Solution Designer

AmerisourceBergen; Canada; On-site; CAD 85,000 - 100,000; Full time

Job summary

A leading healthcare solutions provider in Canada is seeking a Subject Matter Expert on the Sage platform. The role involves troubleshooting user issues, developing documentation, and collaborating with technical teams. The ideal candidate has a Bachelor’s degree, at least 5 years of experience in healthcare software, and familiarity with Agile methodologies. The position offers a comprehensive benefits package and opportunities for professional development.

Benefits

Medical, dental, and vision care

Backup dependent care

Adoption assistance

Paid parental leave

Qualifications

• Minimum 5 years’ experience, preferably with healthcare software applications.
• Strong user story or use case writing skills.

Responsibilities

• Serve as a subject matter expert on the Sage platform.
• Develop and maintain detailed documentation of existing system architecture and data flows.
• Troubleshoot and resolve user issues.
• Collaborate with technical teams to resolve complex issues.

Skills

Analytical mindset

Excellent communication skills

Problem-solving skills

Active listening skills

Organizational skills

Education

Bachelor’s degree in information systems or related field

Tools

JIRA

Confluence

MS Office tools including Visio

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Primary Duties and Responsibilities

• Serve as a subject matter expert on the Sage platform, including its features, functionalities, and best practices.

• Develop and maintain detailed documentation of existing system architecture and data flows, as well as project-related updates, to enhance visibility into the current ecosystem and support informed decision‑making.

• Troubleshoot and resolve issues encountered by users, providing timely and effective solutions.

• Collaborate with technical teams to elevate and resolve complex issues.

• Develop and deliver training sessions, documentation, and resources to educate users on Sage’s capabilities and new features.

• Provide one‑on‑one and group support to help teams optimize their workflows with Sage.

• Stay updated on Sage platform updates and communicate relevant changes or improvements to users.

• Act as the primary point of contact for user feedback, identifying areas for improvement in the Sage platform and related processes.

• Collaborate with product development teams to advocate for user needs and priorities.

• Partner with cross‑functional teams to understand user requirements, drive adoption and ensure the platform aligns with business goals.

• Monitor usage trends to identify opportunities for deeper engagement and training.

• Generate reports and insights on platform usage to inform decision‑making and continuous improvement.

• Strong analytical mindset with the ability to identify key business requirements whilst using data and metrics to drive informed decisions.

• Strong understanding of agile methodologies and experience working in an agile environment.

• Ability to thrive in a fast‑paced and dynamic environment, with a willingness to adapt to changing priorities.

• Designs for constraint, and plans for iterative or phased delivery, and scalable solutions.

• Liaise with Product and Project Management to regularly review and refine the product roadmap to align with changing business priorities and customer needs.

Experience and Educational Requirements

• Bachelor’s degree in information systems or related field

• Minimum 5 years’ experience, preferably with healthcare software applications

• Experience working in an Agile environment

• Experience using JIRA and Confluence

• Experience in MS Office tools including Visio

• Experience with data mapping and Healthcare message standards are a plus

• Strong user story or use case writing skills and knowledge of design thinking principles.

Minimum Skills, Knowledge and Ability Requirements

• Excellent discovery and active listening skills

• Excellent communication skills, with the ability to effectively communicate complex ideas and requirements to technical and non‑technical audiences.

• Strong organizational skills and attention to detail.

• Strong problem‑solving and analytical skills, with the ability to break down complex issues into actionable solutions.

• Excellent written and verbal communication skills, with experience in creating user‑friendly documentation and training materials.

• Background in healthcare, pharmaceuticals, or supply chain industries, supporting logistics, quality and finance functions along with controls discipline and insight accelerator and continuous improvement focus.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request‑by‑request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Affiliated Companies

Affiliated Companies: Innomar Strategies