Specialist eCommerce Last Mile

Pet Valu Canada Inc. (Company); Markham; Hybrid; CAD 65,000 - 75,000; Full time

Benefits offered by this job

Hybrid, flexible work options

Comprehensive health and dental benefit

Employee share purchase plan

Learning and development support

Inclusive, collaborative culture

Team events

Employee discounts

Job summary

Pet Valu Canada Inc. is seeking an eCommerce Last Mile Specialist in Markham, Ontario. The role focuses on optimizing 3rd party last mile and fulfillment operations, monitoring 3PL performance, and ensuring SLA adherence while controlling costs.

The candidate will analyze KPI data, report on performance, and drive cross-functional improvements across supply chain. The position is full-time, hybrid, and reports to the Senior Manager.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Minimum of 2 years' experience in supply chain / logistics / eCommerce fulfillment.
• Experience with data analysis and KPI reporting preferred.
• Experience with WMS and managing 3PL providers.

Responsibilities

• Oversee 3PL performance and last mile operations to meet SLAs.
• Analyze KPI data and report on eComm fulfillment metrics.
• Collaborate cross-functionally to drive cost reductions and process improvements.
• Troubleshoot fulfillment issues and support budget controls.
• Maintain SOPs and drive continuous improvement initiatives.

Skills

Data analysis

KPI reporting

3PL management

Stakeholder communication

Education

Bachelor's degree in related field

Tools

WMS

3PL software

Network modelling

Job description

Location

Location: Markham, Ontario Job Description: Position: Specialist eCommerce Last Mile Type: Full-Time | Permanent | Hybrid Location: Markham, ON Reports to: Senior Manager

About Us:

Pet Valu is Canada’s leading pet specialty retailer, dedicated to strengthening the bond between dedicated pet lovers and their pets. With 50 years of animal care expertise, we operate over 800 stores across Canada under several banners, including Pet Valu, Bosley’s, Total Pet, Paulmac's Pet, Tisol & Chico. Guided by our mission to deliver products, care, expertise, and memorable moments, Pet Valu is a place where people build meaningful careers while making a positive impact on pets and communities.

Job Summary

The eCommerce Last Mile Specialist will play a crucial role in optimizing 3rd party last mile & fulfillment operations to align with Pet Valu’s strategic goals. They will monitor 3PL performance, and drive cost-effective eCommerce fulfillment operations. They will be responsible for Pet Valu’s commitments to service level agreements (SLAs) and efficient cost management. They will troubleshoot day-to-day delivery service quality issues, mis-ships, short ships, package damages, etc. They will also be responsible for eComm Fulfillment Performance reporting and analysis, auditing 3PL metrics, and supporting KPI reports. The candidate must have the ability to problem-solve, work independently both remotely and in the office, as well as cross-functionally, and be driven to continuously improve processes and develop key metrics in eComm logistics.

Essential Duties and Responsibilities:

• Safety – Operate in a way that builds trust with our customers, pets, and ACEs. Collaborate closely with our 3PL provider and internal stakeholders to ensure a smooth and efficient delivery of goods through the last mile network. Act as a liaison between internal stakeholders and the 3PL provider to address operational and transportation issues. Monitor key performance indicators (KPIs) to track 3PL performance and ensure alignment with SLAs. Troubleshoot quality issues, mis-ships, short ships, and package damages.
• Compassion – Communicate and act from the heart with genuine care and courtesy. Communicate weekly with all appropriate stakeholders on reporting. Support the business through ad-hoc queries and analysis as required. Lead and participate with cross-functional teams to drive continuous improvement initiatives within 3PL operations. Provide analysis to support Pet Valu’s supply chain transformation goals.
• Expertise – Provide knowledge in an understanding and informative way. Participate in periodic business reviews with the 3PL provider to assess performance, review key metrics, and identify areas for improvement. Analyze eComm Last Mile network to find cost opportunities. Analyze budget variances, track expenses, and provide recommendations for freight cost control and reduction.
• Efficiency – Use time and resources responsibly. Update and maintain Standard Operating Procedures & Process Maps, as applicable. Identify opportunities to enhance processes, reduce costs, and improve overall efficiency of the 3PL, including introducing best practices.
• Vacation / sick time coverage as necessary
• Participate in project work as necessary

Skills, Experience, Education, Certifications

• Bachelors' Degree in related field or equivalent combination of education and experience.
• Minimum of 2 years' experience in supply chain / logistics / eCommerce fulfillment activities.
• Experience with data analysis, building KPI tools and reporting preferred.
• Experience with WMS, managing 3PL Service providers, network modelling preferred.

Compensation

The targeted salary range for this position is $65,000-$75,000 annually. The final offer will be based on factors such as market location, relevant skills, experience and internal equity.

Ready to join the team? We’re looking for passionate people who bring strong skills and live our core values of safety, compassion, expertise, and efficiency every day. If you’re energized by doing meaningful work, taking pride in what you deliver, and making a real impact for pets, people, and communities, you’ll feel right at home here. Join us and build a career where purpose, care, and excellence come together - because love lives here.

Why work for us?

At Pet Valu, our people are at the heart of everything we do. We’re passionate about creating an environment where you feel supported, included, and empowered to grow - both personally and professionally.

• Hybrid, Flexible Work Options
• Comprehensive health and dental benefits
• Employee Share Purchase Plan with company matching
• Learning and Development support tailored to you
• An inclusive, collaborative culture where your voice matters
• Fun company events that keep us connected
• Preferred rates for car rentals, hotels, phone plans and gym discounts
• Generous employee discounts on our products

Pet Valu is an equal opportunity employer committed to inclusion and accessibility. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

The use of AI helps us ensure we are providing an equitable and streamlined recruitment experience for all applicants. While AI tools support our recruitment process, all decisions throughout the process are made exclusively by Pet Valu’s hiring team. At no stage does AI determine recruitment outcomes.

We believe in investing in the development of our people and have an industry-leading promotion rate. Our mission is to offer the highest quality products at a great value to improve the quality of life for all pets and pet owners.