Spare Parts Advisor

Liebherr Group; Abbotsford; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading heavy equipment service provider in Canada is looking for a Parts Advisor to provide expert advice and manage parts orders. The ideal candidate will have over 3 years in customer service, a Journeyman Parts Technician Trade Certificate, and a passion for customer satisfaction. This on-site position offers competitive wages, comprehensive benefits, and opportunities for continued education and apprenticeship.

Benefits

Competitive wages with overtime opportunities

Extensive benefits with employer paid premiums

Paid vacation starting at 3 weeks PLUS 6 dedicated health days

6% employer RRSP matching

$3000 annual allowance for continuing education

$600 annual safety boot allowance

$400 safety glasses allowance

Qualifications

• 3+ years of experience in Customer Service, Parts Advisory, preferably in the Heavy Equipment industry.
• Required Journeyman Parts Technician Trade Certificate.
• Ability to adapt, be flexible, and open to learn.

Responsibilities

• Provide parts advice and expertise to all Liebherr customers, Internal and External.
• Process all Parts Orders to all Liebherr customers.
• Champion Liebherr Environmental, Health and Safety standards.

Skills

Customer Service

Parts Advisory

Adaptability

Customer Satisfaction

Education

Journeyman Parts Technician Trade Certificate

Job description

Provide an outstanding level of customer service with the goal of reducing our customers operating costs and equipment downtime. The Parts Advisor administrates and provides trade knowledge as it relates to parts and major components and provide support to both internal and external customers.

Responsibilities

• Champion Liebherr Environmental, Health and Safety standards.
• Provide parts advice and expertise to all Liebherr customers, Internal and External.
• Process all Parts Orders to all Liebherr customers, Internal and External.
• Process all modification related orders and communicate with the factory.
• Champions processing Online Orders - eCommerce
• Build strong relationships with the Liebherr factories and distribution centers.
• Process all returns as per the Liebherr Canada return policy and procedure.
• Provide support during the branch inventory counts.
• Create purchase orders when necessary.Enter invoices into customer portals where applicable, email invoices to customer AP where applicable and correct any errors related to billing and payment issues.
• Other duties as assigned.

Competencies

• 3+ years of Experience in Customer Service, Parts Advisory, preferably in the HEavy Equipment industry.
• Journeyman Parts Technician Trade Certificate required.
• Having the ability to adapt, be flexible and empathetic, and open to learn.
• Be people-driven and have customer satisfaction as a core driver.
• This is an on-site position

Our offer

• Competitive wages with overtime opportunities
• Extensive benefits with employer paid premiums starting day 1
• Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
• 6% employer RRSP matching
• $3000 annual allowance for continuing education
• $600 annual safety boot & $400 safety glasses allowance
• Apprenticeship opportunities available
• International training & development work opportunities for select roles
• And much more!

Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.