Specialist, Designated Sales Associate (DSA)

Holt Renfrew; Mississauga; Sur place; CAD 25 000 - 36 000; Plein temps

Avantages offerts par ce poste

Employee discount

Pension

Health & dental benefits

Tuition assistance

Learning & development

Résumé du poste

Holt Renfrew in Mississauga is seeking a Specialist, Designated Sales Associate to build strong customer relationships and drive luxury brand sales. The role emphasizes delivering exceptional service, developing a personal client base, and sharing product knowledge with the store team.

The ideal candidate will have a high school diploma, 2+ years in a commission-based sales environment, and be fully bilingual in French and English.

Qualifications

• High school diploma is required.
• Proven ability to exceed sales targets.
• Collaborative, team-oriented approach.
• Able to multitask in a fast-paced environment with minimal supervision.
• Flexible schedule including nights, weekends, and holidays.
• 2+ years in a commission-based sales environment.
• Luxury retail experience preferred.
• Entrepreneurial, competitive, self-confident, and self-motivated.
• Fully bilingual in French and English.

Responsabilités

• Deliver extraordinary service to all customers.
• Exceed personal sales and service targets.
• Exceed brand goals and targets.
• Build a loyal client base and nurture relationships.
• Share expert product knowledge with the selling team.
• Maintain relationships with buyers, vendors, and store management.
• Drive brand sales through marketing opportunities and events.
• Attend educational sessions and product knowledge seminars.
• Perform floor recovery and merchandising tasks.
• Communicate with clients about events, requests, and follow-ups.
• Ensure compliance with health, safety, privacy policies.

Connaissances

Sales targets

Team collaboration

Multi-tasking

Flexible schedule

Bilingual French/English

Retail sales

Self-motivated

Formation

High school diploma

Description du poste

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [e-mail] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Hiring Range / Échelle salariale à l’embauche :

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Specialist, Designated Sales Associate

The Specialist (DSA) develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DSA) is also responsible for the achievement of the sales target of their assigned brand. The compensation for this role is commission-based and is directly tied to achievement of personal sales and brand volume targets.

Specific responsibilities include (but are not limited to) the following:

• Consistently deliver extraordinary service to all customers
• Exceed all sales and service personal goals and targets
• Exceed all sales and service brand goals and targets
• Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
• Share expert level of product knowledge with entire store selling team
• Maintain solid relationships with buyer, vendor, and selling manager
• Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis
• Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
• Perform floor recovery, visual merchandising, price change, and related sales support tasks
• Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc.
• Resolve all customer service issues and partner with selling management on any issues outside of guidelines
• Comply with all Health & Safety policies and requirements
• Ensure compliance with privacy policies, regulations, and cyber security measures
• Perform other duties, as assigned

The ideal candidate:

• High school diploma
• Proven ability to exceed sales targets
• Highly collaborative; working with and through others in a team-oriented environment
• Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision
• Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays
• Minimum of two or more years’ experience in a commission-based sales environment
• Prior retail sales experience as a product specialist in a luxury environment preferred
• Entrepreneurial, competitive, self-confident, and self-motivated
• Fully bilingual in French and in English

The measures of success:

• Contribution to financial objectives
• Individual objectives linked to the achievement of department goals
• Feedback from internal and external clients

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [e-mail] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Hiring Range / Échelle salariale à l’embauche :

$17.95 - $26.25 / 17,95$ - 26,25$ (per hour / de l’heure)

This role is also eligible for commission in addition to base pay. Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, contests, and our coveted employee discount. / Ce poste est également admissible à une commission en plus du salaire de base. La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de lévaluation de la contribution au poste à l’issue de la procedure d'entrevue. La fourchette indiqué est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d’offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d’avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d’encouragement, de concours et notre très convoitée remise d'employé.