Sr. Analyst, Production Application Support

Canadian Imperial Bank of Commerce; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading financial institution in Toronto is seeking a Senior Production Application Support Analyst to join their Wealth Management Technology Application Operations team. This role involves providing technical expertise for complex projects, troubleshooting production problems, and ensuring adherence to standards. Candidates should have at least 1 year of hands-on experience in development/application support, particularly with Unix and Windows, as well as knowledge of Azure and Python scripting. The position encourages collaborative success and aims for digital transformation.

Benefits

Competitive salary

Banking benefits

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

Social recognition program

Qualifications

• 1+ years of hands on experience in development/application support.
• Experience with Azure and automation scripting in Python is required.
• Must demonstrate strong troubleshooting and analytical skills.

Responsibilities

• Evaluate service requests to ensure adherence to standards.
• Identify and resolve small to medium complex production problems.
• Monitor and analyze supported services for improvement opportunities.

Skills

Unix

Windows

Azure

Automation Scripting in Python

Agile

AutoSys

Feedhub

Web Servers

Accountability

Adaptability

Detail-Oriented

Teamwork

Technical Knowledge

Work Collaboratively

Education

Degree/Diploma in Computer Science or related field

Tools

Atlassian Confluence

Atlassian JIRA

Azure Pipelines

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

You will join the Wealth Management Technology Application Operations team within CIBC’s Infrastructure Operations department. As a Senior Production Application Support Analyst, you will provide technical expertise for small to medium, complex projects/initiatives as they relate to the implementation and support of application and/or infrastructure technology in a multi-platform environment. You’ll be a key part of an innovative, “first to market” technology culture, contributing to CIBC’s digital transformation.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, details on your work arrangement (proportion of on‑site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Analysis & Support: Evaluate service requests to ensure adherence to standards and processes. Coordinate and/or execute implementation plans.
• Troubleshooting Skills: Identify and resolve small to medium complex production problems. Monitor and analyze supported services to identify opportunities for improvement and recommend solutions.
• Detail Oriented: You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.

Who You Are

• You can demonstrate experience in: 1+years of hands on experience in development/application support using Unix and Windows. You also have experience with Azure, automation scripting in Python. It is an asset if you have experience with Agile, AutoSys, Feedhub and Web Servers.
• You have a degree/diploma in Computer Science, and/or a related field.
• You embrace and champion change.You'll continuously evolve your thinking and the way you work in order to deliver your best.
• Your influence makes an impact.You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
• You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points‑based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute‑based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 21st Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Accountability, Adaptability, Application Operations, Applications Support, Atlassian Confluence, Atlassian JIRA, Automation Scripting, Azure Pipelines, Detail‑Oriented, Teamwork, Technical Knowledge, Unix, Work Collaboratively