Specialist, Technology Service Management

Iamgold; Canada; On-site; CAD 70,000 - 90,000; Full time

Job summary

A mining company in Canada is seeking a Specialist in Technology Service Management to drive operational excellence. This role will manage IT service management processes, aiming for automation and efficiency, while working closely with technical teams. Candidates should have a degree in computer science and experience with ITIL and ITSM tools. Skills in project management and leadership are essential. The company offers competitive salary and benefits, emphasizing a commitment to inclusivity and diversity.

Benefits

Competitive salary

Bonus

Health and dental coverage

Fitness & wellness subsidy

Employee assistance program

Pension plan with company match

Employee share purchase plan

Electric vehicle subsidy

Qualifications

• 4–6 years of experience in IT Service Management.
• Strong analytical and problem-solving skills.
• Experience managing multiple initiatives simultaneously.

Responsibilities

• Lead the design and implementation of ITSM processes.
• Oversee Incident, Problem, Change, and Service Level Management.
• Manage Change and Release Management processes.

Skills

IT Service Management

Analytical skills

Leadership

Project management

Education

Bachelor's degree in Computer Science or related field

ITIL Foundation certification

Tools

SolarWinds

ServiceNow

Job description

Specialist, Technology Service Management

We are hiring a Specialist, Technology Service Management to champion technology-enabled service delivery and operational excellence across our organization. This role is pivotal in architecting, implementing, and continuously optimizing technology service management processes and frameworks, leveraging industry-leading practices and advanced ITSM platforms.

In this role, you will lead the design, implementation, and ongoing enhancement of ITSM processes, driving automation, efficiency, and measurable outcomes while championing the adoption of advanced ITSM tools such as SolarWinds and ServiceNow. You will develop and maintain robust process documentation, workflows, and SOPs in alignment with ITIL and organizational standards, oversee Incident, Problem, Change, and Service Level Management to resolve IT issues promptly, minimize disruptions, and foster continuous improvement. Collaboration with technical teams and cross-functional partners will be key as you work to resolve incidents and implement lasting solutions.

You will manage Change and Release Management processes to support smooth deployment of IT services, define and monitor Service Level Agreements, and provide regular performance reports to stakeholders. As a trusted advisor and primary contact for IT service management, you will embody a culture of customer care, deliver engaging training and enablement sessions, and curate knowledge articles to promote a self‑service culture and continuous learning.

Qualifications

To be successful in this role, you will bring a college or bachelor's degree in computer science or a related field, ideally complemented by ITIL foundation or higher certification, and possess 4–6 years of experience in IT Service Management or a related IT operations role. You will have hands‑on expertise with ITSM tools and a deep understanding of ITIL processes and frameworks, along with strong analytical and problem‑solving skills to assess service performance and drive improvements. Project management experience and the ability to manage multiple initiatives simultaneously are essential. You will demonstrate strong leadership abilities to guide teams through service improvement initiatives, and exemplary English communication skills to support both business and technology discussions.

Benefits

We offer an attractive total rewards package that includes a competitive salary and bonus, extended health, dental and insurance benefit coverage, a health spending account, fitness & wellness subsidy, employee & family assistance program, registered pension plan with company match, employee share purchase plan with company match, TFSA & RRSP, electric vehicle subsidy, summer hours and holiday office closure.

We are committed to building a diverse and inclusive workplace and encourage candidates of all backgrounds to apply. If you are ready to make a meaningful impact and grow your career in a collaborative and forward‑thinking environment, we look forward to hearing from you.

We understand no candidate meets every qualification listed. If your experience differs but you believe you can add value to the role, we want to hear from you. We are committed to inclusivity and welcome applications from individuals of all abilities. If you need accommodation during the application process, please contact us, and we’ll provide the necessary support.

Primary Location: Canada
Work Locations: Sudbury Regional Office Long Lake Road Sudbury P3E 5H
Job: Information Technology
Organization: IT - CFO
Job Posting: Dec 4, 2025, 4:39:04 PM

Business Process Analyst – Finance (12‑month contract)

Founded in 1972, Convoy is North America’s trusted distributor of top‑tier construction materials. With over 40 locations in the U.S. and Canada, we’ve grown into a leader in the industry, but we never forget the core values that got us here: exceptional products, outstanding customer service, and a genuine commitment to helping our customers thrive.

We’re looking for passionate individuals who want to make an impact, bring fresh ideas, and be part of a team that values integrity, hard work, and collaboration. Whether you’re just starting your career or looking for your next challenge, Convoy is the place to build something meaningful – for yourself, for our customers, and for your future.

Why Convoy Supply?

• Growth Opportunities: We believe in developing our people and offering them the chance to advance.
• Teamwork at Its Best: Success isn’t just about individual effort – it’s about what we achieve together.
• Commitment to Safety: Your well‑being is a top priority, every day.
• Comprehensive & Competitive Benefits: Robust benefits package designed to support you and your family’s health and well‑being, and peace of mind, which also include:
  • Employee Assistance Programs and Telemedicine Services
  • Paid time off (vacation, sick time and company‑paid holidays)
  • Short‑ and Long‑term disability coverage

Position Summary

The Business Process Analyst serves as a subject‑matter expert in finance processes, with a primary focus on process optimization. Working in close collaboration with the IT and ERP teams, the Business Process Analyst will support efforts to streamline month‑end close, review current process for areas of risk and collaboration with operations and the transformation office to enhance efficiency, standardization, and alignment with business goals.

Key responsibilities include analyzing and optimizing core processes, recommending and leading system enhancements and automation, overseeing issue resolution, monitoring performance, and driving continuous improvement initiatives. The role also plays a critical part in stakeholder engagement, change management, and end‑user training to ensure successful adoption of improved practices and technologies.

Responsibilities

• Finance Auditing & Projects
  • Review current processes and reporting to ensure subledger and general ledger accuracy.
  • Investigate and resolve discrepancies by collaborating with relevant departments.
  • Support the implementation of new Divalto modules and upgrades.
  • Lead finance improvement initiatives, including DEMAT automation, process standardization, and reporting using Tableau, SQL and Workday.
  • Coordinate with departments to optimize system testing, data migration, and workflow during project implementation.
• Process Ownership & Optimization
  • Support the governance of end‑to‑end financial transactional processes, ensuring efficiency, standardization, and alignment with business objectives.
  • Identify and recommend solutions to eliminate bottlenecks, reduce manual interventions, and improve process efficiency through automation and redesign.
  • Promote the adoption of best practices across various finance functions to reduce risk exposure externally.
  • Work with teams to develop and maintain clear process documentation, SOPs, and governance frameworks.
• Technology, Automation & Support
  • Collaborate with IT and ERP teams to enhance system functionality and support digital transformation initiatives.
  • Evaluate and implement technology solutions to reduce manual data entry and reduce analyzing times.
  • Coordinate user acceptance testing and training with teams as required for each project.
  • Perform root‑cause analysis and resolve system/process issues.
  • Act as an escalation point for operational issues in collaboration with IT and business stakeholders.
• Performance Monitoring & Continuous Improvement
  • Develop, track, and analyze key performance indicators (KPIs) to measure process efficiency and effectiveness.
  • Conduct root‑cause analysis and participate in cross‑functional problem‑solving efforts using Transformation Management Office methodology.
  • Foster a culture of continuous improvement using structured tools and methodologies.
  • Identify and support execution of process improvement initiatives to reduce cost, increase accuracy, and enhance compliance.
• Stakeholder Collaboration & Change Management
  • Serve as a liaison between finance department and other functions to align business needs with process improvements.
  • Assist in change management efforts including training, communication plans, and adoption strategies.
  • Partner with compliance and audit teams to ensure robust controls and risk mitigation.
  • Deliver training and support to end‑users on new processes, tools, and troubleshooting protocols.

Requirements

• Minimum 3–5 years of experience in project management, business process analysis, or a related area.
• Bachelor’s degree in accounting or business administration or a related field.
• Experience working with ERP systems; knowledge of system capabilities and configurations. ERP implementation is an asset.
• Proficient in process mapping tools (e.g., Visio) and productivity tools (Excel, Tableau, Workday, etc.).
• Experience with data analysis and performance measurement (KPIs, dashboards, reporting tools).
• Exposure to continuous improvement methodologies (Lean, Six Sigma); certification is an asset.
• Strong analytical and problem‑solving skills with a detail‑oriented mindset.
• Excellent communication and interpersonal skills; ability to collaborate across departments and levels.
• Willingness to travel occasionally (up to 10%) and work flexible hours when required.

We are committed to inclusivity and welcome applications from individuals of all abilities.

We understand no candidate meets every qualification listed. If your experience differs but you believe you can add value to the role, we want to hear from you.