Solution Consultant

Resolver; Edmonton; On-site; CAD 80,000 - 100,000; Full time

Job summary

A high-growth SaaS company is seeking a Solution Consultant to implement technology solutions for clients. You will manage multiple projects, lead end-to-end implementations, and train users. The ideal candidate has substantial experience with software projects, excellent communication skills, and a commitment to customer success. This position offers a flexible work culture with various benefits including professional development and health care.

Benefits

Fully paid health and dental insurance

Flexible vacation time

Learning budget and career growth programs

Flexible remote or in-office options

Qualifications

• 6-8+ years of experience leading enterprise software implementations.
• Experience in Risk Management or Regulatory Compliance is a plus.
• Self-starter with accountability and commitment to learning.

Responsibilities

• Lead and participate in end-to-end software implementations.
• Manage project scope and communicate with customers effectively.
• Deliver training sessions and create training materials.

Skills

Experience leading software implementations

Excellent customer communication

Project management skills

Tools

Visio

MS Project

Salesforce

Job description

Position at Resolver

Resolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both.

As a Solution Consultant, you will delight customers by solving business problems with technology. You are a customer advocate, guiding Resolver’s SaaS implementations by distinguishing between wants and needs, providing recommendations, configuring off-the-shelf software, and administering training on best practices.

You will partner with Consultants, Solution Architects, and Project Managers to deliver implementations that typically take 8-12 months. You will work on multiple projects simultaneously, keeping the work engaging yet manageable.

You’ll collaborate with a passionate, proactive team that supports your professional growth. Your voice will contribute to our organization’s success.

About Resolver :

Resolver is a high-growth SaaS company with an intuitive, no-code platform that provides customers with a clear view of their risks for quick, effective decision-making. Our work helps transform risk management into risk intelligence, enabling organizations to protect people and assets.

We foster an innovative, non-hierarchical culture within a stable, financially secure enterprise. Resolver has been named one of Canada’s Great Places to Work six years in a row!

Your day-to-day responsibilities include:

Project Delivery (100%)

Measures of success: customer feedback (NPS, references), peer feedback, utilization, and project margin.

Lead and participate in end-to-end software implementations to maximize customer value.

Consultation & Requirements Gathering

• Educate customers on successful implementation requirements.
• Gather and document functional and technical requirements.
• Create design recommendations and secure agreement on designs that meet customer needs and industry best practices.

Project Management

• Establish a shared vision of project success during initiation.
• Manage project scope, schedule, budget, and risks, communicating effectively with customers and management.
• Lead regular project discussions to review work plans, risks, actions, issues, and decisions, ensuring timely project completion.

Configuration

• Configure our no-code software based on the design, ensuring quality and minimizing rework.

Customer Training

• Deliver training sessions for administrators, trainers, and end-users, and create training materials (documents, decks, videos).

People Who Excel :

• 6-8+ years of experience leading and delivering enterprise off-the-shelf software or incident management solutions.
• Experience with Visio, MS Project, MS Office, and CRMs like Salesforce.
• Experience in Risk Management, Internal Audit, or Regulatory Compliance is a bonus.
• Excellent at making customers happy, managing multiple projects, and communicating effectively.
• Self-starter with accountability and a commitment to continuous learning.

What we’ll give you in return :

Resolver offers a vibrant culture, investing in your growth and well-being:

• Health and Wellness Benefits: Fully paid health and dental, vision care, wellness reimbursements.
• Professional development: Learning budget, workshops, e-learning, career growth programs, coaching.
• Vacation: Flexible, with most taking 3-4 weeks annually.
• Parental leave: Top-up for new parents, 15 weeks fully paid, plus additional pregnancy leave.
• Flexibility & trust: Remote or in-office options, with a supportive environment.
• Office amenities and social events when in-office.

Interested?!

If you’re ready to collaborate and make a difference, we’d love to hear from you. Click here to start the process.

We appreciate all applicants and will respond to qualified candidates.

Resolver is committed to accessibility and will provide accommodations upon request during the recruitment process.