Specialty Claims Adjuster - Lifestyle - Hybrid

Aviva; Oakville; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading insurance company in Ontario is seeking a Lifestyle Claims Adjuster to manage claims related to trailers and watercraft. In this hybrid role, you will leverage your claims adjusting expertise to provide exceptional service and support customers during challenging times. Applicants should have a passion for lifestyle claims and a minimum of 1-2 years of relevant experience. This position offers a competitive rewards package and excellent career development opportunities.

Benefits

Compelling rewards package

Career development opportunities

Competitive vacation package

Corporate wellness programs

Qualifications

• Minimum 1-2 years of previous claims adjusting experience.
• Genuine interest in Lifestyle claims.
• Ability to handle complex claims.

Responsibilities

• Review and analyze policies, appraisals, and technical reports.
• Manage an active caseload of claims effectively.
• Ensure timely and accurate resolution of claims.
• Create outstanding experiences for customers.
• Maintain accurate file records and adhere to protocols.
• Collaborate with various teams for good claims outcomes.

Skills

Claims adjusting

Customer service

Negotiation

Analysis

Education

Post-secondary diploma or degree

Job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

Are You Ready to Make a Difference in Specialty Claims?

Are you passionate about helping people get back to doing what they love after an unexpected event? Do you get excited about delivering an outstanding customer experience while handling unique and interesting claims? If you answered “Yes,” then Aviva Specialty Claims wants you on our team!

About the Role:

As a Lifestyle Claims Adjuster you’ll be the go-to expert for claims involving towed trailers (RVs), and watercraft, including total losses and complex losses. You’ll play a vital role in supporting our customers during some of their most challenging moments, ensuring they receive the care, expertise, and solutions they deserve, and getting back to what they love doing most as easily as possible!

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid– the best of both worlds.

What You’ll Do:

• Be the Expert: Review and analyze policies, appraisals, and technical reports to assess claim value and negotiate fair settlements.
• Own Your Portfolio: Effectively manage an active caseload of claims, ensuring timely and accurate resolution in line with Aviva’s standards, with customer service at the forefront.
• Deliver Exceptional Service: Create outstanding experiences for our customers, turning stressful situations into positive moments.
• Make Independent Decisions: Operate within your authority, using your judgment to resolve claims efficiently.
• Keep it Organized: Maintain detailed, accurate file records and adhere to all Aviva Specialty Claims protocols.
• Collaborate & Innovate: Work closely with various teams to produce good claims outcomes, participate in projects, come with a growth mindset, and share feedback to help us continuously improve.

What You’ll Bring:

• Experience: Minimum 1-2+ years of previous claims adjusting experience.
• Passion: Genuine interest in Lifestyle claims—whether it’s RVs, travel trailers, or watercraft, we are looking for someone who is passionate about our products and getting our customers back to using them.

Bonus Points If You Have:

• Progress toward or completion of the Insurance Institute Program (CIP/FCIP)
• A post-secondary diploma or degree.
• Provincial Licenses for the Atlantic provinces.
• Prior Property, or Specialty claims (trailers, RVs, watercraft) experience.
• Experience with and demonstrated ability to effectively handle complex and high value

What You’ll Get:

• Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Outstanding Career Development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year
• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
• Corporate wellness programs to support our employees’ physical and mental health

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.