Spa Sales Associate

Toronto; Toronto; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading spa in Toronto is seeking a Spa Sales Associate to provide exceptional customer service and manage client reservations. This part-time role offers a competitive pay range of $17.20 - $19.00 per hour. Ideal candidates will have sales experience and be skilled in client communication. Enjoy a flexible schedule and benefits including employee discounts and training opportunities.

Benefits

Employee discounts

Flexible schedule

Free uniforms

Training & development

Qualifications

• Ability to communicate effectively with clients and associates.
• Polite and courteous telephone manner.
• Previous salon/spa or reception experience an asset.
• Ability to multi-task and work in a fast-paced environment.
• Sales focused - the ability to meet quotas and goals.

Responsibilities

• Welcome and acknowledge each and every client with a smile.
• Answer, record and process all client calls, requests, questions or concerns.
• Schedule services for individuals and large groups.
• Update the reservation/cancellations list throughout the day.
• Multi-task between answering phones, booking appointments and selling memberships.

Skills

Sales Experience

Customer Service

Organizational skills

Hospitality Experience

Computer Skills

Tools

MS Office tools (Word, Excel, Outlook)

Job description

Benefits

• Employee discounts
• Flexible schedule
• Free uniforms
• Training & development

SHARE YOUR EXCITEMENT AND BE THE DIFFERENCE at Hand & Stone Massage and Facial Spa. If you\'re passionate and LOVE what you do then we have a career waiting for you at Hand & Stone Spa. If youre passionate and LOVE what you do then we have a career waiting for you at Hand & Stone Massage and Facial Spa on 578 College Street Toronto ON M6G 1G3.

The Spa Sales Associate is the first face and voice of Hand & Stone Massage and Facial Spa for our clients. Spa Sales Associates are responsible for providing exceptional customer service to all our clients.

Spa Sales Associates will greet check in / check out and confirm scheduled services for clients and are expected to be knowledgeable about all spa treatments and services.

What you can look forward to Benefits & Perks :

• Competitive pay structure that may include commission and incentives
• Group insurance benefits
• Flexible Schedule to fit your life
• Professional clean work environment
• Engaging friendly and supportive team
• Uniforms provided

Responsibilities :

• Welcome and acknowledge each and every client with a smile, eye contact, and a friendly verbal greeting using the client\'s name when possible
• Answer record and process all client calls, requests, questions or concerns; follow up to ensure each has been met to clients satisfaction
• Schedule services for individuals and large groups using spa reservation system
• Update the reservation / cancellations list throughout the day, inform providers of last-minute changes and resolve scheduling issues as needed
• Multi-task between answering phones, booking appointments and selling memberships
• Gift cards and upgrades
• Process client check-ins by confirming reservations and assigning RMT or Esthetician
• Process check-outs including resolving any late and disputed charges
• Process payment types, vouchers, paid-outs, charges and provide change
• Address client concerns, requests or issues either individually or by enlisting the help of others
• Speak with clients using clear and professional language and answer telephones using appropriate etiquette
• Compliance with all safety regulations of assigned tasks and ensure a clean and safe working environment with active participation in the health and safety program
• Other duties as assigned

Key Qualifications :

• Ability to communicate effectively with clients and associates
• Polite and courteous telephone manner
• Previous salon / spa or reception experience an asset
• Proven fluency in MS Office tools (Word Excel and Outlook) and proficiency in computer keyboarding skills
• Ability to work a variety of shifts including days evenings weekends and holidays
• Ability to multi-task and work in a fast-paced environment
• Prior computer experience
• Sales focused - the ability to meet quotas and goals
• Self-motivated mature and reliable
• Friendly and approachable

If this sounds amazing and youre passionate about growing your career we look forward to speaking with you. Come in and tour the spa meet the team and check out the supportive culture we have created at our spa. Please email your resume to Bailey Kroft at

Compensation : $17.20 - $19.00 per hour

At Hand and Stone Opportunity Knocks.

We have opportunities for Massage Therapists Estheticians Spa Managers and Spa Associates at all stages of their careers. Full Time Part Time we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone\'s focus is on creating an experience that exceeds our guests expectations. We treat every guest & employee with respect. We know if you have happy employees you will have happy clients. Become part of the team and you\'ll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand & Stone franchisee, a separate company and employer from H&S Massage Spa Canada Corporation and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including, and without limitation, hiring and termination benefits compensation day to day activities and terms or conditions of employment. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand & Stone franchisee.

Required Experience :

IC

Key Skills

Sales Experience, Customer Service, Hotel Experience, Organizational skills, Hospitality Experience, Computer Skills, Management Experience, Millennium, Dermal Fillers, Front Desk, Esthetic Laser Treatment, Leadership Experience

Employment Type : Part-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 17 - 19