Specialist, Quality Assurance

Loblaw Companies Limited; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading Canadian retailer is seeking a QA & RA Specialist to ensure compliance with quality and labeling standards for Control Brand Products. The ideal candidate will collaborate with various teams to drive product safety and quality. Candidates should have a university degree in a related field and 1-3 years of relevant experience. Strong problem-solving and organizational skills are critical for success in this fast-paced environment.

Benefits

Progressive careers

Comprehensive training

Competitive benefits

Qualifications

• 1-3 years of experience in consumer products quality assurance or product regulatory labeling.
• Knowledge of consumer products and textiles labeling regulations required.
• Must be highly organized and able to manage multiple projects in a fast-paced environment.

Responsibilities

• Develops technical label copy and reviews packaging artwork for compliance.
• Coordinates QA Audit report reviews and customer complaint investigations.
• Drives continuous improvement initiatives with vendors focused on safety and quality.

Skills

Quality Assurance

Regulatory Affairs

Problem Solving

Interpersonal Skills

Time Management

Education

University education in Chemistry, Engineering, or Textile

Job description

Overview

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Loblaw Companies Limited offers opportunities and experiences to help Canadians Live Life Well. This role supports our commitment to collaboration, quality, and customer experience across our Non-Food QA/RA teams, cross-functional partners, and vendors.

Role Mandate

Do you have a passion for Quality Assurance (QA) and Regulatory Affairs (RA)? Are you a creative problem solver, highly organized, and able to prioritize multiple projects effectively in a fast-paced environment? If so, we would love to hear from you!

The QA & RA Specialist is responsible for ensuring that Control Brand Products are in conformance with safety, quality, and labelling standards. The role requires collaboration with the Non-Food QA/RA team, cross-functional teams, and vendors to drive compliance and a consistent customer experience.

Responsibilities

• Develops technical label copy, evaluates product, and claims documentation to ensure compliant labelling of products against regulations, guidelines, internal labelling standards and policies. Reviews and approves packaging artwork.
• Works with the Senior QA and RA Specialists, and Product Management teams to ensure all technical documents & data fields are complete.
• Develops quality plans and coordinates any necessary testing activities by third-party testing laboratories.
• Coordinates QA Audit report reviews and customer complaint investigations.
• Drives continuous improvement initiatives with vendors focused on product safety and quality.
• Assists in managing customer complaints, including identifying trends and driving resolution and year-over-year sustainable improvement.
• Interfaces with suppliers/manufacturers on quality, safety, and label compliance issues to ensure corrective and preventative actions.
• Liaises with internal and external business partners to address all business needs.
• Supports the Importer of Record initiatives, including the certificate management process.
• Assists Lead, QA/RA with special projects related to process development, quality assurance, regulatory affairs, and other initiatives.

Qualifications

• University education or equivalent in Chemistry, Engineering, Textile or equivalent science discipline.
• 1-3 years of consumer products quality assurance or product regulatory labeling experience in retail or manufacturing.
• Thorough knowledge of consumer products and textiles labeling regulations.
• Outstanding team player with excellent interpersonal, communication and time management skills.
• Strong commitment to quality, accuracy, and detail.
• Creative problem solver with a strong work ethic.
• Highly organized, able to prioritize multiple projects effectively and work independently in a fast-paced environment.

Our commitment to sustainability and social impact guides our decisions through three pillars – Environment, Sourcing and Community – and the CORE Values – Care, Ownership, Respect and Excellence – which shape our Blue Culture. We offer progressive careers, comprehensive training, flexibility, and competitive benefits.

If you are unsure whether your experience matches every requirement above, apply anyway. We welcome varied perspectives and diverse experiences. We are committed to diversity, equity, and inclusion and to creating accessible environments for colleagues, candidates, and customers. Requests for accommodation due to disability can be made at any stage of application and employment.

Please Note: Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.