunities are offered in a collaborative work environment.

Benefits

Competitive salary and benefits package

Professional development and growth opportunities

Dynamic and collaborative work environment

Qualifications

• 8+ years of experience as a Business Analyst or equivalent role.
• Experience in retail, e-commerce, or consumer-facing industries.
• Proficient in developing documentation like user stories and acceptance criteria.

Responsibilities

• Conduct strategic analysis of business problems and operational processes.
• Elicit, document, and clarify business requirements through workshops.
• Support end-to-end project planning and execution.

Skills

Agile methodologies

Stakeholder management

Data analysis

Communication skills

Education

Bachelor's degree in Business Administration, Information Systems, or related field

Job description

Infoya is a global IT solutions provider specializing in transforming complex challenges into streamlined, AI-powered outcomes. Through proprietary technology accelerators and full‑scale enterprise services, Infoya automates workflows, enhances operational efficiency, and drives digital transformation across industries. With a presence in Canada, the US, India, and Costa Rica, we blend technical depth with creative problem‑solving to deliver measurable impact.

Job Description

Position Overview

The Senior Business Analyst (BA) plays a critical role in driving business value by bridging the gap between business needs and technology solutions. This role is responsible for conducting strategic analysis, leading requirements management, supporting product development, and ensuring successful delivery of initiatives that enhance operational efficiency, customer experience, and retail performance. The Senior BA acts as a subject matter expert, trusted advisor, and key collaborator across cross‑functional business and IT teams.

Key Responsibilities

Business Analysis & Strategic Insight

• Conduct strategic analysis of business problems, operational processes, and retail workflows to identify improvement opportunities.
• Synthesize large datasets, trends, and customer insights to deliver actionable recommendations to leadership.
• Provide consultative analysis to support business‑case development, strategic planning, and solution design.
• Evaluate the feasibility, fit, and impact of new systems, processes, and enhancements within the retail ecosystem (POS, e‑commerce, supply chain, customer experience, etc.).

Requirements Gathering & Documentation

• Elicit, document, and clarify business requirements through workshops, interviews, process mapping, and user shadowing.
• Translate customer and stakeholder needs into clear functional requirements, user stories, acceptance criteria, and process flows.
• Maintain product backlogs, prioritize requirements, and support decision‑making aligned with business value and customer impact.
• Act as the primary point of contact for requirements management across the project lifecycle.

Project Execution & Delivery

• Support end‑to‑end project planning, tracking, and execution in collaboration with PMs, product managers, and technical teams.
• Serve as a key contributor in Agile Scrum ceremonies—refinement, sprint planning, reviews, and retrospectives.
• Provide subject matter expertise on multiple concurrent initiatives, ensuring solutions meet functional and strategic objectives.
• Define UAT test cases, coordinate testing activities, and participate in user acceptance testing to validate requirements.

Collaboration & Stakeholder Management

• Build strong working relationships with business stakeholders, technology teams, and product owners.
• Act as a liaison between business and technical teams to ensure alignment, transparency, and shared understanding of objectives.
• Advocate for customer needs and value‑driven enhancements throughout the project lifecycle.
• Provide ongoing customer support, communication, and training as needed to ensure successful adoption of solutions.

Reporting & Analytics

• Prepare regular KPI dashboards, performance reports, and analytics to support data‑driven decision‑making.
• Monitor retail metrics such as sales performance, operational efficiency, customer engagement, inventory trends, and service levels.

Qualifications

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or related field (Master’s preferred).
• 8+ years of experience as a Business Analyst, Product Analyst, or equivalent role—preferably in retail, e‑commerce, or consumer‑facing industries.
• Strong experience working in Agile environments (Scrum, SAFe).
• Demonstrated ability to lead cross‑functional workshops, requirement sessions, and stakeholder discussions.
• Experience supporting digital transformation, POS modernization, e‑commerce platforms, or retail operations is an asset.
• Excellent communication skills, facilitation, and stakeholder management.
• Proficiency in developing documentation such as BRDs, FRDs, user stories, and acceptance criteria.
• Strong decision‑making skills, particularly related to backlog prioritization and scope evaluation.

What We Offer

• Competitive salary and benefits package.
• Opportunity to work with a diverse and talented team.
• Professional development and growth opportunities.
• A dynamic and collaborative work environment.