Specialist, Designated Beauty Advisor (DBA) - Ex Nihilo

Socket.dev; Vancouver; On-site; CAD 38,000 - 61,000; Full time

Benefits offered by this job

Employee discount

Health & dental benefits

Pension

Tuition assistance

Learning and development

Job summary

Holt Renfrew is seeking a Specialist, Designated Beauty Advisor to develop deep relationships with customers and drive sales for assigned brands. The role includes maintaining client loyalty, sharing expert product knowledge with the team, and achieving sales targets through excellent service and strategic events.

Ideal candidates are bilingual in French and English, with at least two years of luxury retail experience, strong multi-tasking, and flexibility for a schedule that may include nights,

Qualifications

• High school diploma required.
• Proven ability to exceed sales targets.
• Highly collaborative; works well in a team.
• Fast-paced environment with strong multi-tasking.
• Flexible schedule including nights, weekends and holidays.

Responsibilities

• Deliver extraordinary service to all customers.
• Exceed sales and service targets for self and brand.
• Build and retain a loyal personal client base.
• Share product knowledge with the store team.
• Maintain relationships with buyers, vendors, and management.
• Drive brand sales through events, merchandising and recommendations.
• Attend product knowledge and vendor sessions.
• Communicate with clients about events and merchandise requests.
• Handle customer issues and comply with policies.

Skills

Bilingual French/English

Sales targets

Customer service

Multi-tasking

Team collaboration

Education

High school diploma

Job description

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Specialist, Designated Beauty Advisor

The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also responsible for the achievement of the sales target of their assigned brand.

Specific responsibilities include (but are not limited to) the following:

• Consistently deliver extraordinary service to all customers

• Exceed all sales and service personal goals and targets

• Exceed all sales and service brand goals and targets

• Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients

• Share expert level of product knowledge with entire store selling team

• Maintain solid relationships with buyer, vendor, and selling manager

• Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis

• Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars

• Perform floor recovery, visual merchandising, price change, and related sales support tasks

• Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc

• Resolve all customer service issues and partner with selling management on any issues outside of guidelines

• Comply with all Health & Safety policies and requirements

• Ensure compliance with privacy policies, regulations, and cyber security measures

• Perform other duties, as assigned

The ideal candidate:

• High school diploma

• Proven ability to exceed sales targets

• Highly collaborative; working with and through others in a team-oriented environment

• Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision

• Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays

• Minimum of two or more years’ experience in a commission-based sales environment

• Prior retail sales experience as a product specialist in a luxury environment preferred

• Entrepreneurial, competitive, self-confident, and self-motivated

• Fully bilingual in French and English

The measures of success:

• Contribution to financial objectives

• Individual objectives linked to the achievement of department goals

• Feedback from internal and external clients

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [e-mail] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Hiring Range / Échelle salariale à l’embauche :$18.25 - $29.25 / 18,25$ - 29,25$ (per hour / de l’heure)This role is also eligible for commission in addition to base pay. Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, contests, and our coveted employee discount. / Ce poste est également admissible à une commission en plus du salaire de base. La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement, de concours et notre très convoitée remise d'employé.