Specialist, Designated Sales Associate - Denim

Holt Renfrew; Toronto; On-site; CAD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive compensation

Employee discount

Pension

Health & dental benefits

Tuition assistance

Learning & development

Job summary

Holt Renfrew is seeking a Specialist, Designated Sales Associate (DSA) to build long-lasting client relationships and drive brand sales. The role is commission-based and tied to personal and brand targets.

The ideal candidate will deliver exceptional service, surpass sales goals, and develop a loyal clientele while sharing expert product knowledge with the store team. A high school diploma and fluency in English and French are required.

Qualifications

• High school diploma or equivalent.
• Proven ability to exceed sales targets.
• Highly collaborative; works well in a team.
• Able to thrive in a fast-paced environment with minimal supervision.
• Flexible schedule including nights, weekends and holidays.
• At least 2 years in a commission-based sales role.
• Experience in luxury retail is preferred.
• Entrepreneurial, competitive, self-confident and self-motivated.
• Fluently bilingual in French and English.

Responsibilities

• Consistently deliver extraordinary service to all customers.
• Exceed personal and brand sales targets.
• Build and maintain a loyal client base.
• Share product knowledge with the selling team.
• Maintain relationships with buyers, vendors and store management.
• Identify marketing opportunities and support events and promotions.
• Attend educational sessions and product knowledge trainings.
• Perform floor recovery, merchandising, price changes and related tasks.
• Communicate with personal clients via phone, email and other channels.

Skills

Sales targets

Collaboration

Multi-tasking

Flexibility

Bilingual (French-English)

Education

High school diploma

Job description

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Specialist, Designated Sales Associate (DSA)

The Specialist, Designated Sales Associate develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DSA) is also responsible for the achievement of the sales target of their assigned brand. The compensation for this role is commission-based and is directly tied to achievement of personal sales and brand volume targets.

Specific responsibilities include (but are not limited to) the following:

• Consistently deliver extraordinary service to all customers
• Exceed all sales and service personal goals and targets
• Exceed all sales and service brand goals and targets
• Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
• Share expert level of product knowledge with entire store selling team
• Maintain solid relationships with buyer, vendor, and selling manager
• Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis
• Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
• Perform floor recovery, visual merchandising, price change, and related sales support tasks
• Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc.
• Resolve all customer service issues and partner with selling management on any issues outside of guidelines
• Comply with all Health & Safety policies and requirements
• Ensure compliance with privacy policies, regulations, and cyber security measures
• Perform other duties, as assigned

The ideal candidate:

• High school diploma
• Proven ability to exceed sales targets
• Highly collaborative; working with and through others in a team-oriented environment
• Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision
• Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays
• Minimum of two or more years’ experience in a commission-based sales environment
• Prior retail sales experience as a product specialist in a luxury environment preferred
• Entrepreneurial, competitive, self-confident, and self-motivated
• Fully bilingual in French and in English

The measures of success:

• Contribution to financial objectives
• Individual objectives linked to the achievement of department goals
• Feedback from internal and external clients

Spécialiste, Conseiller(ère) Désigné(e)

Le(la) spécialiste, conseiller(ère) à la vente désigné(e) est responsable de développer des relations épanouies et à long terme avec les clients dans le but d’accroître les ventes, le service et la fidélisation. Il/elle est également responsable de la réalisation des objectifs de vente de sa gamme principale. Il s’agit d’un poste dont la rémunération est basée sur les commissions et qui est directement lié à la réalisation des objectifs de ventes personnelles et de volume de la marque.

Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s’y limiter :

• Propose un service extraordinaire à tous les clients en tout temps
• Dépasse tous les objectifs et les buts en matière de vente et de service personnels
• Surpasse tous les objectifs de ventes et de service de la marque
• Développe une clientèle de base fidèle et personnelle par le biais de l’acquisition constante de nouveaux clients, le développement des clients existants et la conservation des clients fidèles
• Partage ses connaissances spécialisées sur des produits avec toute l’équipe de vente du magasin
• Entretient des relations solides avec les acheteurs, les fournisseurs et le directeur de vente
• Favorise les ventes de la marque en identifiant les possibilités commerciales clés, en mettant en œuvre les événements, en effectuant des recommandations d’assortiment, etc.; communique ses suggestions à la direction du magasin sur une base courante
• Participe à toutes les séances éducatives, incluant celles sur les produits, celles du fournisseur et les séminaires de Holt Renfrew
• Effectue le réaménagement du rayon, le marchandisage visuel, les changements de prix et toute tâche connexe appuyant les ventes
• Communique sur une base régulière avec ses clients personnels par téléphone, courriel et tout autre mode électronique relativement aux événements en magasin, aux demandes de marchandises, au suivi des ventes, aux anniversaires, etc.
• Règle toutes autres préoccupations en matière de service à la clientèle et collabore avec la direction des ventes pour celles qui ne sont pas dans les lignes directrices
• Observe toutes les politiques et exigences en matière de santé et sécurité
• Assurer le respect en matière de protection de la vie privée, des réglementations et des mesures de cybersécurité.
• Effectue les autres tâches qui lui sont assignées

(Le) candidat(e) idéal(e) possède :

• Un diplôme d’études secondaires
• Une capacité démontrée à dépasser les objectifs de ventes
• Une attitude hautement collaborative; travaille avec les autres et par leur entremise dans un environnement axé sur le travail d’équipe
• La capacité de travailler dans un environnement évoluant rapidement qui nécessite un haut niveau d’habiletés multitâches avec supervision minimale
• L’habileté à composer avec un horaire variable dépendant des besoins des clients, incluant les soirs, week-ends et jours fériés
• Au moins 2 années d’expérience dans un environnement axé sur les ventes à commission
• De l’expérience préalable dans un environnement de détail de luxe à titre de spécialiste de produits préférable
• Un esprit entrepreneurial, concurrentiel, confiant et automotivé
• Parfaitement bilingue en français et en anglais

L’évaluation du succès :

• Contribution aux objectifs financiers
• Objectifs individuels liés à la réalisation des objectifs du service
• Rétroactions des clients internes et externes

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees – their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [e-mail] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Hiring Range / Échelle salariale à l’embauche :

$17.95 - $24.00 / 17,95$ - 24,00$ (per hour / de l’heure). This role is also eligible for commission in addition to base pay. Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, contests, and our coveted employee discount.

We are Canada’s FASHION and LIFESTYLE retailer, providing a strong trusted voice in the global fashion world on behalf of Canadian customers. We are the curators of EXTRAORDINARY products that INSPIRE our customers and are respectful of both people and planet. We provide personal service and experiences to empower our customers and colleagues to find the truest expression of themselves and create JOY in doing so. We are committed to creating and inspiring a more SUSTAINABLE future for all. We aim to IGNITE the possibility of POSITIVE CHANGE. No other brand has this combination of traits, and they give us our strong point of view and set us apart. Magenta Own and elevate Magenta so that it is synonymous with the brand. Canadian Be proud and make Canadians proud of who we are by representing a modern Canada, its values, its people, and its ethos on the global retail stage. Sustainability Be a leader in sustainability and ignite the possibility of positive change in others. Build loyalty by being known as a trusted brand that cares for its customers, colleagues, communities, as well as the planet. Personal Service Deliver the highest quality of service, not just to our most valuable customers, but to all guests of Holts. Our reach may be global, but our Values remain proudly Canadian. They are meaningful to us and guide how we work together and interact with our communities. Warmth Be open, welcoming, and respectful to others. Unity We are one team, one community, sharing one planet. Passion Passion is what drives us to be curious and think creatively. Excellence We constantly encourage ourselves to be better.