Spécialiste des certifications - Certification Specialist

Total System Services; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading payment technology company is offering a technical support role for candidates based in Canada. This position requires bilingual (French/English) communication skills and 1-3 years of related experience. Responsibilities include supporting product teams, managing testing processes, and liaising with developers. A comprehensive benefits package and potential for career advancement are included, along with the flexibility of a remote work arrangement based in the Greater Toronto Area.

Benefits

Salary up to $50,000/year

Comprehensive benefits package

Opportunities for career advancement

Supportive work environment

Qualifications

• 1-3 years of experience in a similar role.
• Ability to follow company policies and procedures consistently.
• Strong focus on detail and ability to manage multiple tasks under deadlines.

Responsibilities

• Provide technical support to the product team and merchants.
• Prepare customized POS test scripts and generate test results.
• Act as a Subject Matter Expert for new certifications.

Skills

Technical support expertise

Bilingual (French/English)

Excellent communication

Problem-solving skills

Education

High School diploma

Post-secondary education or experience

Job description

Employer Industry: Payment Technology Solutions

Why consider this job opportunity

• Salary up to $50,000/year + benefits
• Comprehensive benefits package including medical, dental, and vision care
• Opportunities for career advancement and professional growth
• Supportive and dynamic work environment
• Remote position with flexibility, while being based in the Greater Toronto Area (GTA)

What to Expect (Job Responsibilities)

• Provide technical support to the product team and merchants on new products and integrations
• Prepare customized POS test scripts and generate test results throughout the testing process
• Act as a Subject Matter Expert for new certifications and assist external developers in resolving variances
• Develop and manage relationships with POS developers, third-party processors, and project managers
• Coordinate testing with partner technicians to ensure quality assurance before system deployment

What is Required (Qualifications)

• High School diploma and relevant post-secondary education or experience
• 1-3 years of experience in a similar role
• Bilingual (French/English) required
• Ability to follow company policies and procedures consistently
• Excellent communication and writing skills to convey clear specifications and reports

How to Stand Out (Preferred Qualifications)

• Knowledge of Tandem and Base-24 systems
• Familiarity with credit card operations (Visa, MasterCard, AMEX, etc.) and Interac regulations
• Strong focus on detail, problem-solving, and investigative skills
• Ability to manage multiple complex tasks under tight deadlines
• Willingness to take ownership of work to drive continuous performance improvements