Spécialiste du soutien à la fidélisation

Company 58 - Manulife Bank of Canada; Montreal; Remote; CAD 46.000 - 77.000; Vollzeit

Zusammenfassung

RBC, a leading financial services provider, seeks a client-focused salesperson to deliver exceptional banking support and guidance. You will assist clients with everyday banking, credit, and investment needs, and collaborate with partners to provide rated solutions across RBC locations.

As an RBC ambassador, you will demonstrate digital banking, onboard new clients, and refer complex opportunities to specialists, contributing to memorable client experiences and loyalty.

Qualifikationen

• Mutual Funds accreditation or willingness to obtain it.
• Proven client-focused, target-driven sales experience.
• Strong problem-solving and relationship-building skills.
• Flexible, eager to learn, strong ethics, hunger for success.
• Digital literacy across devices.
• Bilingual English and French required.

Aufgaben

• Proactively engage with clients in the branch and community to identify needs, sales and referrals.
• Focus on client education and demonstration using technology to enhance experience and drive sales.
• Respond to client-initiated contacts and assist with a full range of transactions.
• Actively listen to understand individual client needs.
• Take ownership of resolving and preventing client banking problems.
• Build and maintain relationships with partners to maximize opportunities.

Kenntnisse

Mutual funds acc

Client first mindset

Problem solving

Digital literacy

Bilingual EN/FR

Jobbeschreibung

As part of RBC's commitment to providing exceptional client service and achieving its business objectives, the ability and willingness to travel or work from any RBC location listed in this section.

CA$45,900.00–CA$76,500.00 yearly

Full-time

Provides advanced administrative and operational support to Mortgage Loyalty, with accountability for complex, escalated, and exception-based work. The role applies strong mortgage-process knowledge.

Permanent

Full-time

Full-time

CA$45,900.00–CA$76,500.00 yearly

Remote

Full-time

Full-time

Permanent, Full-time

Please note thatsuccessful candidates willberequired to offer and maintainmobilitybetween the branch locations listed in the "Job Available at Other Locations" section of this job posting.

As part of RBC's commitment to providing exceptional client service and achieving its business objectives, the ability and willingness to travel or work from any RBC location listed in this section is a condition of employment.

What is the opportunity?

This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking, credit, and investment needs. As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to help clients achieve their goals. Whether you’redemonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client satisfaction and loyalty.

What will you do?

• Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
• Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retainbusiness
• Respond to client-initiated contact, assisting them with a full range of financial transactions
• Actively listen and engage clients in conversation to further understand their individual needs
• Proactively take ownership of resolving and preventing client banking problems
• Cultivate and maintain relationships with partners to make the most of business opportunities and referrals

What do you need to succeed?

Must-have

• Mutual Funds accreditation, or willingness to obtain it (i.e., Investment Funds in Canada or the Canadian Securities Course)
• Demonstrated passion for putting clients first, as well as success in a hands-on, target-driven sales environment
• Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients
• Flexibility, eagerness to learn, strong personal ethics, and a hunger for success
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
• Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.

Nice-to-have

• Strong track record of building and maintaining client relationships in the finance or service sector

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation.

A world-class training program in financial services

Excellent career development and access to a variety of job opportunities across business and geographies

Leaders who support your development through coaching and managing opportunities

Work in a dynamic, collaborative, progressive, and high-performing team

Job Skills

Advice Based Solutions, Client Centricity, Client Discovery, Communication, Critical Thinking, Curious Mindset, Data Analysis, Digital Literacy

Address:

1100 RUE DU LUX, UNIT 210:BROSSARD

City:

Brossard

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Posted Date:

2025-10-23

Application Deadline:

2026-12-31Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.