Spa Associate

Hand & Stone Massage and Facial Spa Canada; Oakville; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading wellness spa franchise is seeking Spa Associates in Oakville, Ontario. The role emphasizes exceptional customer service and teamwork. Ideal candidates should possess a positive attitude and customer service skills, ideally with experience in membership-driven environments. This position offers competitive hourly wages, commissions, and flexible scheduling opportunities, fostering a supportive work environment focused on employee and customer satisfaction.

Benefits

Hourly wage plus commissions and bonuses

Flexible schedules

Professional work environment

Employee discounts on services

Training

Qualifications

• Provide excellent customer service to members and guests.
• Welcome and greet members/guests upon arrival.
• Answer phones, book appointments, sell memberships, gift cards, and upgrades.
• Maintain a professional and clean work environment.

Responsibilities

• Ensure exceptional customer experiences.
• Promote health/wellness benefits of services.
• Perform various other duties as assigned.

Skills

Customer service

Positive attitude

Multitasking

Team player

Windows computer skills

Job description

We’re hiring across roles and experience levels. Browse open positions and take the first step toward a fulfilling career.

Hand & Stone Massage and Facial Spa is currently seeking candidates that are passionate about sales, as well as health and well-being. Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facial, and hair removal services. With over 400 locations, the Hand & Stone brand is a leader in the membership-based spa service industry.

We are looking for someone that is local to the area and is looking for a long term role in a stable and positive environment with opportunity for growth. Our Spa Associates are a critical link in ensuring that our customers\' experience in our spa is nothing short of exceptional! Candidates with prior experience in sales or a membership driven environment is ideal but not required.

Qualifications and Requirements

• Provide excellent customer service to members and guests
• Ideal past experience would be working for a gym or other membership driven environment
• Welcome and greet members/guests upon arrival
• Answer phones, book appointments, sell memberships, gift cards, and upgrades
• Follow proper office procedures/file maintenance
• Promote health/wellness benefits of massage therapy and skin care
• Maintain a professional and clean work environment and appearance
• Display a positive, energetic attitude
• Be a team player
• Possess Windows computer knowledge/skills
• Perform various other duties as assigned
• Be willing to take initiative in picking up new tasks around the office
• Ability to multitask

Company Benefits

• Hourly wage plus commissions and bonuses
• Flexible schedules, mid shifts, evenings and some weekends
• Professional and safe work environment
• Employee discounts on services and retail
• Training

At Hand and Stone, Opportunity Knocks.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

What Sets Us Apart

A Mission That Matters

Our work helps people feel their best—every day.

A Team That Supports You

We foster respect, inclusion, and collaboration across every role.

A Brand That Invests in Growth

We’re growing nationwide and committed to franchise and employee success.

Hand & Stone is hands down the best place I have worked at since becoming an RMT. The environment is stress free, the hours are flexible and the team is like a second family to me. Not to mention the membership based services provide a steady flow of clients. So happy to be part of the Hand & Stone team!