Specialized Physical Infrastructure and IP Telephony Technician

Bell Canada; Quebec; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive benefits

35% Bell services discount

Hybrid work arrangement

Job summary

Bell Canada is seeking a highly versatile Specialized Physical Infrastructure and IP Telephony Technician in a hybrid role based in Canada. You will design, install, and manage physical network infrastructure and provide Level 2/3 support for Cisco IP telephony solutions.

The ideal candidate will have 5+ years in IT, 5 years of structured cabling and IP telephony experience, and strong diagramming skills in Visio. A French language proficiency is required for Quebec-based roles.

Qualifications

• Education: Attestation of Collegial Studies (AEC) in Information Technology or equivalent.
• Minimum of five years of general IT experience.
• At least five years designing and implementing structured cabling (copper and fiber).
• Lead for cabling work on at least five projects with coordination with other trades.
• Completed computer room setup or reconfiguration projects (at least five).
• Experience in network cabinet installations including switches, servers, and UPS systems.
• At least three years of specialized telephony tech experience in a large-scale environment.
• Two years of Level 2/3 Cisco IP telephony support experience.
• Hands-on use of Microsoft Visio for diagrams and documentation.
• Adequate knowledge of French for Quebec positions.

Responsibilities

• Physical Infrastructure and Structured Cabling: design and deploy cabling installations per industry standards.
• Lead cabling projects and coordinate with stakeholders on-site.
• Oversee computer room setups and reconfigurations for telecom facilities.
• Install and rack equipment in network cabinets (switches, servers, UPS).
• IP Telephony Operations: provide Level 2/3 support and advanced troubleshooting for Cisco IP telephony.
• Process service requests related to telephony infrastructure and document changes.

Skills

IT Infrastructure

Structured Cabling

IP Telephony

Project Leadership

Cisco IP Telephony

Visio

French language

Education

AEC in Information Technology

Tools

Microsoft Visio

Job description

Specialized Physical Infrastructure and IP Telephony Technician

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

Summary

We are seeking a highly versatile Specialized Physical Infrastructure and IP Telephony Technician. This resource will play a critical hybrid role by ensuring both the design, installation, and management of the network’s physical infrastructure (structured cabling, computer room setup) and the operation and advanced technical support of IP telephony solutions. The ideal candidate will be capable of leading on-site physical infrastructure projects while providing Level 2 and Level 3 support for telephony communication systems.

Key Responsibilities

• Physical Infrastructure and Structured Cabling
• Network Deployment: Design and perform structured Ethernet (copper) and fiber optic cabling installations in strict compliance with industry standards (IEEE 802.3, TIA 568, and TIA 569).
• Physical Project Management: Act as the lead for cabling activities during projects, ensuring smooth coordination with stakeholders and other trades working on‑site.
• Computer Room Setup: Lead projects involving the setup or reconfiguration of computer rooms and telecommunications/interconnection facilities.
• Equipment Installation: Perform rack mounting, physical installation, and connection of equipment in network cabinets, including switches, servers, uninterruptible power supply (UPS) systems, and related hardware.
• 2. IP Telephony Operations and Support
• Technical Support (Level 2 and 3): Provide operational support, advanced troubleshooting, and resolution of complex issues related to Cisco IP telephony solutions and their associated technologies.
• Request Management: Process and fulfill day‑to‑day service requests related to telephony infrastructure.
• 3. Documentation and Diagramming
• Design and Documentation: Create, document, and maintain network diagrams, cabling plans, and telephony architecture using Microsoft Visio.

Critical Qualifications

• Education: Hold a recognized college‑level Attestation of Collegial Studies (AEC) in Information Technology, recognized by the Ministry of Education (or an equivalent qualification recognized under government standards).
• Overall IT Experience: Minimum of five (5) years of general experience in the field of Information Technology.
• Physical Infrastructure Expertise
• At least five (5) years of experience designing and implementing structured cabling projects (copper and fiber).
• Experience serving as the lead for cabling work on at least five (5) projects involving coordination with other trades.
• Completion of at least five (5) computer room setup or reconfiguration projects.
• Participation in at least five (5) equipment installation projects involving network cabinets, including switches, servers, and UPS systems.
• IP Telephony Expertise
• At least three (3) years of experience as a specialized telephony technician in a large‑scale environment.
• At least two (2) years of specific experience in the operation and troubleshooting (Level 2 and Level 3 support) of Cisco IP telephony solutions.
• Design and Documentation Tools
• Demonstrated hands‑on experience using Microsoft Visio to create and maintain network diagrams and documentation.

Adequate knowledge of French is required for positions in Quebec.

Additional Information

Position Type: Management

Job Status: Regular - Full Time

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work‑life balance, Bell offers flexibility in work hours based on the business needs.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well‑being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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