Solution Analyst II

Wawanesa Insurance; Winnipeg; Hybrid; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Annual bonus plan

Leave of absence top-up

Generous vacation time

Personal days

Premium-free benefits

Pension plan

Job summary

The Wawanesa Mutual Insurance Company is seeking a Solution Analyst II to join the Life IS Core team. You will apply strong analysis, problem-solving, and collaboration skills to operational work across core Life systems, balancing planned work with production priorities.

You will work with business stakeholders, developers, and support teams to analyze issues, document findings, and translate insights into actionable steps.

Qualifications

• Minimum 3 years of experience in systems analysis, business analysis, quality analysis, or application support.
• Post-secondary degree or equivalent experience.
• Strong analytical, problem-solving, communication, and collaboration skills.
• Curiosity and learning agility to work across unfamiliar domains.
• Ability to gather evidence, connect information, and explain findings to technical and non-technical audiences.
• Experience with AI-assisted tools to enhance analysis while maintaining governance.

Responsibilities

• Analyze recurring issues and patterns using logs, docs, and data flows; propose permanent fixes or automation.
• Learn business processes, systems, and data across policy administration, claims, billing, and reporting.
• Investigate incidents, gather evidence, and establish impact, timing, scope, and reproducibility.
• Create clear problem statements, requirements, and acceptance criteria for stakeholders.
• Develop test scenarios and support validation of fixes and post-production checks.
• Coordinate status, workarounds, and ensure service stability before closure.
• Collaborate with stakeholders, developers, and support teams to resolve issues and surface dependencies.
• Produce and maintain support procedures and knowledge articles.

Skills

Analytical skills

Problem solving

Communication

Collaboration

Learning agility

AI literacy

Incident management

Education

Post-secondary degree

Tools

SQL

ServiceNow

Jira

Confluence

.NET

Scripting/Automation

Job description

Job ID: 10288

Employment Type: Existing Role

Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Calgary, AB.

Working Business Language: English

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $80,000 - $100,000. Candidates with salary expectations outside of the range are still encouraged to apply.

About The Wawanesa Mutual Insurance Company

Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy. Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada. The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change. Learn more at wawanesa.com.

Job Overview

The Solution Analyst II will be part of the Life IS Core team and will contribute to Wawanesa's success by applying strong analysis, problem-solving, communication, and collaboration skills to operational work across core Life systems. The ideal candidate is curious, adaptable, and comfortable working in an environment that balances planned work with changing production priorities. They ask effective questions, organize incomplete or conflicting information, learn unfamiliar business processes and technologies, and turn findings into clear recommendations and actions. The candidate must have analyst experience related to Business, Systems, and/or Quality.

Key responsibilities include collaborating with business stakeholders, developers, analysts, architects, vendors, and support teams to:

• Understand problems, assess business impact, and recommend practical next steps.
• Take assigned operational work from intake through resolution or escalation.
• Learn from recurring issues and improve how the team analyzes, documents, tests, and supports Life Core systems.

Job Responsibilities

• Analyze recurring issues and patterns using available evidence, including application behavior, documentation, logs, monitoring, queries, integration payloads, batch results, and data flows. Recommend permanent fixes, automation opportunities, monitoring improvements, or process changes based on frequency, actionability, and business impact.
• Learn the business processes, systems, data, and technologies needed to analyze unfamiliar issues. Connect information across policy administration, claims, commissions, billing, reinsurance, and reporting processes.
• Investigate incidents, service requests, errors, and production issues. Ask effective questions, gather evidence, distinguish symptoms from causes, and establish business impact, expected and actual behavior, timing, scope, and reproducibility.
• Organize findings into clear problem statements, requirements, acceptance criteria, solution options, recommendations, and appropriately sized work items for technical and non-technical audiences.
• Create test scenarios, assess regression risk, validate fixes and small enhancements, and support business verification, controlled implementation, and post-production validation.
• Own assigned operational work through restoration, resolution, or escalation. Keep records current, communicate status and workarounds, coordinate next steps, and confirm service stability before closure.
• Collaborate with business stakeholders, developers, analysts, architects, vendors, integration teams, and support teams to resolve issues and make dependencies and decisions visible.
• Create and maintain support procedures, troubleshooting guidance, knowledge articles, and handover documentation that reduce repeat effort and key-person dependency.
• Use approved AI-assisted tools to strengthen analysis, explore alternatives, create structured work items and test scenarios, and identify edge cases. Validate outputs against source information and established controls.
• Participate in operational standups, queue and backlog prioritization, incident reviews, sprint planning, reviews, and retrospectives. Balance interrupt-driven support with planned delivery.

Qualifications

• Minimum 3 years of experience in systems analysis, business analysis, quality analysis, or application support.
• Completion of a post-secondary degree/certificate or equivalent experience.
• Strong foundational analysis, problem-solving, communication, and collaboration skills. The candidate can gather and assess evidence, identify gaps and assumptions, connect information across business processes and systems, develop supported recommendations, and explain findings and practical next steps to technical and non-technical stakeholders.
• Curiosity and learning agility. The candidate can ask effective questions, seek and apply feedback, and become productive with unfamiliar business domains, systems, data, and technologies.
• Sound judgment, ownership, planning, and attention to detail in an interrupt-driven environment. The candidate can prioritize changing work, keep multiple items current, maintain accurate evidence and records, share knowledge, and escalates when appropriate.
• Demonstrated AI literacy, including the ability to use approved AI-assisted tools to improve analysis, troubleshooting, testing, or work-item quality while validating outputs, protecting information, and applying human judgment.
• Experience supporting production applications in a BAU, incident-management, or service-operations environment using agile or continuous-delivery practices.
• Working knowledge of SQL and relational data concepts, with the ability to interpret queries and reconcile information across integrated applications, APIs, batch processes, logs, and monitoring output.
• Assets include experience with service-management and work-tracking tools such as ServiceNow and Jira, Confluence or similar knowledge-management tools, .NET application architecture, scripting or automation, and insurance or broker industry knowledge.

Diversity Equity, Inclusion& Belonging

At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [e-mail].

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.