Solution Architect for Dynamics 365 Customer Engagement On-Premises and Cloud

Concentrix; Canada; Remote; CAD 125,000 - 150,000; Full time

Job summary

A leading customer engagement company is seeking a qualified Solution Architect for Dynamics 365 Customer Engagement. With 10+ years of experience, candidates should excel in customer-driven configuration, implementation, and optimization of D365 CE. The role is full-time and involves working remotely, accommodating candidates with extensive knowledge of both on-premises and cloud solutions.

Qualifications

• 10+ years of experience with D365 CE/CRM on-premises, preferably with multiple versions.
• Hands-on experience with D365 CE cloud implementations.
• Strong ability to engage with stakeholders and deliver technical training.

Responsibilities

• Evaluate and implement performance enhancements for D365 CE.
• Provide support for cloud implementations.
• Maintain solutions and architecture for D365 CE/CRM.

Skills

D365 CE/CRM expertise

C# development skills

JavaScript development skills

ALM processes knowledge

Customer engagement

Tools

CRM SDK

SQL

IIS

Dynamics deployment tools

Job description

Solution Architect for Dynamics 365 Customer Engagement On-Premises and Cloud

We are looking for a qualified and experienced Dynamics 365 Customer Engagement (D365 CE) on-premises Solution Architect. The ideal candidate possesses expertise in evaluating and implementing performance and stability enhancements within D365 CE/CRM, along with comprehensive knowledge of customer-driven configuration and customization to align system functionality with client business objectives. This individual is also expected to provide support for cloud implementations, although this responsibility will constitute only a minor component of their overall workload.

The candidate requires fluent English language skills and is based in EMEA.

Mandatory Experience Profile

The candidate requires fluent English language skills to engage in business and technical conversations and workshops with customers.
10+ years of experience with D365 CE/CRM on-premises, preferably with multiple versions (2013 - v9.1 on-premises).
Hands‑on experience with D365 CE cloud implementations.
Expert knowledge in D365 CE/CRM functionality, customizations, implementation, ALM processes, and administration.

• Strong proficiency in developing, troubleshooting, and maintaining solutions and architecture of D365 CE/CRM.
• Strong development skills with CRM SDK, C# and JavaScript.
• Experience with Dynamics CE on-premises stack components, including SQL, IIS, Windows.
• Advanced knowledge of D365 CE/CRM enterprise level architecture and integrating with external systems.
• Candidate should have worked as a system customizer, administrator or Level 2/3 Help Desk for D365 CE/CRM on-premises.
• Familiarity with Dynamics deployment installation and configuration; including planning, technology prerequisites and installation steps.
• Knowledge of Application Lifecycle Management (ALM) via solutions and pipelines.

Strong ability to engage with key technical stakeholders and business decision makers.
Demonstrated ability to deliver technical training and effectively resolve complex issues and architectural challenges through strong analytical and collaborative skills.
Strong commitment to staying updated on modern engineering practices and tools.
Experience in customer facing roles.

Desirable requirements

Knowledge of Exchange, ADFS and SharePoint.
Understanding how to migrate from on-premises to the cloud.
Experience with D365 Customer Insights – Journeys
In possession of Architect and/or Functional Consultant level Microsoft certifications.

Location

UK, Work at Home, GB

Time Type

Full time

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