Solution Consultant/Senior Solution Consultant (PubSec)

Salesforce; Toronto; On-site; CAD 75,000 - 125,000; Full time

Job summary

Salesforce is looking for a Senior Solution Consultant to support a work stream in complex enterprise engagements. You will serve as a Salesforce Product and Platform guide for large clients, working with delivery teams to design solutions and drive ROI.

The role requires strong presentation and communication skills, the ability to learn quickly, and travel up to 25% based on client needs. Base salary is regionally competitive, with a focus on Ontario-based opportunities.

Qualifications

• Strong presentation skills and ability to articulate a point of view to diverse collaborators.
• Ability to quickly learn and leverage new concepts, business models and technologies.
• Excellent written and verbal communication; materials tailored to the audience.
• Great listener with ability to connect with people in diverse roles.
• Track record of analyzing, designing, and optimizing business processes via technology.
• Willingness and ability to travel 25% as required by the role.

Responsibilities

• Serve as a trusted advisor to the client.
• Participate in internal initiatives to grow the consulting practice and contribute to the knowledge base.
• Guide customers and colleagues in deploying new technologies that drive business value.
• Communicate complex concepts clearly and prescribe solutions.
• Identify and manage risk areas to resolution and negotiate solutions with customers and partners.
• Review artifacts to keep projects on track and scalable for future needs.
• Collaborate with Delivery Managers, Solution Architects, and clients to design technology solutions.
• Support program vision, monitor delivery, and articulate project strategies for enabling technologies including Salesforce Platform.

Skills

Presentation skills

Communication

Active listening

Business process analysis

Problem solving

Travel

Education

Bachelor's degree in Technology, Engineering or related field

Job description

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Role Description

The Senior Solution Consultant supports a work stream in sophisticated enterprise customer engagements, partnering with key collaborators to achieve the vision while completing key deliverables. They serve as hands-on advisors, using strong social skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client's business to deliver customer return on investment.

Senior Solution Consultants are strong presenters that are able to obtain customer acceptance by demonstrating solutions and an understanding of the client's vision. They can identify key risks or issues and are confident in handling difficult conversations with their team and customer to address them. They interact with customer product owners, business process owners and technical resources to understand capabilities and requirements, analyze information, and craft comprehensive solutions. They also show a strong understanding of typical business challenges faced by customers and common objectives. They supply thought leadership and standard processes, both internally in their Community and externally in the marketplace.

Your Impact

Salesforce Professional Services Is Looking For a Senior Solution Consultant.

You Will Be Serving As a Salesforce Product And Platform Guide To The Company's Largest, Most Complex Enterprise Customers. Here Are Some Salient Responsibilities The Role Entails:

• Serve as a trusted advisor to the client
• Participate as a part of a team working on internal critical initiatives to grow the consulting practice; serving as an active contributor to the community's overall knowledge base and expertise
• Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value
• Work collaboratively and having very strong communications skills, especially in guiding complex concepts, and creative, prescriptive thinking
• Identify and proactively handle risk areas and commit to seeing an issue through to complete resolution
• Handle customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partners
• Review and correct key artifacts to keep projects on track and solutions extendable and maintainable going forward
• Work closely with Delivery Managers, Solution Architects, Technical Architects, and directly with clients to design technology solutions to meet client needs
• Contribute to the creation of a program vision/case creation and justification, and be responsible for the monitoring and delivery of these elements throughout the program's lifecycle while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform

Minimum Requirements

• Strong presentation skills; able to successfully present a point of view and clearly articulate the rationale to a variety of collaborators
• Meticulous individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
• Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience
• A great listener with the ability to connect with people in diverse roles
• Consistent track record to analyze, design, and optimize business processes via technology and integration
• Resourceful and high-reaching thinker who can work through and solve problems
• Travel is an integral part of this role, and will be based on individual customer needs. 25% travel.

Preferred Requirements

• Bachelor's degree in a Technology, Engineering (any field) or a related quantitative subject area. Equivalent validated work experience in lieu of a degree will be considered
• Confirmed results translating business user stories into technical requirements documents
• Confirmed results leading customer and/or partner success
• Relevant Salesforce certifications and consulting experience are strongly recommended

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

For Ontario-based roles, the base salary hiring range for this position is CAD 74,600 to CAD 124,600 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

This posting is to fill a vacancy on our team, unless otherwise noted.