Specialist, OSSR

W. W. Grainger; Fort McMurray; On-site; CAD 51,000 - 71,000; Full time

Job summary

A leading industrial distributor is seeking an Onsite Service Specialist in Fort McMurray, Alberta. This role focuses on inventory management and customer service excellence. Responsibilities include performing machine repairs, project implementation, and assisting with customer training. Candidates must have a high school diploma and three years of related experience. The position offers a competitive salary and various benefits, including medical coverage and a retirement savings plan.

Benefits

Medical, dental, and vision coverage

Paid time off and holidays

Life insurance

Qualifications

• 3 years' experience in customer service or warehouse environment.
• Experience handling various technical and operational issues.
• Ability to work independently.

Responsibilities

• Perform machine break/fix activities at customer sites.
• Implement customer inventory projects.
• Collect data related to inventory information.

Skills

Customer service experience

Technical problem-solving

Project coordination

Excellent communication skills

Proficiency in Microsoft Office

Education

High School diploma or equivalent

Job description

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As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Compensation

The base salary for this role ranges between $51,408 - $70,686, with eligibility for an incentive target of$1,800.00 which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potentialtotal compensationfor this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

Position Summary:

The Onsite Service Specialist (OSS) assists the local KeepStock team in driving inventory management execution and customer service excellence by assisting in the pre-implementation and implementation process for new KeepStock installations. They assist with customer training and activities related to customer inventory management. The OSS needs to be open to working in different customer types and environments.

Job Responsibilities (You Will):

• Perform machine break/ fix activities for different machines at the customer's site.
• Implement territory work relating to planning and execution of customer inventory projects.
• Perform data collection (related to inventory information) at customer sites. Ensure accurate information is collected to help direct the KeepStock implementation process.
• Cover PTO (Paid Time Off) for On Site Service Representatives (OSR) and will have route-based responsibilities and activities when needed.
• Handles escalations issues from OSR’s, support implementation of system projects and provides feedback and input to Supervisor on OSR’s performance.

Education/Experience (You Have):

• High School diploma or equivalent.
• 3 years' experience in customer service or warehouse environment.
• Experience handling various technical and operational issues.
• Experience coordinating several projects simultaneously.
• Experience operating in a rapidly changing environment.
• Excellent verbal and written communication skills.
• Ability to work independently.
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
• Background checks, drug screening may be required (as warranted by Company, customer requirements in working on-site and operating equipment).
• Have and maintain a valid driver's license in province of residence.
• May be required to use a personal vehicle for transportation with valid insurance which meet’s Grainger’s standards.

This role may require you to attend customers’ sites and adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. This may include: a hard hat; steel-toed safety boots, clean shaven or trimmed moustache/beard in order to wear a close-fitted N95 mask or other required PPE. Details of these requirements will be provided during the recruitment process.

Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.

Rewards and Benefits:

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.