Sr. AV Programmer

Matrix-Video-Communications; Markham; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation package

100% employer-paid benefits (Dental, V

Vision

Health coverage including paramedical

Bonuses and paid holidays

Laptop and cellphone provided

Employee Assistance Program

Training and development opportunities

DEIB focused workplace

Employee discounts with partners

Job summary

Matrix Video Communications in Ontario is seeking a Senior AV Programmer to design, program, and commission AV systems for diverse installations. You will pre‑sales assist with control system selection, build base programs from BOM and drawings, and provide remote or on‑site programming and testing.

The role requires strong troubleshooting, independent work, and 4+ years in AV integration with CTS/CTS‑I or related certifications. Travel and overtime may be required as projects demand.

Qualifications

• Minimum of 4 years audiovisual integration experience.
• CTS or CTS-I certification preferred.
• Certifications in Crestron, Extron, AMX, QSC programming.
• Post-secondary education in Electronics, Computer Science, Networking or related field preferred.
• AVIXA CTS or CTS-I Certification is advantageous.

Responsibilities

• Pre-sales support and assist with control system selection for designers and sales.
• Provide programming time estimates for sales team.
• Pre-programming: build base program from BOM, drawings and scope of work.
• Remote programming support and site-based programming/testing when needed.
• Configure supporting equipment and network requirements with client IT.
• Service call support and on-site troubleshooting as required.
• Document operating procedures and finalize system commissioning.
• Coordinate with Scheduler and Account Managers on status and tasks.
• Willing to travel overnight as needed.

Skills

A/V integration

Independent work

Troubleshooting

Detail oriented

Education

AVIXA CTS or CTS-I Certification

Post-secondary education in Electronics/CS/Networking

Crestron/Extron/AMX/QSC programming certifications

Tools

Crestron

Extron

AMX

QSC

Dante

Biamp

CompTIA

Job description

Matrix Video Communications is a Canadian audiovisual and media production solutions company that was established back in 1994. The changing pace of technology has created a number of opportunities as well as challenges, and we are proud to have continued to work together as a team to grow and innovate throughout the decades. Some of our audiovisual solutions include videoconferencing systems, digital signage solutions, video walls, split‑meeting room configurations, and more.

Come join our awesome team as a Sr. AV Programmer and be a part of our story. The Senior Audiovisual Programmer role will require the candidate to provide programs and configurations for new and existing AV systems.

Essential Duties and Responsibilities:

• Pre‑sales support – Assist with the selection of control systems for designers and sales team.
• Provide programming time estimates for sales team.
• Pre‑programming – Build a base program based on bill of materials, drawings and scope of work. Work with Sales Account Managers to establish customer needs and expectations for system function and GUI design.
• Remote programming – Assist Installers/Technicians in loading, testing the program and performing modifications.
• Configuration of supporting equipment and system configuration tasks which may include network switch configuration, building IP tables, working with client IT individuals to establish network requirements.
• Service call support – Support our team of field Technicians with service calls related to program or control issues.
• On‑site programming or troubleshooting when remote programming is not possible, or when a site visit would be more efficient to solve issues.
• On‑site final testing and commissioning of system.
• Provide documentation for operating the system.
• Maintain communications with Scheduler, Installation Managers and Account Managers on status of project and task lists.
• Willing to work overtime as needed (time in lieu) to meet promises to clients.
• Willing to work out of town, as overnight travel will be required from time to time.

Skills and Abilities:

• Ability to work and think independently and work under tight deadlines.
• Read and interpret electronic schematics and architectural blueprints.
• Troubleshooting, quality checks, servicing abilities, problem solving abilities.
• Must be organized and detail oriented.

Education and/or Experience:

• Minimum of 4 years of audiovisual integration experience.
• Certifications in Crestron/Extron/AMX/QSC programming required.
• Post‑secondary education in Electronics, Computer Science, Networking or a relevant field is preferred.
• AVIXA CTS or CTS‑I Certification.
• Other Industry recognized training: Crestron, Biamp, Extron, QSC, Dante, CompTIA.

Company Benefits:

• Join our team and work for a well established family‑owned business.
• We offer a competitive compensation package.
• Comprehensive 100% employer‑paid benefits, including coverage for Dental, Vision, Health (including paramedical services such as massages, chiropractic, acupuncture, etc.), Critical Illness Insurance, Long‑Term Disability, Life Insurance, and Accidental Death and Dismemberment.
• Paid holidays, flex days, with additional paid time off during Christmas.
• Fun days to keep all our employees connected whether they are in office or onsite.
• Company‑provided work laptop and cellphone to support your work activities.
• Employee Assistance Program (EAP) dedicated to supporting personal health and well‑being.
• Lots of training and development opportunities.
• Equal opportunity employer with a focus on creating a diverse, equal, inclusive, and belonging (DEIB) work environment.
• Great employee discount programs with our leading partners (Telus, Perkopolis, Co-Operators, etc.).
• And much more!

Apply now to join our amazing team!