Specialist, Business Process

Definity Financial Corporation; Toronto; Hybrid; CAD 74,000 - 124,000; Full time

Benefits offered by this job

Share ownership

Incentive plans

RRSP match

Volunteer days

Tuition assistance

Inclusion programs

Wellness program

Product discounts

Job summary

Definity Financial Corporation seeks a Specialist, Continuous Improvement to partner with Personal Insurance leaders and drive operational excellence. You will lead Lean Six Sigma projects, map processes, and develop performance metrics to improve customer and employee experiences.

Collaboration with technology teams to leverage automation and AI-enabled solutions, build business cases, and monitor KPIs to deliver measurable results.

Qualifications

• University degree in business, commerce, engineering, operations management or related field.
• Certifications such as Lean Six Sigma (Green/Black Belt), PMP, CBAP, Agile (CSM/CSPO/SAFe) are preferred.
• 3-5 years of experience in CI, operational excellence, business analysis, consulting or related roles.
• Proven experience leading cross‑functional initiatives across multiple stakeholder groups.
• Strong facilitation, collaboration and influencing skills with ability to build consensus.

Responsibilities

• Identify strategic priorities and improvement opportunities with business leaders.
• Lead process improvement initiatives using Lean Six Sigma, BPA and continuous improvement methods.
• Facilitate process mapping, root cause analysis and future-state design to improve service delivery and customer experience.
• Identify opportunities to streamline processes, reduce complexity, and increase capacity.
• Collaborate with business and tech teams to leverage automation and AI-enabled solutions.
• Develop business cases, recommendations and decision-support materials for stakeholders.
• Establish and monitor KPIs, dashboards and performance metrics for data-driven decisions.
• Support governance, readiness activities and benefits realization.
• Analyze value streams and operating models to drive efficiency and effectiveness.

Skills

Lean Six Sigma

PMP

CBAP

Agile

Stakeholder mgmt

Facilitation

Cross-functional leadership

Education

University degree

Job description

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

The Opportunity

The Specialist, Continuous Improvement serves as an internal consultant and trusted advisor, partnering with leaders across Personal Insurance to enhance operational effectiveness, streamline business processes, and support the delivery of strategic priorities. Leveraging expertise in Lean Six Sigma, business process improvement, business analysis, performance measurement, and business enablement practices, the role identifies opportunities to solve complex business challenges and implement sustainable solutions.

Working collaboratively with stakeholders, the Specialist drives improvements that enhance customer and employee experiences, increase operational efficiency, and deliver measurable business results.

What to Expect

• Partner with business leaders to identify strategic priorities, operational challenges, and improvement opportunities.
• Lead process improvement initiatives using Lean Six Sigma, business process engineering, and continuous improvement methodologies.
• Facilitate process mapping, root cause analysis, and future-state design to improve service delivery, quality, and customer experience.
• Identify opportunities to streamline processes, reduce complexity, improve controls, and increase operational capacity.
• Collaborate with business and technology teams to leverage automation, workflow tools, and AI-enabled solutions.
• Develop business cases, recommendations, executive presentations, and decision-support materials for stakeholders.
• Establish and monitor KPIs, dashboards, scorecards, and performance metrics to support data-driven decision‐making.
• Support initiative governance, business readiness activities, and benefits realization.
• Analyze business processes, value streams, workflows, operating models, and governance structures to drive efficiency and effectiveness.

What you Bring

• University degree in Business, Commerce, Engineering, Operations Management, Technology, or a related field; advanced education is considered an asset.
• Relevant certifications such as Lean Six Sigma (Green Belt/Black Belt), PMP, CBAP, Agile (CSM, CSPO, SAFe), or Business Process Management are preferred.
• 3-5 years of experience in continuous improvement, operational excellence, business analysis, consulting, or business process improvement roles.
• Proven experience leading cross‑functional initiatives and driving outcomes across multiple stakeholder groups.
• Strong facilitation, collaboration, and influencing skills, with the ability to build consensus and manage competing priorities.
• Demonstrated ability to analyze business processes, operational performance, and organizational challenges to identify improvement opportunities.
• Experience developing and implementing process improvements, performance metrics, and sustainable business solutions.
• Experience within insurance, financial technology‑enabled business improvement initiatives are considered an asset.

Salary Range

$73,500-$123,500

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

What’s in it for you?

• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company‑matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by [e-mail].

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).