Spécialiste, Conseiller(ère) Beauté Désigné(e) - Specialist, Designated Beauty Advisor - Cire Trudon

HOLT RENFREW; Montreal; On-site; CAD 40,000 - 60,000; Full time

Job summary

A luxury retail company in Montreal is seeking a Specialist, Designated Beauty Advisor. In this role, you will build deep relationships with customers, drive sales, and deliver exceptional service. The ideal candidate is bilingual, has a high school diploma, and excels in a commission-based sales environment. This position offers competitive compensation and generous employee benefits.

Benefits

Competitive total compensation

Generous employee discount

Pension plan

Health & dental benefits

Tuition assistance

Continuous learning and development

Qualifications

• Proven ability to exceed sales targets.
• Able to work in a fast-paced environment with minimal supervision.
• Prior retail sales experience as a product specialist preferred.

Responsibilities

• Develop long-lasting relationships with customers to increase sales.
• Exceed sales and service personal goals.
• Attend educational sessions for product knowledge.

Skills

Sales target achievement

Team collaboration

Customer relationship building

Bilingual (French and English)

Education

High school diploma

Job description

Overview

Holt Renfrew offers an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers competitive total compensation, generous employee discount, pension, health & dental benefits, tuition assistance, and continuous learning and development.

Title

Specialist, Designated Beauty Advisor

Responsibilities

The Specialist, Designated Beauty Advisor develops deep, long-lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also responsible for achieving the sales target of their assigned brand.

• Consistently deliver extraordinary service to all customers
• Exceed all sales and service personal goals and targets
• Exceed all sales and service brand goals and targets
• Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
• Share expert level of product knowledge with entire store selling team
• Maintain solid relationships with buyer, vendor, and selling manager
• Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis
• Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
• Perform floor recovery, visual merchandising, price change, and related sales support tasks
• Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc
• Resolve all customer service issues and partner with selling management on any issues outside of guidelines
• Comply with all Health & Safety policies and requirements
• Perform other duties, as assigned

Qualifications

• High school diploma
• Proven ability to exceed sales targets
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• Highly collaborative; working with and through others in a team-oriented environment
• Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision
• Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays
• Minimum of two or more years' experience in a commission-based sales environment
• Prior retail sales experience as a product specialist in a luxury environment preferred
• Entrepreneurial, competitive, self-confident, and self-motivated
• Fully bilingual in French and English

Measures of Success

• Contribution to financial objectives
• Individual objectives linked to the achievement of department goals
• Feedback from internal and external clients

Equal Opportunity Employer

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees – their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [e-mail] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.