Specialist, Customer Accounts- Contract

FCT; Oakville; Hybrid; CAD 45,000 - 65,000; Full time

Job summary

A leading title insurance company in Oakville, Ontario, is seeking an experienced individual for customer account management and collections. The role requires excellent communication skills, a background in business-to-business collections, and strong organizational abilities. This position offers a supportive work environment with hybrid arrangements and comprehensive benefits to foster employee well-being and professional growth.

Benefits

Comprehensive benefits including EFAP and Wellness Essentials

Group retirement savings plan with company match

Paid holidays and generous paid time off

Paid volunteer opportunities and charitable donation matching

Employee recognition programs including referral incentives

Qualifications

• 3-5 years related business-to-business collection experience in a similar role.
• Team player who can work with minimal supervision.
• Quick learner with the ability to prioritize multiple tasks.

Responsibilities

• Be the main point of contact for customers regarding their FCT account.
• Collect undisputed amounts older than 30 days.
• Resolve disputed amounts within established service levels.

Skills

Excellent written and verbal communication skills

Strong organizational and computer skills

Exceptional customer service skills

Education

College and/or university graduate

Tools

Outlook

Excel

Word 2010

Job description

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

Responsibilities

• Be the main point of contact for customers regarding their FCT account, handling inbound calls, faxes and emails
• Collect undisputed amounts older than 30 days as per the Collection Guideline, logging contact in the collection system
• Resolve disputed amounts within established service levels, liaising with internal business partners such as processing centres and sales teams
• Review accounts regularly, providing status updates to the manager and escalating problem accounts as necessary
• Reconcile accounts to identify any payment or billing discrepancies, refunding customers as required and recommending amounts for write-off
• Recommend and implement process improvements
• Establish and maintain positive relationships with external customers
• Provide backup support for team members

Requirements

• Excellent written and verbal communication skills
• College and/or university graduate, accounting experience an asset
• 3-5 years related business-to-business collection experience in a similar role
• Strong organizational and computer skills (Outlook, Excel, and Word 2010)
• Team player who can work with minimal supervision and a positive, collaborative attitude
• Exceptional customer service skills
• Quick learner with the ability to prioritize multiple tasks and meet deadlines

What We Offer

• Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials
• Group retirement savings plan with company match
• Paid holidays and generous paid time off
• Hybrid work arrangements
• Paid volunteer opportunities and charitable donation matching
• Employee recognition programs that include referral incentives
• Potential for performance-based incentives
• The opportunity to participate in our stock purchase plan
• And more!

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process.