Spécialiste, Solutions de formation III

CAE; Montreal (administrative region); On-site; CAD 110,000 - 150,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision

401(k) plan

Generous paid time off

Company-paid life insurance

AD&D and short-term disability

Stock purchase program

Job summary

CAE seeks a Training Center Operations and Standards Leader to ensure effective delivery, quality, standardization, and regulatory compliance of training programs. You will oversee local training delivery, collaborate with Center leadership, and support global standardization policies across programs.

The role requires aviation experience, strong communication, and the ability to manage multiple priorities in a dynamic environment, with travel to client sites as needed.

Qualifications

• Hold or have held a professional pilot license, or possess equivalent aviation operational experience.
• Experience in aviation training management or aviation operations management.
• Working knowledge of aviation regulatory authorities and regulations.
• Ability to manage complex operational and training-related issues.

Responsibilities

• Represent the Head of Training within assigned Training Center(s).
• Oversee local delivery of training in compliance with regulations and policies.
• Provide proactive oversight and management of Training Center programs.
• Identify and communicate risks and opportunities for training program enhancement.
• Coordinate with local leadership to address operational needs and support from Head of Training.

Skills

Verbal and written communication

Regulatory knowledge

Problem-solving

Microsoft Office

Cross-functional collaboration

Aviation operations awareness

Education

Professional pilot license or aviation operational experience

Tools

TCOM

Job description

À propos de CAE

À CAE, notre mission est claire : contribuer à rendre le monde plus sécuritaire. Depuis près de 80 ans, nous faisons progresser l’innovation en simulation, en formation et en préparation aux missions afin de soutenir des opérations critiques partout dans le monde. Grâce à des technologies avancées, nous aidons nos clients à travailler plus intelligemment, plus rapidement et de façon plus durable. Joignez‑vous à une organisation guidée par sa raison d’être, où les idées audacieuses sont encouragées, où la collaboration fait avancer les choses et où votre développement alimente notre réussite commune.

À propos de ce poste

Description

The Training Center Operations and Standards Leader acts on behalf of the Head of Training within assigned Training Center(s) and is responsible for ensuring the effective delivery, quality, standardization, and regulatory compliance of training programs.

Operations

• Represent the Head of Training within assigned Training Center(s).
• Oversee the local delivery of training in accordance with applicable regulations, company policies, procedures, and guidance from the Head of Training.
• Provide proactive oversight and management of Training Center programs.
• Identify and communicate emerging issues, risks, and opportunities for training program enhancement to the Global Head of Training.
• Coordinate with local Training Center leadership and staff to identify operational needs and facilitate support from the Head of Training and other departments, as required.
• Identify and share best practices, assess the impact of proposed changes, and support change management initiatives.
• Monitor and maintain operational data to support business and training decisions.
• Advise and support local Training Center leadership, Training Managers, and Lead Instructors to help ensure alignment, consistency, and quality in training delivery.

Training and Standards

• Monitor, review, and implement applicable regulatory, customer, and industry requirements related to training content and delivery.
• Support the implementation of global standardization policies across local training programs.
• Monitor training quality and initiate or recommend corrective actions to address identified discrepancies or deficiencies.
• Collaborate with Standards, Quality, and Regulatory departments to maintain alignment with the Global CAE Network.
• Resolve internal and external issues related to training quality, standards, policies, procedures, and customer relationships.
• Recommend remedial training plans for clients who do not meet expected performance standards.
• Monitor and verify the use of training resources, including TCOM, to support consistent training delivery.
• Provide guidance and support for the development and implementation of new training programs.
• Maintain instructor currency in at least one assigned aircraft model.
• Participate in client training activities for approximately 10% of working time (about two days per month).
• Perform additional duties as assigned by the Head of Training.

Customer Relations

• Review customer satisfaction surveys and other feedback and take appropriate action to support a high-quality client experience.
• Develop and maintain professional relationships with key customers and clients.
• Promote a customer-focused approach while managing competing priorities and operational challenges.

Minimum Qualifications

• Hold or have held a professional pilot license, or possess equivalent aviation operational experience.
• Experience in aviation training management, aviation operations management, or a related aviation environment acceptable to applicable regulatory authorities.
• Working knowledge of applicable aviation regulatory authorities and regulations.
• Demonstrated ability to manage complex operational and training-related issues.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications, collaboration tools, and internet-based systems.
• Ability to work effectively in a fast-paced environment and adapt to changing priorities.
• Demonstrated problem-solving and decision-making skills with minimal supervision.
• Ability to collaborate across multiple functions, including Sales, Customer Service, Scheduling, Engineering, Technical Services, Human Resources, Regulatory Affairs/Compliance, and Quality.
• Commitment to quality, continuous improvement, standardization, and customer satisfaction.
• Ability to work primarily from either the Dallas, Texas or New Jersey training facility.
• Ability to sit, stand, and use telecommunication and computer equipment for extended periods.
• Ability to lift up to 15 lbs. (6.8 kg).
• Ability to occasionally stoop or squat.

Preferred Qualifications

• Current instructor qualification and examiner credentials.
• Experience implementing training standards, quality assurance processes, or regulatory compliance programs.
• Experience leading change management initiatives in a training or operational environment.
• Experience developing and implementing new aviation training programs.
• Experience analyzing operational data to support decision-making and continuous improvement initiatives.
• Demonstrated ability to influence stakeholders in a matrixed organizational environment.

Benefits

• Comprehensive medical, dental, vision, and EAP plans.
• 401(k) and employee stock purchase programs with CAE match.
• Generous paid time off, including vacation and parental leave.
• Company-paid life insurance, AD&D, short-term disability, and caregiver support.
• Optional benefits including legal coverage, dependent life insurance, pet insurance, and flexible spending accounts (FSAs).
• Programs supporting employee well-being and work-life balance.

À propos de CAE

À CAE, notre mission est claire : contribuer à rendre le monde plus sécuritaire. Depuis près de 80 ans, nous faisons progresser l’innovation en simulation, en formation et en préparation aux missions afin de soutenir des opérations critiques partout dans le monde. Grâce à des technologies avancées, nous aidons nos clients à travailler plus intelligemment, plus rapidement et de façon plus durable. Joignez‑vous à une organisation guidée par sa raison d’être, où les idées audacieuses sont encouragées, où la collaboration fait avancer les choses et où votre développement alimente notre réussite commune.

Type d'emploi

Régulier

Égalité des chances et mesures d’adaptation

CAE s’engage à offrir des chances égales à tous les candidats, sans égard à la race, à la nationalité, à la couleur, à la religion, au sexe, à l’identité ou à l’expression de genre, à l’orientation sexuelle, au handicap, à la neurodiversité, au statut d’ancien combattant, à l’âge ou à toute autre caractéristique protégée par la loi. Nous encourageons les personnes qui ne répondent pas à tous les critères à poser leur candidature. Des mesures d’adaptation raisonnables sont offertes au besoin — communiquez avec votre recruteur ou écrivez à CAECarrieres‑[e-mail].

Protection des données

Déclaration de confidentialité. Nous utilisons parfois des outils appuyés par l’IA pour soutenir l’évaluation des candidatures, tout en gardant une prise de décision entièrement humaine. CAE remercie tous les candidats de leur intérêt. Toutefois, seules les personnes dont le profil et l’expérience répondent aux exigences du poste seront contactées.