Specialist, Provisioning

Cogeco Connexion; Edwardsburgh/Cardinal; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

A telecommunications company is looking for a Specialist, Provisioning to join their dynamic team in Edwardsburgh/Cardinal, Ontario. This hybrid role involves processing VOIP and associated services, managing sales systems, and providing technical support to colleagues and customers. Candidates should have an Associate's degree and a strong grasp of relevant technologies including Microsoft Operating Systems, Salesforce, and VOIP networking. Competitive salary and benefits package available.

Benefits

Competitive salary

Medical coverage

Dental coverage

Paid Time Off

Tuition Reimbursement

Qualifications

• A minimum of six months to one year related experience is preferred.
• Ability to read and comprehend simple instructions and correspondence.
• Ability to perform basic mathematical computations.

Responsibilities

• Process and support VOIP, PRI, and Commercial WiFi services.
• Perform remote provisioning of devices.
• Manage tasks within sales systems.
• Provide technical guidance during installation.
• Coordinate with Sales to ensure order accuracy.

Skills

Knowledge of Microsoft Operating Systems

Knowledge of Google Workspace

Knowledge of Salesforce

Knowledge of VOIP networking

Familiarity with data modems

Education

Associate's degree or equivalent

Job description

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type: Regular Job Description: Specialist, Provisioning

Department: Network Engineering and Operations

Reports to: Manager, Service Activation and Delivery

Summary

• Under general supervision, process and support Breezeline Business VOIP, PRI, Commercial WiFi and standard voice orders and services for all regions

Essential Duties and Responsibilities

• Perform remote provisioning of devices and associated portals related to the above services
• Manage tasks within the sales environment systems related to open sales opportunities
• Place orders to acquire necessary equipment to fulfill pending installations
• Obtain Customer Service Records (CSRs) from customer’s current telephone service provider
• Enter customer address and billing information into the Breezeline billing system
• Transfer and verify information between billing and data systems for third party order processing
• Assign static IP addresses and provide information to customers as required
• Coordinate with Sales and field personnel to ensure that all aspects of orders are processed as accurately and efficiently as possible
• Provide technical guidance and support to internal and external colleagues and customers during installation and support activities for enterprise level services
• Assist in the resolution of tickets related to commercial voice, WiFi and mobile porting issues
• To perform this job successfully, an individual should have knowledge of Microsoft Operating Systems, Google Workspace application suite and Salesforce
• Familiarity with data modems, MTAs, ATAs, Hosted PBX equipment, VOIP networking, SIP Protocol, IP routing and switching, mobile phones, WiFi, PRI and associated enterprise equipment is preferred

Supervisory Responsibilities

This position has no supervisory responsibilities.

Competencies

• To perform the job successfully, an individual should demonstrate the following competencies:
• Adaptability: Able to work alone or in a team environment
• Flexibility: Able to remain open-minded and change opinions on the basis of new information; performs a wide variety of tasks and can change focus quickly as demands change; manages transitions effectively from task to task; adapts to varying customer needs.
• Initiative: Able to bring about great results from ordinary circumstances; prepares for problems or opportunities in advance; transforms leads or ideas into productive business outcomes; undertakes additional responsibilities and responds to situations as they arise without supervision.
• Decision Making: Able to solve problems while exhibiting good judgement and a realistic understanding of issues; uses reasons, even when dealing with emotional topics, reviews facts and weighs options.
• Communication: Clearly conveys information through a variety of media (verbal, written, e-mail, v-mail, etc.) in a way that engages the audience and helps them understand and remember the message; listens well
• Self-development and continuous learning: Stays informed of current industry trends; actively identifies opportunities for learning; learns and applies new concepts to improve job performance; shares information with others on the job; takes responsibility for career development
• Customer Focus: Able to demonstrate a high level of service delivery; does what is necessary to ensure customer satisfaction; addresses and resolves service failures; prioritizes customer needs; makes customer and their needs a primary focus of action

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The competencies and qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associate’s degree (A.A.) or equivalent from two-year College or technical school or six months to one year related experience and/or training; equivalent combination of education and experience

Language Skills

Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one on one and small group situations to customers, clients and other employees in the organization.

Mathematical Skills

Ability to add, subtract, multiply and divide all units of measure using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percents and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving a few concrete variables standardized situations.

Work Environment

• Hybrid

Available Benefits

• Competitive salary
• Medical coverage (including prescription and vision plans)
• Dental coverage
• Life Insurance (1x salary at no cost to employee)
• Long and short-term disability insurance (no cost to employee)
• Voluntary employee, spousal, and child life insurance
• Company recognized Holidays with additional Floating Holidays
• Paid Time Off (PTO) programs
• Comprehensive Flex Work Policy
• 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
• Participation in the Employee Bonus Plan
• Participation in the Cogeco Stock Purchase Plan
• Complimentary and discounted broadband services (for those in our service area)
• Tuition Reimbursement
• Headspace Membership
• Opportunities for LinkedIn Learning subscriptions for select colleagues

Why Work At Breezeline?

As one of the country’s fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person’s unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us.

Internal Values – How we act

We’re proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job – they want an extraordinary life – and at Breezeline, we want to make that a reality.

Fun: We laugh a lot. It makes every day brighter, and if you don’t love what you do, you’re not doing it right.

Job flexibility: We think everything you do matters – at work and home.

Discounted services: We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too.

Total Rewards: Let’s be honest, everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We’ve got you and your family covered with one of the best packages in the business.

Career evolution: At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals!

Cutting-edge technology: Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re-shape the industry.

Location

Johnstown, PA

Company

Breezeline

By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at [e-mail]