Specialist, Technology Support - Sun-Wed (06:00 am – 04:30 pm)

Walmar; Calgary; On-site; CAD 60,000 - 75,000; Full time

Job summary

Walmar in Calgary, Canada is seeking a dedicated Specialist - Technology Logistics Support to provide day-to-day IT support within the logistics environment. You will receive, track, and resolve L1 service desk requests submitted by customers via walk-up or system channels, and assist with the installation of new systems and services as required.

Responsibilities include serving as the first contact for IT issues, resolving a majority of incidents, coordinating with operations and support teams,

Responsibilities

• Serves as first point of contact for DC/FC users seeking IT support.
• Resolve incidents and fulfill routine service requests directly.
• Act as communication bridge between operations and support teams to facilitate information flow and resolution.
• Manage release of planned outages and upgrades to ensure successful implementation.
• Assist with supporting Microsoft Windows and its Office products.
• First-level support of office printers in preventive and remedial capacity.
• Escalate unresolved issues to global support and specialist teams.
• All other duties as assigned.

Job description

Position Summary...The Specialist - Technology Logistics Support role is required for day-to-day support of equipment in the logistics environment. · This role is also responsible for receiving, tracking, and resolving L1 Service Desk requests and incidents, submitted by customers via walk-up or systematically. · This role assists with the installation of new systems and services as required · Monitor Data center alarms and co-ordinate with 3rd Party, SSC and Global Technology for maintenance.What you'll do...1. Serves as first point of contact for DC/FC users seeking IT support.2. Aims to resolve a significant portion of incidents and fulfill routine service requests directly.3. Act as communication bridge between the operations and various support teams to facilitate smooth information flow and effective problem resolution.4. Manage release of planned outages and upgrades to ensure successful implementation.5. Assist with supporting Microsoft Windows and its office products.6. First level support of all office printers in preventive and remedial capacity.7. When unable to resolve an issue themselves, escalates incidents and complex service requests to the appropriate global support and specialist teams.8. All other duties as assigned.The pay range for this position is $60,000.00 - $75,000.00. Pay will be determined based on relevant experience.L’échelle salariale pour ce poste est de 60,000.00 à 75,000.00. La rémunération sera déterminée en fonction de l’expérience pertinente.ㅤMinimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Age – 16 or olderPreferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Walmart will accommodate the disability-related needs of applicants and associates as required by law.Primary Location…3400 39Th Ave Ne, Calgary, AB T1Y 7J4, Canada report to apply for this job.Find JobsㅤImportant Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice .