Specialist, Statements

FCT; Oakville; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading real estate solutions company in Ontario is looking for a Statements Specialist. This role requires 2-5 years of experience in banking or mortgage funding and strong customer service skills. Responsibilities include obtaining payout statements and liaising with financial institutions. The position offers comprehensive benefits and flexibility with hybrid work arrangements.

Benefits

Comprehensive benefits including EFAP

Group retirement savings plan with company match

Paid holidays and generous paid time off

Paid volunteer opportunities

Employee recognition programs

Qualifications

• 2-5 years' experience in banking, real estate or mortgage funding.
• Ability to exercise sound independent judgment in various situations.
• Flexibility to work rotating shifts until 9 p.m.

Responsibilities

• Order and obtain payout statements on secured and unsecured products.
• Follow up with other Financial Institutions for payout statements.
• Liaise with internal stakeholders to update status.

Skills

Strong customer service skills

Excellent communication skills

Organization and time management

Detail-oriented

Ability to multi-task

Team player

Creative thinking and problem-solving

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us!

As a Statements Specialist, you are responsible for ordering and obtaining payout statements on both secured and unsecured products. You will review documents for compliance, order statements through multiple channels and follow up with multiple FI’s to obtain the statement in a timely manner. You have strong attention to detail, work and think quickly and can review a file critically to determine what needs to be done quickly.

Responsibilities

• Entering statement ordering data quickly and accurately
• Follow up with Other Financial Institutions for payout statements
• Review title searches and accompanying documents in order to determine proper course of action
• Liaise with internal stakeholders updating them consistently on the status of their request
• Review and action elevated issues, files and complaints

Requirements

• 2-5 years' experience in banking, real estate or mortgage funding
• Strong customer service skills with a focus on building relationships
• Excellent communication, organization and time management skills accompanied with ability to exercise good judgment in protecting confidential information
• Detail oriented and proven ability to multi-task in a fast-paced environment
• Team player who can work with minimal supervision
• Willingness and ability to work overtime during peak periods
• Ability to exercise sound independent judgment in a wide range of situations and exhibit creative thinking and problem solving
• Intermediate computer skills in MS Office products (Word, Excel and PowerPoint)
• Our core hours of operation are 8:00 a.m. -9:00 p.m. Monday through Friday. Candidates must be flexible to work a regular rotating late shift to 9p.m.

What We Offer

Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.

• Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials
• Group retirement savings plan with company match
• Paid holidays and generous paid time off
• Hybrid work arrangements
• Paid volunteer opportunities and charitable donation matching
• Employee recognition programs that include referral incentives
• Potential for performance-based incentives
• The opportunity to participate in our stock purchase plan
• And more!

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.