Specialist, Application Support

Doane Grant Thornton LLP; Toronto; Presencial; CAD 87.000 - 114.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Profit sharing

Flex days

RRSP contributions

Firmwide holiday closure

Wellness benefits

Concierge-like benefits

Work from anywhere in Canada in the夏st

Descripción de la vacante

Doane Grant Thornton LLP in Toronto seeks a Specialist, Application Support to keep enterprise platforms available and secure across M365, Azure, and SaaS. You will troubleshoot incidents, monitor health, and drive improvements with cross‑functional teams.

You’ll act as a Tier 2 escalation point, support identity and access management, and help govern AI Copilot solutions while building resilient, scalable cloud services. A collaborative culture awaits.

Formación

• 5-8 years of experience in Enterprise application support
• Bachelor’s degree preferred (engineering or information systems related field)
• Owns support for specific platforms or service domains (e.g., Teams, SharePoint, integrations)
• Resolves complex incidents (Tier 2) impacting business services
• Troubleshoots end-to-end issues across M365, Azure, and SaaS ecosystems
• Supports SaaS integrations, APIs, and identity flows
• Contributes to monitoring improvements and operational documentation
• Supports AI/Copilot agents and evaluates performance/usage trends
• Strong experience with M365, Azure services, and SaaS integrations
• Working knowledge of Azure Monitor, App Insights, and observability practices
• Ability to troubleshoot distributed cloud systems and dependencies
• Experience with incident/problem management processes
• Attention to detail and ability to function in a dynamic and demanding work environment
• Ability to analyze business requirements and propose solutions
• Ability to produce technical and functional documentation
• Ability to troubleshoot and perform unit testing based on scenarios
• Aptitude for continuous learning

Responsabilidades

• Support enterprise platforms, including Microsoft 365 solutions (SharePoint, Teams, Power Apps, Power Automate, Copilot Studio) and related SaaS apps
• Ensure availability, performance, and reliability of production systems and Azure-based microservices
• Act as a Tier 2 escalation point for complex incidents impacting business-critical services
• Partner with technology engineering teams to stabilize production workloads and proactively reduce incident recurrence through root cause analysis and remediation
• Contribute to service monitoring, alerting, and performance optimization
• Manage and support SaaS integrations, including APIs, connectors, and identity flows
• Troubleshoot end-to-end service issues across Microsoft 365, custom Azure apps, and third-party SaaS platforms
• Support identity, authentication, and access management across cloud platforms (Entra ID, SSO, conditional access)
• Monitor application health using Azure Monitor, Application Insights, and third-party dashboards
• Support release validation, deployment monitoring, and post-release stabilization to ensure seamless production performance
• Support and govern AI Copilot agents built using Copilot Studio and Agent Builder
• Monitor AI agent performance, response quality, and usage patterns to ensure effective and reliable outcomes
• Troubleshoot AI agent-related issues, including latency, data access, and integration dependencies
• Enforce governance standards for AI solutions, including access controls, lifecycle management, and responsible AI practices
• Experience with monitoring and observability tools (Azure Monitor, Application Insights)
• Strong troubleshooting across distributed cloud environments
• Experience supporting production systems in enterprise environments
• Knowledge of incident, problem, and change management practices
• Ability to work across cross-functional teams (engineering, security, business stakeholders)
• Experience supporting or governing AI / Copilot solutions
• Exposure to automation and scripting (PowerShell, Power Platform, or similar)
• Familiarity with DevOps or cloud-native support models
• High availability and stability of enterprise platforms
• Reduced incident volume through proactive problem management
• Improved performance and adoption of Copilot and AI-enabled services
• Strong collaboration with engineering teams to enable resilient, scalable platforms
• Increased automation and operational efficiency across support processes
• Provide operational activities whenrequiredafter-hours and on weekends
• Other relevant duties as assigned andrequired

Conocimientos

Enterprise application support

Platform ownership

Incident resolution (Tier 2)

M365/Azure/SaaS

SaaS integrations

Monitoring docs

AI/Copilot support

M365 & Azure

Azure Monitor / App Insights

Distributed systems troubleshooting

Incident/Problem mgmt

Attention to detail

Business analysis

Documentation

Unit testing

Continuous learning

Educación

Bachelor’s degree

Herramientas

Azure Monitor

App Insights

Descripción del empleo

Who we are

You know those big cities that still feel like small towns? Where everyone’s friendly and helps each other out? That’s like Doane Grant Thornton. Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ about 3000 people across Canada, and we truly care about our colleagues, our clients and the communities where we work and live. That’s what’s most important to us. We’re building a thriving organization that’s purpose driven and still want to remember what your favourite milkshake flavour is.

As a Specialist, Application Support your responsibilities will include:

• Support enterprise platforms, including integrated Microsoft 365 solutions such as SharePoint, Teams, Power Apps, Power Automate, Copilot Studio, and related SaaS applications
• Ensure availability, performance, and reliability of production systems and Azure-based microservices
• Act as a Tier 2 escalation point for complex incidents impacting business-critical services
• Partner with technology engineering teams to stabilize production workloads and proactively reduce incident recurrence through root cause analysis and remediation
• Contribute to service monitoring, alerting, and performance optimization
• Manage and support SaaS integrations, including APIs, connectors, and identity flows
• Troubleshoot end-to-end service issues across Microsoft 365, custom Azure applications, and third-party SaaS platforms
• Support identity, authentication, and access management across cloud platforms (e.g., Entra ID, SSO, conditional access)
• Monitor application health using Azure Monitor, Application Insights, and third-party dashboards
• Support release validation, deployment monitoring, and post-release stabilization to ensure seamless production performance
• Support and govern AI Copilot agents built using Copilot Studio and Agent Builder
• Monitor AI agent performance, response quality, and usage patterns to ensure effective and reliable outcomes
• Troubleshoot AI agent-related issues, including latency, data access, and integration dependencies
• Enforce governance standards for AI solutions, including access controls, lifecycle management, and responsible AI practices
• Experience with monitoring and observability tools (Azure Monitor, Application Insights)
• Strong troubleshooting across distributed cloud environments
• Experience supporting production systems in enterprise environments
• Knowledge of incident, problem, and change management practices
• Ability to work across cross-functional teams (engineering, security, business stakeholders)
• Experience supporting or governing AI / Copilot solutions
• Exposure to automation and scripting (PowerShell, Power Platform, or similar)
• Familiarity with DevOps or cloud-native support models
• High availability and stability of enterprise platforms
• Reduced incident volume through proactive problem management
• Improved performance and adoption of Copilot and AI-enabled services
• Strong collaboration with engineering teams to enable resilient, scalable platforms
• Increased automation and operational efficiency across support processes
• Provide operational activities whenrequiredafter-hours and on weekends
• Other relevant duties as assigned andrequired

Doane Grant Thornton

If you’re a bit like us, you’re driven to connect with how others are feeling and thinking. Here we walk in others shoes before taking action. Just imagine being part of a team that puts “we before me”, where flexAbility is a mindset, and where you trust your colleagues to have your back. At Doane Grant Thornton, you’ll work with inspiring leaders who support your development, both personally and professionally. This is a place where your insatiable curiosity enables you to think, see and hear from a variety of perspectives, a place where every day is different and having the courage to grow is part of who you are. And when all this comes together, well that’s when the magic happens!

Want to learn more about who we are and how we live our purple every day? Read our colleagues’ stories at www.discoveryourpurple.ca

Think you’ve got what it takes to be a Specialist, Application Support? Like the colour purple? Great. Here’s a few more boxes we’re also hoping you can tick:

• 5-8 years of experience in Enterprise application support
• Bachelor’s degree preferred (engineering or information systems related field)
• Owns support for specific platforms or service domains (e.g., Teams, SharePoint, integrations)
• Resolves complex incidents (Tier 2) impacting business services
• Troubleshoots end-to-end issues across M365, Azure, and SaaS ecosystems
• Supports SaaS integrations, APIs, and identity flows
• Contributes to monitoring improvements and operational documentation
• Supports AI/Copilot agents and evaluates performance/usage trends
• Strong experience with M365, Azure services, and SaaS integrations
• Working knowledge of Azure Monitor, App Insights, and observability practices
• Ability to troubleshoot distributed cloud systems and dependencies
• Experience with incident/problem management processes
• Attention to detail and ability to function in a dynamic and demanding work environment
• Ability to analyze business requirements and propose solutions
• Ability to produce technical and functional documentation
• Ability to troubleshoot and perform unit testing based on scenarios
• Aptitude for continuous learning

At Doane Grant Thornton we’re focused on making a difference in the lives of our clients, our colleagues and our communities. That’s our purpose. Or, as we like to say, living our purple.

What’s in it for you?

Profit sharing, Flex days, RRSP contributions, Firmwide holiday closure, Wellness benefits, Concierge-like benefits, Work from anywhere in Canada in the summer for 4 weeks, and more!

At Doane Grant Thornton, we believe compensation should reflect more than just market data—it should reflect you. We’re serious about compensation. We benchmark regularly across a wide spectrum of roles, industries, sectors, and levels to ensure our ranges are both competitive and current. But we don’t stop there. We also consider the unique strengths, experiences, and impact each individual brings to the table. Our salary ranges are reviewed annually, and where you land within the range depends on a mix of factors—your background, your skills, and how your contributions align with internal equity. To help start the conversation, the current salary range for this role is $87,300–$113,500 in Toronto. If the role is available in other locations, the range may differ to reflect local market factors.

Our special culture shines through when we have the opportunity to connect in person. That’s why we’re working in a model where teams are required to be together in the office 4 days per week.

Are you ready to Discover Your Purple?