Specialist I, QA Operations

Emergent BioSolutions Inc.; Winnipeg; On-site; CAD 75,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Health Spending Account

Wellness Benefit

RRSP matching

Travel within catchment area

2 weeks on / 1 week off rotation

Career growth opportunities

Job summary

Emergent BioSolutions Inc. is seeking an Operations Manager to oversee multiple contracts across Northern Manitoba, lead high-performing teams, and drive continuous improvement across all business areas.

You will focus on safety, operational performance, and strong client relationships while championing community engagement in a field-driven role. The position reports to the District Manager and emphasizes hands-on leadership, operational excellence, and development of the Hospitality Operations

Qualifications

• Proven leadership and people management skills.
• Minimum of 4 years of Remote Camp Operations experience.
• Post-secondary education in management, hospitality, culinary management or business-related degree is an asset.
• Excellent interpersonal, presentation, and communication skills.
• Demonstrated financial management skills.
• Experience in multi-unit hospitality or hotel industry is an asset.
• Ability to pass Criminal Background Check.
• Ability to pass Drug & Alcohol tests.

Responsibilities

• Promote company values and lead health and safety.
• Engage with regional departments to drive operational excellence.
• Maintain field presence with audits and reporting.
• Build client relationships and ensure alignment with corporate priorities.
• Support Indigenous relations and bilingual engagement.
• Mentor and train direct reports; plan and operationalize the regional business plan.
• Identify opportunities to meet sales targets and improve profitability.
• Coordinate with leadership to implement strategic initiatives across field operations.

Skills

Leadership

People management

Communication skills

Financial management

Strategic thinking

Problem solving

Education

Post-secondary education in management, hospitality, culinary management or business-related degree

Job description

LEAD OPERATIONS - DRIVE RESULTS - BUILD STRONGER COMMUNITIES!

Are you a hands-on leader who thrives in the field and knows how to turn strategy into operational excellence? We are seeking an experienced Operations Manager to oversee multiple contracts across Northern Manitoba, lead high-performing teams, strengthen client relationships, and drive continuous improvement across all areas of the business. This is an opportunity to make a meaningful impact while championing safety, operational performance, employee development, and community engagement.

WHY JOIN US?

• Competitive salary: $75,000 - $100,000 annually
• $500 annual Health Spending Account
• $500 annual Wellness Benefit
• RRSP matching
• Paid travel within the catchment area
• Excellent work-life balance with a 2 week on/ 1 week off rotation
• Growth and advancement opportunities within a national organization
• A leadership role with autonomy, influence, and the ability to drive change
• Whereas other companies are downsizing, we are growing!
• Be #1 on day 1 by joining an industry leader

As an Operations Manager, you'll spend the majority of your time supporting field operations, mentoring leaders, building client partnerships, and ensuring operational excellence across a diverse portfolio. If you're passionate about leadership, problem-solving, and creating exceptional experiences for clients and employees alike, we'd love to hear from you.

Reporting to the District Manager (or Regional Operations Director), the Operations Manager (OM) is responsible for overseeing portfolios for a specific region to ensure efficiency and effectiveness and execute the strategic vision of the Senior Leadership Team. Operations Managers foster long term relationships by delivering operational excellence to meet client and customer needs. Strong attention to detail with the ability to manage multiple priorities in a fast paced and deadline driven environment. The OM also provides direction and expertise to the region by promoting corporate strategies and best practices aligned with our Vision and Values.

WHAT IS THE ROLE?

This role holds expansive responsibilities for the performance of multiple contracts across their district.

The key areas they are responsible for include:

• Promote the company values and be a leader in health and safety.
• Engagement with all departments in region with a focus on operational excellence.
• Strong field presence, auditing and reporting on the current state of operations.
• Successful interactions with support functions to ensure their region is compliant with corporate vision and priorities.
• Community relations with a focus on indigenous relations.
• Liaise with head office and support bi-lingual engagement.

Day-to-day the OM will perform some or all of the following duties:

• Mentor and train all direct reports
• Plans, oversees and operationalizes the business plan in the region
• Identification, sell and implement new business opportunities in key markets to meet sales target in accordance with the corporate sales model
• Contribute to and execute plans and budgets to meet financial targets
• With support of the District Manager, facilitates, manages, and builds client relationships
• Manage a multiple field leadership team to ensure compliance with proper procedures and guidelines.
• Strengthen operational processes to build highly efficient and effective operations.
• Liaise with District Manager, Regional Operations Director and other OM’s and ensure the consistent implementation of strategic initiatives to all field operation groups.
• Provide leadership to the field operations team ensuring effective performance management and continued development.
• Support the implementation of operational improvements in the areas of safety, quality, customer service, finance, and employee performance.
• Communicate and share company standards and available resources that assist facility operations.
• Identify gaps and opportunities and determine root causes in operating standards and overall guest satisfaction.
• Coordinate with other department leaders to find solutions to problems.
• Identify opportunities and best practices to improve profitability of locations.
• Ensure compliance with employment standards, human rights, health and safety, and WHMIS within all regions.
• Assist in effectively and efficiently managing the development of the Hospitality Operations team to promote high quality customer service and satisfaction.
• Other related duties incidental to the work described herein.

Working Conditions:

• Travel throughout northern Manitoba is required. Work will be 75% + based in the field supporting active operations.
• Trained, as necessary, in required safety protocols.

Qualifications

WHO ARE WE LOOKING FOR?

Qualifications:

• Proven leadership and people management skills with the ability to motivate and think outside the box.
• Minimum of 4 years of Remote Camp Operations (or Comparable) experience.
• Post-Secondary Education in Management, Hospitality, Culinary Management or Business-related degree is considered an asset.
• Familiar with current industry technology
• Demonstrated market awareness, branding, innovation to create competitive advantage
• Demonstrated ability to attracts, develop, and retain employees
• Excellent interpersonal, presentation, and communication skills
• Demonstrated financial management skills
• Experience in multi-unit management, hospitality industry or hotel industry considered an asset.
• Excellent verbal and written communication skills.
• Ability to excel in a fast paced, highly challenging and change oriented environment.
• Superior critical thinking, problem solving and interpersonal skills.
• Leadership and strong people management skills.
• Results orientation/operational excellence.
• Holding self and others accountable.
• Must be able to successfully pass a Criminal Background Check
• Must be able to successfully pass Drug & Alcohol tests