sports facility manager

Government of Canada; Southwestern Ontario; On-site; CAD 50,000 - 75,000; Full time

Job summary

A public sector organization in Southwestern Ontario is seeking an experienced professional to manage customer service operations at a recreational facility. The role requires at least 5 years of relevant experience and a focus on client relations. Responsibilities include supervising staff, managing budgets, and ensuring customer satisfaction. Candidates should have strong interpersonal skills and technological proficiency, particularly in software applications.

Benefits

Free parking available

Parking available

Qualifications

• Experience of 5 years or more.
• Computer and technology knowledge.

Responsibilities

• Identify customers’ needs.
• Recommend products or services to customers.
• Assess client’s needs and resources to recommend appropriate goods or services.
• Develop reports and proposals to illustrate benefits from use of goods or services.
• Estimate costs of installing and maintaining equipment or services.
• Conduct sales transactions through Internet-based electronic commerce.
• Administer contracts for the provision of supplies and services.
• Develop and implement schedules for safety inspections and preventive maintenance programs.
• Hire and oversee training and supervision of staff.
• Plan and manage the facility's operations budget.
• Organize and direct administrative services such as maintenance, safety inspections, and security.
• Train customers' staff in the operation and maintenance of equipment.
• Troubleshoot problems related to equipment.
• Organize and maintain inventory.

Skills

Client focus

Efficient interpersonal skills

Excellent oral communication

Excellent written communication

Organized

Reliability

Team player

Dependability

Flexibility

Initiative

Judgement

Positive attitude

Punctuality

Education

No degree, certificate or diploma

Tools

MS Word

Presentation software

Business management software

Electronic scheduler

Mac OS

Monitoring and tracking software

Reservation software

Spreadsheet

Internet

Adobe Suite

Job description

Overview

Languages: English

Education

• No degree, certificate or diploma

Experience

5 years or more

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Recreational facility/institution
• Sports

Responsibilities

• Identify customers’ needs
• Recommend products or services to customers
• Assess client’s needs and resources to recommend the appropriate goods or services
• Develop reports and proposals to illustrate benefits from use of good or service
• Estimate costs of installing and maintaining equipment or service
• Conduct sales transactions through Internet-based electronic commerce
• Administer contracts for the provision of supplies and services
• Develop and implement schedules and procedures for safety inspections and preventive maintenance programs
• Hire and oversee training and supervision of staff
• Plan and manage the facility's operations budget
• Plan, organize and direct administrative services such as signage, cleaning, maintenance, parking, safety inspections, security and snow removal
• Train customers' staff in the operation and maintenance of equipment
• Troubleshoot problems related to equipment
• Organize and maintain inventory

Supervision

• Staff in various areas of responsibility

Experience and specialization

Computer and technology knowledge

• MS Word
• Presentation software
• Business management software
• Electronic scheduler
• Mac OS
• Monitoring and tracking software
• Reservation software
• Spreadsheet
• Internet
• Adobe Suite

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Physically demanding
• Attention to detail
• Hand-eye co-ordination
• Large workload
• Repetitive tasks
• Ability to distinguish between colours
• Sitting
• Combination of sitting, standing, walking
• Standing for extended periods

Own tools/equipment

• Cellular phone

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player
• Dependability
• Flexibility
• Initiative
• Judgement
• Positive attitude
• Punctuality

Benefits

Other benefits

• Free parking available
• Parking available