Spa Associate

Hand & Stone Massage and Facial Spa Canada; Markham; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading spa and wellness franchise in York Region is seeking Spa Associates to provide exceptional customer service. Ideal candidates will have a positive attitude and some customer service experience. This role offers flexible schedules, competitive hourly wages, and a supportive work environment focused on health and well-being.

Benefits

Free uniforms

Health insurance

Wellness resources

Hourly wage + commissions

Employee referral bonus

Training

Qualifications

• Provide excellent customer service to members and guests.
• Answer phones, book appointments, and sell gift cards.
• Maintain a professional and clean work environment.

Responsibilities

• Welcome and greet members/guests upon arrival.
• Promote health/wellness benefits of massage therapy.
• Perform various other duties as assigned.

Skills

Excellent customer service

Windows computer knowledge

Positive attitude

Ability to multitask

Job description

We’re hiring across roles and experience levels. Browse open positions and take the first step toward a fulfilling career.

• Free uniforms
• Health insurance
• Wellness resources

Hand & Stone Massage and Facial Spa is currently seeking candidates that are passionate about customer service, sales, as well as health and well-being. Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facial, and hair removal services. With over 600 locations, the Hand & Stone brand is a leader in the membership-based spa service industry.

We are looking for someone that is local to the area and is looking for a long term role in a stable and positive environment with opportunity for growth. Our Spa Associates are a critical link in ensuring that our customers' experience in our spa is nothing short of exceptional! Candidates with prior experience in customer service or front desk of a clinic/spa is ideal but not required.

Qualifications and Requirements:

• Provide excellent customer service to members and guests
• Welcome and greet members/guests upon arrival
• Answer phones, book appointments, sell gift cards, upgrades and memberships
• Follow proper office procedures/file maintenance
• Promote health/wellness benefits of massage therapy and skin care
• Maintain a professional and clean work environment and appearance
• Display a positive, energetic attitude
• Be a team player
• Possess Windows computer knowledge/skills
• Perform various other duties as assigned
• Be willing to take initiative in picking up new tasks around the office
• Ability to multitask

Company Benefits:

• Hourly wage + commissions and bonuses
• Uniform
• Professional and safe work environment
• Employee referral bonus
• Training

At Hand and Stone, Opportunity Knocks.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand & Stone franchisee, a separate company and employer from H&S Massage Spa Canada Corporation and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand & Stone franchisee.

What Sets Us Apart

A Mission That Matters

Our work helps people feel their best—every day.

A Team That Supports You

We foster respect, inclusion, and collaboration across every role.

A Brand That Invests in Growth

We’re growing nationwide and committed to franchise and employee success.