Spa Manager - The Wickaninnish Inn

Relais & Châteaux; Tofino; On-site; CAD 65,000 - 70,000; Full time

Benefits offered by this job

Employment Benefits

Job summary

Wickaninnish Inn on the West Coast of Vancouver Island is seeking a Spa Manager to lead Ancient Cedars Spa within a Relais & Châteaux property known for Forbes, Michelin Key, and AAA Four Diamond recognition. You will drive guest service excellence, staff development, and operational health and safety.

The role requires 4+ years of management experience in a luxury setting, strong HR and budgeting capabilities, and the ability to work evenings, weekends, and holidays.

Qualifications

• Exemplary guest service and willingness to exceed guest expectations.
• Minimum 4 years' management experience in a high-end, full-service luxury facility.
• Superior HR, interpersonal, verbal and written communication skills.
• Superior organizational skills, attention to detail, ability to multi-task in a stressful environment.
• The desire to lead a world-class spa team.
• Knowledge of financial statements, budgeting process, and cost management.
• Working knowledge of SpaSoft, Microsoft Word and Excel, and Maestro are assets.
• Availability to do shift work and be able to work evenings, weekends and holidays.
• Familiarity with Comfort Zone, Sea Flora, Jane Iredale, Tofino Soap Company, Sangre de Fruta, Halfmoon products is an asset.
• Legal authorization to work in Canada.
• Three-year commitment to the position.

Responsibilities

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond, and Forbes Standards.
• Lead by example as part of the Senior Management Team and Ancient Cedars Spa Leadership Team.
• Be responsible for the actions of Ancient Cedars Spa team members; hands-on manager.
• Create a positive atmosphere for learning and development for the Ancient Cedars Spa team members.
• Be responsible for the overall cleanliness and physical condition of Ancient Cedars Spa, including spaces and equipment.
• Active role in the Health and Safety program within the Spa.
• Be the contact person for guests needing immediate assistance from the Manager, Ancient Cedars Spa, and follow up as necessary.
• Administer HR tasks: scheduling, payroll, interviewing, hiring, performance reviews.
• Create, monitor, and be accountable for the annual budget for Ancient Cedars Spa.
• Monitor the retail program and train practitioners; conduct performance discussions on retail sales.
• Work at the reception desk and cover treatments as required.
• Attend weekly Management meetings and relay necessary information to the spa team.

Skills

Guest service

Management experience

HR skills

Communication

Organizational skills

Budgeting

Spa software

Maestro

Availability

Product familiarity

Tools

Spa Soft

Microsoft Word

Excel

Maestro

Job description

We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.

While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment.

Discover why working at the Wickaninnish Inn will transform your career and give you an opportunity to explore the Pacific Northwest. Wickaninnish Inn Careers

Job Description

Join our Spa team as a Spa Manager, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure's World's Best Hotels.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

Our outstanding Spa team has garnered a reputation of service excellence and has been internationally recognized and awarded. With treatments inspired by the rainforest and coast, our practitioners, estheticians, coordinators and attendants work together to provide personalized service and create a relaxing environment for our guests.

As a Spa Manager you will:

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond, and Forbes Standards.
• Lead by example and be a pro-active member of the Senior Management Team and Ancient Cedars Spa Leadership Team.
• Be responsible and accountable for the actions of Ancient Cedars Spa team members; work as a \"hands on manager\" assisting the team as they strive to meet and exceed guest expectations.
• Create a positive atmosphere for learning and development for the Ancient Cedars Spa team members.
• Be responsible for the overall cleanliness and physical condition of Ancient Cedars Spa, including, but not limited to, working space, storage space, and equipment.
• Have an active role in the Health and Safety program within the Spa.
• Be the contact person for guests who may require immediate assistance from the Manager, Ancient Cedars Spa, and/or follow up with guest concerns as necessary.
• Administer Human Resources related tasks within the department, including, but not limited to, scheduling, submitting payroll, interviewing, hiring, performance management, reviews, etc.) for members of the Spa Leadership team, coordinators, practitioners, yoga instructors, and attendants.
• Create, monitor, and be accountable for the annual budget for Ancient Cedars Spa.
• Monitor the retail program within the spa; provide training and ongoing feedback to practitioners, as well as performance management discussions with practitioners related to their retail sales performance.
• Work at the reception desk and cover treatments wherever required.
• Complete all administrative responsibilities required to maintain the smooth operation of Ancient Cedars Spa.
• Attend weekly Management meetings and relay necessary information to the spa team.

Qualifications

The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

• Exemplary guest service skills and a demonstrated willingness to exceed guest expectations.
• Minimum 4 years' management experience in a high-end, full-service luxury facility is necessary.
• Superior Human Resources, interpersonal, verbal and written communication skills are required.
• Superior organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem-solving skills are required.
• The desire to lead a world-class spa team.
• Knowledge and/or be comfortable with standard operating financial statements, as well as the budgeting process, and effective cost management.
• Working knowledge of Spa Soft, Microsoft Word and Excel, and Maestro are assets.
• Availability to do shift work and be able to work evenings, weekends and holidays.
• Previous experience as a Massage or Spa Practitioner, an asset but not required.
• Knowledge and familiarity with Comfort Zone, Sea Flora, Jane Iredale, Tofino Soap Company, Sangre de Fruta, and Halfmoon products and services is an asset.
• Legal authorization to work in Canada.
• The ability to make a three-year commitment to the position.

Salary/Wage

$65,000 - $70,000 per year based on experience.

Additional Information

A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work; here are some of the benefits and privileges you’ll have access to alongside your experience at the Inn:

Employment Benefits