Specialist - Service Center Technical

Harris Geospatial Solutions; Hamilton; On-site; CAD 80,000 - 110,000; Full time

Job summary

L3Harris is seeking a Technical Specialist to implement and sustain global service center capabilities for EO/IR products. You will interface with internal teams and external centers to ensure facilities, tooling, and systems support repair activities worldwide.

Responsibilities include facility assessments, STTE installation, data management, and training. Travel up to 15% domestically and internationally is required; a Bachelor’s degree with 4+ years of relevant experience is typical.

Qualifications

• Bachelor’s Degree and minimum 4 years of prior relevant experience.
• Graduate Degree with related experience preferred.
• In lieu of a degree, minimum of 8 years of prior related experience.
• Experience with service center operations and facility management.
• Willingness to travel 15% domestically and internationally.

Responsibilities

• Assess new and existing vendor facilities for authorization as approved service centers.
• Develop facility layouts and floor plans to support repair and maintenance operations.
• Provide recommendations regarding facility requirements, including space allocation and electrical infrastructure.
• Install, configure, and calibrate Special Test Tooling and Equipment at service center locations worldwide.
• Validate STTE requirements for new service centers, expanded capabilities, and new business opportunities.
• Maintain and support the service center STTE database.
• Provide technical guidance and troubleshooting support for STTE-related issues.
• Deliver training on STTE operation and non-standard repair activities.
• Develop business cases and ROI analyses to support investments.
• Administer and maintain service center access to company systems.

Skills

MX-Maint

Embedded software

Firmware management

Configuration control

Teamcenter

ERP LN

Project management

Communication

Education

Bachelor’s Degree

Graduate Degree

8 years relevant experience (in lieu of degree)

Tools

Teamcenter

ERP LN

MS Office

Microsoft Project

Job description

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Specialist - Service Center Technical

Reference # 43669

Waterdown, ON

About the Role

The Technical Specialist, Global Service Center Capability is responsible for implementing, and sustaining the technical, operational, and business system capabilities of a global network of Authorized Service Centers (WASCs) and self-maintainers supporting EO/IR products and systems. This role serves as the primary technical interface between internal stakeholders and external service providers, ensuring facilities, tooling, documentation, and business systems are available and compliant to support repair and maintenance activities worldwide.

The Technical Specialist works closely with Product Support, Engineering, Integrated Logistics Support (ILS), Technical Publications, Quality, IT, Supply Chain, and Program Management teams to establish and maintain consistent service center capabilities while driving operational excellence across the global repair network.

Primay Responsibilities

• Assess new and existing vendor facilities for authorization as approved service centers
• Develop facility layouts and floor plans to support repair and maintenance operations.
• Provide recommendations regarding facility requirements, including space allocation, electrical infrastructure, ESD protection, and workflow optimization.
• Support implementation of best practices and standardization across the global service center network.

• Install, configure, and calibrate Special Test Tooling and Equipment (STTE) at service center locations worldwide.
• Validate STTE requirements for new service centers, expanded capabilities, and new business opportunities.
• Maintain and support the service center STTE database.
• Provide technical guidance and troubleshooting support for STTE-related issues.
• Liaise with Integrated Logistics Support (ILS) regarding STTE additions, obsolescence, supersession, and lifecycle management.
• Deliver training on STTE operation, setup, configuration, and non-standard repair activities to internal technicians
• Develop business cases, cost-benefit analyses, return-on-investment (ROI) assessments, and implementation strategies to support operational improvement initiatives and capital investments.

• Administer, and maintain service center access to company business systems, and other support platforms.
• Provide first-line technical support for business system issues and coordinate resolution activities with IT and system administrators.
• Manage user account provisioning, permissions, and access control in accordance with company security requirements.
• Process requests for technical data, software, firmware, maintenance manuals, and documentation while ensuring proper authorization and compliance requirements are met.

• Serve as the primary point of contact for service center inquiries related to facilities, tooling, technical documentation, and support systems
• Work closely with the ILS and Technical Publications teams to flow down changes to STTE and documentation

• Participate in Material Review Board (MRB), Engineering Failure Analysis (EFFA), RCAR, and other corrective action review meetings providing technical and follow-up support.
• Support root cause investigations and implementation of corrective and preventive actions.
• Assist in development of repair process improvements and standard work instructions.
• Support service center startup, transition, and capability expansion projects.
• Analyze Field Service Representative (FSR) and Authorized Service Center (WASC) processes, workflows, resource utilization, tooling effectiveness, and operational performance to identify opportunities for improvement
• Conduct data analysis to identify trends, performance gaps, capacity constraints, scheduling bottlenecks, and recurring operational issues, and develop corrective action plans
• Lead continuous improvement initiatives focused on enhancing service quality, turnaround time, productivity, customer satisfaction, and cost efficiency across the global service network
• Drive standardization of service center processes, procedures, and performance metrics to improve operational consistency and scalability across the global support network

• Coordinate service center moves, facility transitions, and equipment deployments.
• Assist with packing, transportation, storage, installation, and commissioning of tooling and equipment.
• Coordinate logistics activities with Supply Chain, Logistics, and external vendors.
• Ensure equipment and tooling are properly documented, inspected, and operational following relocation.

Required Capabilities

• Advanced MX-Maint user with strong understanding of embedded software, firmware management, and configuration control principles.
• Experience operating, troubleshooting, maintaining, and repairing MX-Series EO/IR systems.
• Experience in assembly, maintenance, test, calibration, and repair of WESCAM MX products.
• Experience with specialized test equipment, tooling installation, calibration, and sustainment
• Proficiency with Teamcenter, ERP LN, or similar product lifecycle and business systems.
• Ability to interpret and review technical documentation, maintenance manuals, and engineering data
• Effective communication and collaboration skills with customers, service centers, suppliers, and cross-functional teams
• Ability to provide technical training and support to internal and external stakeholders.
• Willingness and ability to travel domestic and internationally to support service center assessments, installations, audits, and training activities. 15% Travel
• Experience working with third-party vendors, subcontractors, or service providers
• Strong project management, planning, organizational, and coordination skills
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Visio) and Microsoft Project

Desired Education and Experiences

• Requires proficient knowledge of job area.
• May have practical knowledge of project management.
• Bachelor’s Degree and minimum 4 years of prior relevant experience.
• Graduate Degree and a minimum of 2 years of prior related experience.
• In lieu of a degree, minimum of 8 years of prior related experience.

*This posting is for a current vacancy. In the province of Ontario, Canada, the pay range for this position will be $80,000 to $110,000

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At L3Harris, we foster an inclusive and equitable workplace. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. For applicants with disabilities, we will provide you with accommodation so that you have what you need in order to be at your best.

L3Harris performs background checks prior to employment as all applicants must be eligible for registration with the Controlled Goods Program and obtain and maintain a positive security assessment. Some positions may require a government of Canada “Reliability” status and/or Level 2 (Secret) security clearance. In addition, L3Harris performs pre-employment substance abuse testing where required.