Spécialiste Senior, Support aux Systèmes I - Linux et Imagerie Médicale

Intelerad Medical Systems; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A healthcare IT solutions provider based in Canada is seeking a Technical Support Specialist to provide support for radiology information systems and ensure compliance with healthcare standards. The ideal candidate will have a Bachelor's degree in computer engineering or a related field, with at least 3 years of experience in IT within healthcare. Excellent troubleshooting skills and strong communication abilities are essential for this role. Familiarity with tools like ServiceNow is preferred. This position promotes a fair and secure hiring environment.

Qualifications

• Minimum of 3 years of experience in IT within healthcare.
• Experience in radiology system support is preferred.
• Proficiency in multiple languages, especially French, is an asset.

Responsibilities

• Provide technical support for radiology information systems.
• Collaborate with staff to resolve system issues.
• Document troubleshooting activities and develop technical documentation.

Skills

Troubleshooting

Analytical skills

Communication

Education

Bachelor's degree in computer engineering or related field

Tools

Salesforce ServiceCloud

ServiceNow

Job description

Employer Industry: Medical Imaging Solutions

What to Expect (Job Responsibilities)

• Provide technical support and troubleshooting for radiology information systems (RIS), PACS, and vendor-neutral archives (VNA)
• Collaborate with radiologists, technologists, and IT staff to resolve system issues and optimize workflows
• Analyze and efficiently resolve technical problems while minimizing system downtime
• Ensure compliance with DICOM, HL7, and other healthcare interoperability standards
• Document troubleshooting activities and develop technical documentation for client support

What is Required (Qualifications)

• Bachelor's degree in computer engineering or a related field, or equivalent experience
• Minimum of 3 years of experience in IT within healthcare, preferably in radiology system support
• Excellent troubleshooting, analytical, and problem-solving skills
• Strong communication skills to interact with technical and clinical staff
• Experience with ticket management systems like Salesforce ServiceCloud, ZenDesk, or ServiceNow (preferably ServiceNow)

How to Stand Out (Preferred Qualifications)

• Relevant industry certifications (e.g., Microsoft, VMware, Cisco) are desired
• Red Hat Certified System Administrator (RHCSA) certification is preferred
• Experience with scripting or automation for system administration (PowerShell, Bash, Python)
• Knowledge of cloud-based medical imaging solutions and telemedicine technologies
• Proficiency in multiple languages (French is a significant asset)

#MedicalImaging #HealthcareIT #RemoteWork #CareerGrowth #TechnicalSupport

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