Solution Advisor Senior Specialist, HCM

SAP Belgium NV/SA; Toronto; On-site; CAD 133,000 - 286,000; Full time

Job summary

A leading software company in Toronto is seeking a Solution Advisor to support sales with deep solution expertise. The ideal candidate will have significant experience in presales and Human Capital Management, helping customers maximize their use of SAP solutions. A commitment to customer success, creativity in problem-solving, and bilingual skills in English and French are preferred. This position offers a competitive salary within the range of 133,300 - 285,200 CAD.

Benefits

Constant learning

Great benefits

Supportive team environment

Qualifications

• 5+ years of relevant presales OR Human Capital Management experience.
• Experience with SAP SuccessFactors or other HRIS is preferred.
• Extensive knowledge/background in Human Capital Management end-to-end business processes.

Responsibilities

• Provide deep solution-specific expertise to support new sales and adoption.
• Assist customers in maximizing value for their organization.
• Evaluate account qualification criteria to determine further investment.

Skills

Presales experience

Human Capital Management knowledge

Creative problem-solving

Ability to understand customer goals

Bilingual (English and French)

Job description

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll do

As the Solution Advisor (SA), you will be the go-to person for any solution or product questions within the sales team. You will leverage your deep expertise in specific solutions to support the entire sales cycle, from identifying opportunities to post-sale customer support. Additionally, you will assist customers in expanding their current SAP footprint to maximize value for their organization.

• Provide deep solution-specific expertise to support new sales and adoption for key customers
• Provide both standard and customized/personalized solution demonstrations that bring SAP solutions to life and show customers the value of SAP
• Support the Account Team by delivering solution presentations and events to identify and qualify new opportunities and drive adoption and consumption of SAP solutions
• Evaluate account qualification criteria to determine further investment in pursuing opportunities
• Establish yourself as a thought leader within the account team and fine-tune account strategy
• Collaborate with the team in creating overall themes and competitive differentiation
• Conduct vigorous dry runs on strategic deals and customer engagements
• Transition engagement to implementation partner/ Services teams effectively
• Engage with customers to continue selling the vision of SAP solutions and ensure eagerness for renewal
• Leverage digital assets throughout the customer engagement, including demos, presentations, and other content
• Focus on one or more of the following areas: Core HR and Payroll, Benefits and Administration, Talent Management and Optimization, Workforce Management, Employee Experience Management, HR Analytics and Workforce Planning

What you bring

• 5+ years of relevant presales OR Human Capital Management experience involving customer installations or as a practitioner
• Experience with SAP SuccessFactors or other HRIS is preferred
• Working knowledge of SAP HCM On-Premise is valued
• Extensive knowledge/background in Human Capital Management end-to-end business processes
• Focus on creating compelling storylines and themes for customer interactions
• Experience exercising creative problem-solving and pivoting to respond to questions, objections, and use cases
• Ability to quickly understand customer business goals and ensure they are at the center of recommended solutions
• Passion and energy in all customer interactions
• Bilingual (English and French) preferred
• Core HR, Payroll, Benefits Administration, and Time Management experience preferred

Meet your team

• Customer Advocate: Collaborate to complement solution expertise and support customers
• Global Digital Content Factory: Leverage digital assets created by the team throughout customer engagement
• Implementation Partner/Customer Services & Delivery: Efficiently transition customer engagement for successful deployment and realization of solution value
• SAP Account Teams: Share best practices and collaborate on providing solutions and services support across the entire customer journey

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an email with your request to Recruiting Operations Team: [e-mail].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 133,300 - 285,200 CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. A summary of benefits and eligibility requirements can be found by visiting the SAP North America Benefits site.

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in Quebec.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to the guidelines for ethical usage of AI in the recruiting process. Please note that any violation of these guidelines may result in disqualification from the hiring process.